Member - extfilm (NSW) replied:

Oh and by the way I will be letting everyone know what the outcome is :)

Member - Peter D M replied:

sorry to here of your problem but why don't you ring waeco yourself on their free call number.
unfortunately a 1 day wait for a response is not a long time anymore.
i have an engel but mates have waeco's and no problems

cheers peter

johnny replied:

im still trying to sort mine out when it died after 2 days

funny how they have my money and i still have no product
people who have read a past forum knows which one it is

i hope i have it before christmas as thats what i brought it for (for the holidays)

turned out to be one of those polly fuses but i still said i wanted a new one as it only lasted 2 days

funny thing was waeco stated it was from low power which causes the fuses to blow BUT! it was running on 240 mains the whole time i was trying it out

will let every one know when it is all sorted

if you have a waeco i would get that fuse checked as they are only 5 amp fuses they replace them with 6 amp and is suppose to fix the problem

longJohn replied:

What I always thought, weaco = dodgy, So glad I got a engel from the start. Had mine for 3 years been on 6 fraser island trips (rough) and never even hinted at a problem.

DaveNQ replied:

I don't have an Engel or a Waeco so have nothing to gain. My next door neighbour is an authorised repairer for both fridges here in Cairns, and he says the Engel warranty and back up support leaves the Waeco's for dead. His hire fridges are Engels.

crewser replied:

From my experience with them (wako) there back up support is a joke. don`t know if engle`s is any better as I`ve never had a problem with my 2 engle`s.

Gramps (NSW) replied:

Had one problem with mine - a snapped 12v pin on the fridge. My fault for not strapping the thing down securely on a roughish trip.

Anyway, tried to get it fixed by a service agent in western Sydney. Was able to contact him once by phone then he disappeared off the planet. Did not return multiple phone calls and nowhere to be seen at his place of business (or anyone else for that matter ????? ).

Found another agent at Silverwater. Fixed problem under warranty for no charge and has been working fine for six months.

For me, it's just as good as any other fridge and a damn sight cheaper than most.

On Patrol replied:

I cannot believe this shyte!!!

Contact Waeco on their service line and talk directly with them, not some fridge mechanic that can be giving you false info.

My personal experience with Waeco warranty is excellent and prompt.

Dont belive all the garbage sprouted by folk that are trying to justfy spending $$$$$ more on their Engle.

cackles replied:

As I have written before, we had a continuing problem with our 4 month old cf-60 waeco's preference was for continuing repair, mine was replacement of fridge.
I kept an even tone with him and kept pushing for my new fridge and eventually got it.
They are tough to crack, but the problem I can see you have is proving it. Your story sounds believable enough to me but like any warranty, insurance company or bank you will be hard pushed to prove it was they're fault.
give em hell and I hope you win it.

Cackles

Member - andrew B (Kununurra) replied:

Unfortunately I think it has more to do with the agent or dealer than the company.....my cf80 is about 8 months onl and I noticed there was a bit of a bulge in the lid, its a bit delaminated from the insulation. wouldnt effect performance much, but mentioned it to the mob I got it from and they orded in a new one strait away, and they quoted waeco in saying it was unaceptable and must be replaced, so I think I have had great warrantyservice form waeco

Cheers Andrew

Mad Dog - Vic replied:

It's amazing that the Engel Waeco discussions still continue. It pretty bluddy obvious to any blind duck whose's been following this for a few years that there's a world of difference between the two products, so which is superior?....now come onnnnn