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3.0TD Jackaroo- What really happened.

Submitted: Tuesday, Feb 01, 2005 at 17:19

Chucky

A day or so before Xmas I post a thread about the out-laws 2002 3.0TD jackaroo that died going over the gateway bridge.
A brief background is as follows.
We were going over the gateway bridge when the car started to make a loud knocking noise from the front of the car, blowing heaps of smoke and when power was backed off the engine died. We tried to start it with no luck. RACQ then came out and tried and the engine locked solid.
At first, Holden replaced the turbo and fuel pump, turbo was under warrenty, pump wasn't. Holden then said that when the fuel pump arrived it would be good to go. They then rang back and said that there was a loud knocking noise and they had to take the head off and see what was going on. They then rang back and said that the whole engine was stuffed and needed to be replaced. but cause was neglect and/or abuse. and wouldn't be covered under warrenty. This afternoon finaly got the phone call that they can pick the car up on saturday, it will have a brand new engine in it that will be cover by a two year factory warrenty, and all repairs and replacement will be covered by the exsisting warrenty.

Why the change?

A holden apprentice who was pouring the waste oil into a drum and found the end of an injector. They then strained all the oil and found another one. Apparently the injectors had crack and fallen off and did all the damage, including blowing up the turbo. No-one can figure why the fuel pump also shat itself at the same time. Since two injectors had failed at the same time Holden addmitted fault and replaced the whole engine. No more fuss.

No-one at Holden had heard of this happening before and neither had I. But it's good to know that a big company will admitt they are wrong and make good.

Just though people might be interested in this tale.

Cheers.
ThreadID: 20017 Replies: 9
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AnswerID: 96093   Submitted: Tuesday, Feb 01, 2005 at 17:26

Member - Davoe (WA) replied:

I stick by my original reply that when a motor dies knocking in a plume of smoke its gotta be expensive luckily not for you. Do you know the all up repair bill? including labour it would have to be around 10k
you dont need to leave perth to go bush
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Reply 1 of 9
FollowupID: 354862   Submitted: Tuesday, Feb 01, 2005 at 17:37

Chucky posted:

I'll get the full costing and break down of it and post it here on the weekend.
FollowUp 1 of 2
FollowupID: 355080   Submitted: Wednesday, Feb 02, 2005 at 19:22

Rick Blaine posted:

And the rest Davoe...$10k would just have been the deposit if thyed had had to pay themselves....
FollowUp 2 of 2
AnswerID: 96101   Submitted: Tuesday, Feb 01, 2005 at 17:49

Member - 'Lucy' replied:


Its nice to hear a manufacturer/dealer 'good time story' for a change, rather than a misserable tale of woe,doom, gloom and dispair when at the 'warranty mercy' of same.

Hope it goes well for you in the future and nothing else untoward happens.
It's not pretty
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Reply 2 of 9
FollowupID: 354864   Submitted: Tuesday, Feb 01, 2005 at 17:55

Bonz (Vic) posted:

Must have had the Nisasn 3.0l motor

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FollowUp 1 of 1
AnswerID: 96147   Submitted: Tuesday, Feb 01, 2005 at 20:49

sevo replied:

Chucky,
I have been told of this happening 18mths ago , checked with contacts at holden and although not common it does happen.
cheers sevo
Reply 3 of 9
AnswerID: 96186   Submitted: Wednesday, Feb 02, 2005 at 07:47

Savvas replied:

Their is a similar known problem for the 98/99 3.0TDi which was the subject of a recall. I haven't heard of it in the 2000 and later Jackaroo's though.

But, fuel pump going and multiple cracked injectors at the same time?

Just a thought, is it possible for a fuel pump to somehow "over-pressurise" the fuel system and then break the injectors and itself in the process? I'd expect seals and other points in the fuel line to show leakages too.
Reply 4 of 9
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AnswerID: 96188   Submitted: Wednesday, Feb 02, 2005 at 07:53

MrBitchi replied:

Care to name the dealer? Give them some good raps......
Reply 5 of 9
FollowupID: 354992   Submitted: Wednesday, Feb 02, 2005 at 09:51

hl posted:

Good raps?
What for.... THEY DID BLAME HIM IN THE FIRST PLACE, without investigating the facts.
You should not have to rely on "the good fortune that an apprentice noticed something"
Get real.

Cheers
FollowUp 1 of 5
FollowupID: 355006   Submitted: Wednesday, Feb 02, 2005 at 10:44

Leroy posted:

The apprentice is the last person you usually want working on your vehicle lol

Leroy
FollowUp 2 of 5
FollowupID: 355030   Submitted: Wednesday, Feb 02, 2005 at 14:01

bruce posted:

If the apprentice is the last person you want working on your vehicle Leroy , then just how is he going to learn to be the top grade mechanic that you require ?....or were you born with all your knowledge ?
FollowUp 3 of 5
FollowupID: 355034   Submitted: Wednesday, Feb 02, 2005 at 15:21

hl posted:

Hi,

No problem as long as they are properly supervised. I had franchised dealers do some terrible things to my cars during routine service, from overfilling the battery to turning the engine over without the timing belt in place... and a few other things in between.
So, it is quite normal to be a little bit apprehensive about the apprentice.

Cheers
FollowUp 4 of 5
FollowupID: 355078   Submitted: Wednesday, Feb 02, 2005 at 19:15

Leroy posted:

did you see the lol at the end of my comment bruce?
As long as they are properly supervised I generally wouldn't have a prob. But i have had to wait over a weekend before because the apprentice was too slow in getting my vehicle back together.

Leroy
FollowUp 5 of 5
AnswerID: 96191   Submitted: Wednesday, Feb 02, 2005 at 08:03

Member - Banjo (SA) replied:

Great outcome, but ...... isn't it disappointing to be told first that abuse caused it ... how the hell would they know that ? Sigh...... standard procedure of course .... just get rid of the customer if you can.

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Reply 6 of 9
AnswerID: 96225   Submitted: Wednesday, Feb 02, 2005 at 10:32

Member - Bradley replied:

Hmm some things just dont add up, i reckon they stuffed up with initial diagnosis and nothing wrong with turbo or pump.

And injector tips in the sump oil ?? Now correct me if i'm wrong but last time i did one of them the injectors sat nicely in the combustion chamber, so unless they happened to shatter the pistons and sneak past , how did they get in the oil? More like they pulled the injector rail out and didnt notice anything until they pulled the head and found them.

I love it when they try and tell you its been abused for no good reason, especially if its been fully serviced by dealers. and due to the ecu control its almost idiot proof .

Looks like an expensive back claim on catterpillar coming up.

Looks like its worth doing an FPI crack inspection on the injectors and slinging on new seals every major service.

Good to hear they came to the party

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Reply 7 of 9
FollowupID: 355019   Submitted: Wednesday, Feb 02, 2005 at 12:10

Utemad posted:

You beat me to it!

I was just reading this and wondering how on Earth a piece of injector could ever find it's way into the oil.
FollowUp 1 of 3
FollowupID: 355037   Submitted: Wednesday, Feb 02, 2005 at 15:27

hl posted:

They shouldn't have removed it. If it was smart enough to find it's way into the sump, it was probably smart enough to get back where it belonged.
Cheers
FollowUp 2 of 3
FollowupID: 355077   Submitted: Wednesday, Feb 02, 2005 at 19:12

StormyKnight posted:

hl I so impressed with this solution, I'm going to apply it to everything I find out of place from now on. Cheers.
FollowUp 3 of 3
AnswerID: 96261   Submitted: Wednesday, Feb 02, 2005 at 15:17

Truckster (Vic) replied:

"but cause was neglect and/or abuse"

What was their reasoning behind this? They must have had some 'proof' or excuse? or was that just the default "HOW CAN WE GET OUT OF THIS" answer?

Agree with others on the injector tips.. Someone is dumping manure in your face with that story.
Reply 8 of 9
FollowupID: 355085   Submitted: Wednesday, Feb 02, 2005 at 19:34

Rick Blaine posted:

As a man who has had his fair share of Holden dealers and the amount of excrement they can spruik I have to agree with you Truckster. The first and formost concern is to "minimise the Damage"
If there was enough space on this forum I could list the absolute unconcionable garbage that they have spun me....I'm sorry but sentiments of giving them a good rap dont sit easily knowing how they screwed up at diagnosis.. then the bits of injector managed to transmogrify themselves throught the pistons into the sump....we have to remember that strange things do happen at times but mainly at Wycliffe Well where of course Aliens can be blamed....
I guess of course that the motivating factor in coming to the party was the fact that the "Engine" could easily become exhibit "A" with Fair trading who I note these days spare little mercy with car dealers both new & used...
FollowUp 1 of 2
FollowupID: 355182   Submitted: Thursday, Feb 03, 2005 at 14:22

Member - Davoe (WA) posted:

I would really like to know how much abuse it would take to stuff adiesal motor within the warranty period I would imagine nothing short of systamatic regular total thrashing no sane person could get close to in his new pride and joy - they are just not that weak!
you dont need to leave perth to go bush
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FollowUp 2 of 2
AnswerID: 97820   Submitted: Friday, Feb 11, 2005 at 08:36

Utemad replied:

I know that the symptoms are a bit different but the result is similar. Might be worth checking.

Isuzu recall

Reply 9 of 9