Wednesday, Jul 27, 2016 at 11:30
And I agree with both of you!
During the whole fiasco (because it wasn't as simple as make a claim and have it sorted) I maintained a very metered and measured approach.
The company rep NEVER inspected the tyres and made his call from discussion with the
shop I bought them from. I was cc'd into the emails and it was personal comments about me (whom he had never spoken too nor met) that caused me to escalate it up the chain.
I went to other suppliers of the tyres (and a couple of non suppliers) and sought their independent opinion (I never discussed the claim, the reps conclusions or the contents of emails). They all came up with the same conclusion - compound fault.
I researched the phenomenon of "cold tear in tyres" and found that it didn't apply in my case (WA does not get the necessary extremely low temps, my driving style would hardly be called aggressive, it is a 4.2 lt 105 series Landcruiser after all).
Armed with all of this, I went back to the tyre
shop and had them contact the state manager to set up a site meeting to inspect the tyres and discuss the claim. Within 10 mins of him being there, it was all sorted. He confirmed, by visual inspection that it was a compound issue and although it was purely cosmetic and not potentially dangerous he said it was not what was expected of their product and they would replace all tyres (as they were from the same batch). Replacement tyres have performed faultlessly so far.
A great outcome.
Cheers
Anthony
FollowupID:
872456