Savvas replied:

Nothing normal about that!

I'd guess it's a clutch problem, but engine/transmission mounts should also be investigated.

A 2002 will still be under warranty so if he gets no joy from the dealer, he should escalate directly to Holden Customer Service.

Crazie replied:

Hey Baz

I have a late 2001 Jack and I have had similar prob, but only rarely did it happened.Took the car to Holden and wouldn't pick it up until they fixed it, think your on the money with it beening a clutch prob.

Response from the same question from the forum 31 July 2003.

Peter, this a huge and common problem with the Pet Jacks, my father has a lease plan one and his mate at the same company does too, both have the shudder prob. Holden knows about it and they are both having the clutches replaced under warranty. The lease plan vehicle my father had before that also had the prob, not as severe but was rotated before solving the problem. Get onto Holden and make them admit liability then get them onto it, I would be asking for a new clutch and flywheel machined first up! Do you have the 5th gear whine as well?? Again Holden knows about this too, so get em onto that too, there is an insulation fix to deaden the noise. Aparently it is not detremental, just annoying! Goodluck, Matt.

Savvas replied:

Baz ... Try the other site again.

You may have hit it when Peter was making changes to the site theme. You do already have a post in there.

If you want, have a chat to Peter about getting an Explorer forum going.

Member - Bradley replied:

Yep as others have said, it is a known problem with late model jacks - holden have replaced heaps under warranty , it is a matter of playing the game with the holden dealer, ask for the phone number of the warranty rep and give them some curry as well as they are the ones that screw the dealers and make it a misery for them to do warranty work. My thoughts are that it is a finger pressure or height mismatch issue with the pressure plate, but get them to have the flywheel properly machined and faced as well. Push hard and he will get a new clutch, plenty of others have.

VWR replied:

The autos have the whine also, don't worry about it. Just annoying.