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EvaKool Service - Thumbs Up

Submitted: Friday, Jun 02, 2006 at 08:28

Noel W (Qld)

To cut a long story short, I had a problem with an EvaKool 240 / 12 power supply. The unit was diagnosed as faulty by service staff and replaced without charge or haggling.

Full compliments to a friendly and helpful team at EvaKool.
Regards ... Noel
'Born Again' Traveller
ThreadID: 34526 Replies: 3
Views: 587 FollowUps: 1
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AnswerID: 176290   Submitted: Friday, Jun 02, 2006 at 10:45

Member - Wim (Qld) replied:

Noel W (Qld)

I have an early version and the ruber latches became a problem.
Call to evakool and problem solved.
Good mob to deal with.
Bit unusual these days.

Regards

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AnswerID: 176332   Submitted: Friday, Jun 02, 2006 at 13:20

Coolman replied:

Yep. they get my vote too!!

Excellent service with no hassles.

Noel, did you have to take it to the sunshine coast yourself? I am hoping they have organised a Brisbane rep or pickup.
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FollowupID: 432358   Submitted: Friday, Jun 02, 2006 at 13:48

Noel W (Qld) posted:

Coolman

I posted the unit to Caloundra at my expense and a new item was returned with no handling charges. I'm pretty certain they have a Brisbane repairer. Contact Peter at EvaKool and he will advise - a most helpful man.
Regards ... Noel
'Born Again' Traveller
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AnswerID: 176398   Submitted: Friday, Jun 02, 2006 at 16:57

Sand Man (SA) replied:


I'll give them a plug too.

Some time ago, my wife became overzealous in attempting to retreive a beverage out of the Evacool Icebox whilst travelling. Later we noticed one of the rivets holding the pivot point of the latch had broken.

We recognized the problem was caused by us, but on contacting EvaCool, they asked for the model of the Icebox and posed not only a new retaining latch, but a new set of rivets that fasten the latch assembly to the fibreglass box.

No change incurred. Excellent Company to deal with.

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