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Rancho customer service

Submitted: Thursday, Sep 01, 2005 at 11:16

BUSTED100

Hi All,,
A mate of mine had the weld give way on the eye to one of his Rancho shocks. He rang the distributor 4WD.1 or some thing like that, to ask what the go was with the warrenty (4 months old) and before he had a chance to explain what set up he had on his 80 series the guy starts up with what are you a d!cK head or what our product doesn't do that and you had set it up for the wrong application.

Just having a bitch on the behalf of a mate.

Steven
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ThreadID: 26030 Replies: 8
Views: 800 FollowUps: 6
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AnswerID: 127736   Submitted: Thursday, Sep 01, 2005 at 11:30

Scubaroo replied:

I've just bought gear from 4WD1.BIZ recently over the phone and had fantastic service. Prices were good too. Shame about your mate's experience.
Reply 1 of 8
AnswerID: 127766   Submitted: Thursday, Sep 01, 2005 at 13:43

pathfinder replied:

Ranchos seem to be ok for competition use in lightly loaded vehicles with big lifts. They seem to have durability "issues" on laden vehicles used for touring...
Reply 2 of 8
FollowupID: 382406   Submitted: Thursday, Sep 01, 2005 at 17:50

Gerhardp1 posted:

Mine don't have durability issues.

FollowUp 1 of 2
FollowupID: 382492   Submitted: Friday, Sep 02, 2005 at 08:31

pathfinder posted:

If you have a heavy 4WD that is used for fully-laden touring and the shocks are more than 50K k, then you can consider yourself lucky Gerhard. For these purposes, OME, Koni and maybe Bilstein would be a more durable option...
FollowUp 2 of 2
AnswerID: 127805   Submitted: Thursday, Sep 01, 2005 at 20:16

TroopyTracker replied:

G'day,
I too have bought from these guys over the phone afew times and was very happy with price, product and speed of delivery.
Cheers
Matt
Reply 3 of 8
AnswerID: 127820   Submitted: Thursday, Sep 01, 2005 at 21:35

Rock Crawler replied:

Ranchos belong on the vehicles that they were dersighned for . Jeeps , and cars that weigh the same as jeeps

my 2 bucks worth . I havent seen a cruise or Patrol work well with either for touring , even on rock crawling , anything past the top setting makes the vehicle bounce uncontrolably . In the chopped up cars with big lifts they seem to work well

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GO HARD OR GO HOME


Multi air bag Caddy
Reply 4 of 8
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AnswerID: 127824   Submitted: Thursday, Sep 01, 2005 at 21:48

Truckster (Vic) replied:

Rancho in Castle Hill were FANTASTIC replacing mine when they failed, then replacing them when they failed again, then replacing them again when they failed...

They werent keen the 4th time, as I told them I frew em in the bin. Talk about crap shocks.
Reply 5 of 8
FollowupID: 382446   Submitted: Thursday, Sep 01, 2005 at 22:04

Mad Dog (Australia) posted:

From reports they're only good for light vehicles, not a truckster patrol.




FollowUp 1 of 2
FollowupID: 382447   Submitted: Thursday, Sep 01, 2005 at 22:08

Truckster (Vic) posted:

I reckon Cammos QR50 would kill them
FollowUp 2 of 2
AnswerID: 127924   Submitted: Friday, Sep 02, 2005 at 13:37

Member - Algee (NSW) replied:

I was thinking of putting Rancho's on my 2004 Nissan. After reading this lot I think I will look elsewhere.

Algee

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Redundacy - Yes please!
Reply 6 of 8
AnswerID: 128025   Submitted: Friday, Sep 02, 2005 at 21:55

pling replied:

I have Rancho 9000's on a 2002 Patrol with 2'' lift and are very happy with them.
I have traveled to Cape york, Simpson Desert, Ann Beadell etc and have not had any hassles. They have done over 50,000 k's.

I would buy again!
Reply 7 of 8
FollowupID: 382652   Submitted: Saturday, Sep 03, 2005 at 02:04

BUSTED100 posted:

Pling
When my mate initially bought the shocks he tells me the sales people were great , it was with the follow up after sales service when he tried to tell them that the weld had given out on the base of the shock that things changed.
Steven
FollowUp 1 of 2
FollowupID: 382685   Submitted: Saturday, Sep 03, 2005 at 12:29

Truckster (Vic) posted:

BUSTED100
you cant see the 2 differences in occasion?

1) he was PAYING OUT...
2) THEY were paying out..

of course their attitude would change like a nissan dealer watching a 3.0 come in on a Tabletop towy
FollowUp 2 of 2
AnswerID: 128117   Submitted: Saturday, Sep 03, 2005 at 15:20

BUSTED100 replied:

FAIR CALL.
I'LL PASS THAT ON TO HIM.
STEVEN
Reply 8 of 8