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VOIP (voice overinternet protocol)

Submitted: Tuesday, Jul 04, 2006 at 17:58

dornbus

Hi, Is anyone using voip as a primary telephone service particulary the Engin service? What do u think, is it worth changing from home phone service to VOIP??
Thanks..
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AnswerID: 181802   Submitted: Tuesday, Jul 04, 2006 at 18:15

Member - Peter R (QLD) replied:

I use Skype (free) and it is brilliant.

Cost was $50 for a headset with mike and sound quality is excellent. Can send files through it and chat if that is preferred.

Having said that it is not my primary phone .

Pedro
Reply 1 of 16
FollowupID: 438122   Submitted: Tuesday, Jul 04, 2006 at 18:21

dornbus posted:

Thanks Peter,
i will look in to the skype service..
FollowUp 1 of 9
FollowupID: 438125   Submitted: Tuesday, Jul 04, 2006 at 18:37

Member - Willie , Epping .Syd. posted:

My wife uses Skype and she does conference calls to all parts of thge globe with it . She reckons it's great .
Willie .

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FollowUp 2 of 9
FollowupID: 438145   Submitted: Tuesday, Jul 04, 2006 at 19:42

Plantman posted:

Skype will only enable computer to computer service for free. You can call other phones but at a cost. I use skype and in particular with webcam for free computer to computer. I also have Voip and treat it as my standard phone and works like a standard phone and is accessible all the time with broadband. I still have the normal line phone so essentially I have two numbers but tell all to ring the voip number. The other is on answer machine. I have a bundle with iinet which includes the standard line rental you usually pay telstra, my broadband connection, and the voip phone. It is a hell of a lot cheaper than sticking with telstra or other on normal line provided and on top of that paying for internet access. Basically get 10c local, 10c capital cities untimed, 5c minute all other country areas and most overseas, and free calls iinet to iinet. If you are still going to have a normal phone, which you will, I thoroughly recommend looking into resulting reduction in monthly bill due to using Voip. Check it out for yourselves. Also if you have Cable even better cause if you get Voip on cable then you can loose the whole phone line completely and not pay the 33 buck line rental.
FollowUp 3 of 9
FollowupID: 438162   Submitted: Tuesday, Jul 04, 2006 at 20:49

Trevor R (QLD) posted:

Ok so if everyone is on Skype why don't we exchange user ID.?

Mine is diesel drifter if anyone is interested.

I also think it is great and am sure it has saved a bit on phone bills since we were introduced to it by another EO member...You know who you are, thanks.

Regards, Trevor.
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FollowUp 4 of 9
FollowupID: 438169   Submitted: Tuesday, Jul 04, 2006 at 21:11

Peter posted:

I use Firefly from Freshtel for my VOIP. Works well for me, cheap calls etc. and I just top up my account from the credit card when I want to. No bills. Can view the account immediately after making a call to see its cost.
My concern about using VOIP as the primary (only) phone system is being able to dial 000. I work in the Fire Service Communication Centre in Brisbane and have tried contacting work via 000 from home. The VOIP system doesn't allow it at this time. (If it does can someone let me know how they got it to work). Also their is still some questions on what Caller ID will be provided when using VOIP. This may not seem important but we get quite a few 000 calls that drop out so by being able to identify the call source we can either call the caller back, or if no answer dispatch appliances to investigate the problem.
Also using only VOIP what happens in a power outage. If the computer is without power, how are calls made and received.
VOIP is definitely the way of the future but I'm wary of it at this stage as the only telephone system in a house.
FollowUp 5 of 9
FollowupID: 438172   Submitted: Tuesday, Jul 04, 2006 at 21:18

Plantman posted:

If you don't have cable then you will still have a phone line connected and thus you will have two phones. One normal and one Voip. Normal phone should be left operational for 000. This is also one onf the reasons I believe that voip providers need you to still have the normal phone connected. Also if a phone line is not connected (i.e. has an account so to speak) is it not that you can still dial 000 on a phone connected to the line? Thus if you had cable only and didn't pay for line rental you can still have a phone connected to phone point and call 000 at the minimum. Can anyone confirm?
FollowUp 6 of 9
FollowupID: 438173   Submitted: Tuesday, Jul 04, 2006 at 21:18

dornbus posted:

power outage-mobile ph, almost all voip can call 000..
FollowUp 7 of 9
FollowupID: 438187   Submitted: Tuesday, Jul 04, 2006 at 22:23

geocacher (djcache) posted:

Peter see my post below re the 000 issue.

Dave
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FollowUp 8 of 9
FollowupID: 438309   Submitted: Wednesday, Jul 05, 2006 at 17:41

Peter posted:

dornbus
As I said I have tried calling 000 from my VOIP connection but it just doesn't recognise it. Have you tried it? If so can you advise me what actual number you dialled. VOIP is something the Emergency Services are well aware of but they are still investigating the implications of people using it as a sole means of communications. Again there is the issue of the caller ID, which probably doesn't seem to be a big issue to the average person but you would be amazed at the number of calls the Ambulance and Fire Service received via 000 that are lost for some reason, and therefore the only means of responding to the call is to use the Caller ID (and yes we do see even silent numbers. I also found when calling work direct using the standard contact number that the audio was broken into packets if I spoke at normal speed. This may have something to do with the recording of all incoming calls. I found that if I slowed down my talking speed the system was able to keep up. I'm not anti VOIP, as I stated I have been using it for quite a while myself, just please be aware there may be limitations when contacting the Emergency Services through your VOIP provider at the stage. It will improve over time no doubt.
FollowUp 9 of 9
AnswerID: 181805   Submitted: Tuesday, Jul 04, 2006 at 18:25

Andrew (Bris) replied:

I also use skype - principally for overseas contacts, but not my primary phone system.

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Reply 2 of 16
AnswerID: 181808   Submitted: Tuesday, Jul 04, 2006 at 18:34

martz8 replied:

I also use Skype as my parents are touring the east coast. Free phone calls to each other, but not to land lines.
Some of my extended family live in Canberra, Gawler & Kalgoorlie & I'm in Melbourne so I can save on long distance calls.

Marty
Reply 3 of 16
AnswerID: 181812   Submitted: Tuesday, Jul 04, 2006 at 18:45

Coopz replied:

Skype is a great way to go but there is also the need to maintain your home phone. To get around the need for a home phoneline and line rental requires a wireless internet connection, which at the moment is insanely expensive.
I use Skype for my business calls overseas with clients but keep the mobile and home phone for calling everyone else.
Reply 4 of 16
FollowupID: 438136   Submitted: Tuesday, Jul 04, 2006 at 19:25

dornbus posted:

Hi, The idea is to get rid of the home ph, this is possible with a cable broadband connection and VOIP.
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AnswerID: 181813   Submitted: Tuesday, Jul 04, 2006 at 18:47

Member - andrew B (Kununurra) replied:

We have engin. 10c per call (any homephone untimed), $10.00 per month service fee, 3c per min to my wifes friend in the UK. Have found it excellent. Still need a home phone for the broadband hookup, and in our area you cannot get the dial in service on your voip yet, so the std Phone is for the incomeings and the engine is for the outgoings. Only pain is having 2 cordless phones to deal with instead of one.

It has cut our bill in half including financing the internet - wife spends a lot of time on the phone to Perth - now it is virtually unlimited

Cheers Andrew
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Reply 5 of 16
FollowupID: 438141   Submitted: Tuesday, Jul 04, 2006 at 19:29

dornbus posted:

Thanks Andrew,
Im looking at the $10 engin plan , im on cable broadband & therefore have engin 2 way service( in coming & outgoing calls).Whats the quality of the ph conversation?
FollowUp 1 of 2
FollowupID: 438215   Submitted: Wednesday, Jul 05, 2006 at 07:15

Member - andrew B (Kununurra) posted:

The quality is a little down IMO, but it is still pretty good and possibly more to do with the handset and the local network than the engin service. It can crackle if the Computer is downloading large files fronm the network, but again I think this is more to do with our connection etc up here than the engin being at fault.

A quick plug to my provider - people telecom - at the time we were set up, their phone line rental was $19 compared to telstra's $29, calls were cheaper, and the broadband was cheaper with each additional gig of downloads in the month (in excess of our plan) was only $5, compared with about $180 from westnet and telstra (thay charge per megabyte, which can add up big quick!)

Telstra have since been pestering us with better deals, but as a matter of princibal(?) I will never buy a product from a company that is involved in telemarketing to me. Telemarketing should be illegal.

Cheers Andrew
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FollowUp 2 of 2
AnswerID: 181814   Submitted: Tuesday, Jul 04, 2006 at 18:52

Member - Peter R (QLD) replied:

Skype link for download

Or for background info click here

Pedro

Reply 6 of 16
AnswerID: 181821   Submitted: Tuesday, Jul 04, 2006 at 19:35

taize replied:

I use voip for all our phone calls and find its easier than using the free skype. My broadband is with internode so I use nodephone as my voip provider. I've tried a couple of other providers but the quaility is not as good.

Here are some links to show the various plans that are on offer:

Voip choice
OZinternetphones

Kym
Reply 7 of 16
AnswerID: 181822   Submitted: Tuesday, Jul 04, 2006 at 19:39

Michael ( Moss Vale NSW) replied:

Ok!!! We are using Unwired as the connection and Engin as the phone service. We have excellent and full service as opposed to people who cant get good constant conection with Unwired ( some people have a fading signal). The Engin part is great but it is a bit furry all the time with local calls, long distance and calls to other countries are better. It sounds like a mobile fone, like talking in a tunnel and fades in and out. The reason is because we only have "fast internet", meaning its broadband but only at 256 speed through Unwired, Next billing month we will double the speed to 512, that should fix the problem. The phone bill is just about non existant. 10cents for anywhere in Australia, no time limit and 27 cents a minute to mobile and Voip to voip is FREEEEE!! Saving heaps.. Michael
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Reply 8 of 16
AnswerID: 181830   Submitted: Tuesday, Jul 04, 2006 at 19:58

Fast_Patrol replied:

I use sipme.com.au for all national & local calls (10c untimed) and pennytel.com.au for int'l and mobiles. Still have the telstra line for incoming calls and emergency (000) calls. I have an ata that allows the normal handset to be used, and is programmed to select the best provider for the call.

cheers
Andrew
Reply 9 of 16
AnswerID: 181855   Submitted: Tuesday, Jul 04, 2006 at 21:52

Groove replied:

A good mate of mine had engin installed and had it removed after a few months. He claimed the service was not reliable. Calls not getting through, delays echos etc. May have been the result of a poor braodband connection but he couldnt be bothered trying to work out the problems and just got rid of it.
Reply 10 of 16
AnswerID: 181866   Submitted: Tuesday, Jul 04, 2006 at 22:22

geocacher (djcache) replied:

I have been using VoIP for a while now as my primary phone service.

I use myfone.com.au and a Netcomm V300 VoIP box to handle the calls.

The V300 is an interesting bit of gear in that it contains a phone switching circuit.

The normal cordless phone plugs into one socket, the phone line out to the wall via a filter plugs in to a double adapter with the line to the ADSL modem.

Incoming calls to our normal land line number come in and get switched by the v300 to the phone.

Outgoing calls from the phone get routed out via the ADSL (broadband).

If the broadband is down this is detected by the v300 and the call just gets transparently routed out by the v300 to the standard land line (at land line rates via Telstra or whoever your home phone is with.)

Importantly as mentioned above 000 calls also go out by the land line. I too work in Ambulance dispatch and understand the importance of CLI data. With the v300 a 000 call should use your normal phone line and transmit the data it needs. It should also default to the land line in a no power type situation.

You can manually choose the land line too by pressing ## and dialling a number.

The v300 has ports for the computer to plug into and will slow your internet to maintain voice quality if one of the kids is in the study downloading music or movies while you are on the phone.

My estimate based on a couple of months use is that this will save us about $1000 a year. The previous call usage component of our bill was around $90 a month. Now it's about $15. (Made up of 12.5cent untimed local calls to anywhere in the country.) Calls to other myfone users are free so if you get your family all in on this you could reduce it further.

Also if you have kids at uni in a major city and you are paying their phone bill for them to ring you at home, for $10 a month you can nominate a major centre (eg. Melb Geelong Ballarat etc in Vic) and get a number that people in that centre can ring to call you. They only pay for a regular local call and myfone route the call in their system to you where ever you are.

VoIP is one of the single biggest reasons the big Telcos are projecting negative growth - and why I won't buy shares in Telstra.

Get on board - $1000 buys us about 7000km worth of fuel :o). It's great.

Dave
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Reply 11 of 16
AnswerID: 181906   Submitted: Wednesday, Jul 05, 2006 at 08:11

Ray Bates replied:

I tried Skype and a day after installation got a virus in my PC which caused me to have to revamp the whole PC. So I took Skype off.
I now use Iinet phone and am very pleased with it. Sometimes it is a bit dodgy but 99% it is ok. The advantage with the system is that my PC does not have to be turned on to use it, only the router
Reply 12 of 16
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AnswerID: 181912   Submitted: Wednesday, Jul 05, 2006 at 08:55

Rokkitt replied:

Hi,

I use Skype and Exetel for VOIP, Skype is excellent as it seems to work well on older modems and its free.

For the Exetel voip service I needed to purchase a router that supports "QOS" - Quality of service which ensures the voip packets continue to get through even when your email is trying to grab all your connection bandwidth as it downloads all those jokes. Call quality is excellent althought there is a noticeable delay.

Rod
Reply 13 of 16
AnswerID: 181916   Submitted: Wednesday, Jul 05, 2006 at 09:16

Member - JohnR (Vic)&Moses replied:

Well all the discussion above really tells us all that anyone who isn't in a position to get broadband is way out on a limb for communications in the field. We are 12 kms from the exchange here and the line quality is really poor so the best option is ISDN which isn't fast enough for VOIP I understand.

Telstra are telling us that a wireless broadband over the G3 network will be the solution, being faster than the current 1xEV-DO systems that are really only available in city areas.

Telstra deals us continually a lifeline, that is a slippery slope to drive their profitability. No I don't invest in them............
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Reply 14 of 16
AnswerID: 181924   Submitted: Wednesday, Jul 05, 2006 at 11:02

Shawsie (Bris) replied:

Ok, here's my bit. We DON'T have a land-line, just VOIP as our main line & internet. We have wireless broadband which allowed us to ditch AAPT and go with VOIP. It's not bad for line quality considering its FREE apart from the cost of calls that are DIRT CHEAP. I top-up the account when needed. I got the Engin box from dick smiths on special ($50) and configured it to use OzTell, an internet voip mob and It works great with our existing cordless. Andrew.
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Reply 15 of 16
AnswerID: 182028   Submitted: Wednesday, Jul 05, 2006 at 22:49

geocacher (djcache) replied:

As an aside does anyone know why the EO site won't accept a post with the word land-line without the hyphen???

I've not come across a forbidden word before on any forum. This is a first... other than the obvious bleep words.

Dave
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Reply 16 of 16