Appalling Nissan Service again

You've had a run, haven't you?

I don't know if you lease or buy your vehicles for business reasons but I wonder at the need of people to buy verhicles with a short term attitude. That is what the market caters for as well. Buying a vehicle to last 20 years is considered 'silly' or 'not with it'. At the end of the day you lose less money on a vehicle like a 'cruiser or patrol bought new, or even less bought second hand, than any other 4wd. And you don't have all the headaches. Just because a vehicle has a warranty, 'that's OK I get it fixed for free' what about having your vehicle off the road which is supposed to be NEW and problem free?

Unbelievable, I used to get this sort of run around when the Patrol was going back and forth for warranty repairs. In the end, I bit the bullet and fixed things myself with my own mechanic even though it was still under warranty. The time off the road while Nissan dilly dally around is more costly than the repair costs so I just bit the bullet and fixed at my expense. Since these "repairs" were done, I have just lived with all other issues this Patrol has and it has cost me minimal since.

WHEN WILL NISSAN WAKE UP AND LISTEN TO THEIR CUSTOMERS???

I even filled in customer satisfaction survey, blasted them about poor after sales service ect ect. They then had the hide to send me a follow up letter saying, thank you for your kind words blah blah blah..... was a standard letter printed up without them even looking at what I had to say. Wasted my @###@'n time.

Good luck with it.
Trevor.

Hi extfilm, and Nissan is not the only brand either. Yes most things will be covered under warranty but as mentioned above its the hassle of it all, drop off,pick up, work still not completed. The painfull thing is that you made sure all was in stock prior to booking it in with them to make sure you wouldnt be waiting for anything and when you pick it up expect it to be all completed properly. I wish they would bring in the lemon laws like USA have, if the vehicle spends a certain amount of time either off the road or in a work shop due to mechanical/body issues you get a new one. I dont know how you would have kept your cool cant say I would have myself. Sorry to hear you have had so many issues with your vehicle. Not going to start a Nissan/Toyota war but can tell you I will never buy a New Nissan and that is pretty much mainly because of what I have read on here and the fights that go on between customer and Nissan when trying to get warranty done with out them trying to blame the customer. I know as I have said above its just not Nissan but they seem to be the worse. Maybe its time to start taking some pics (which Im sure you will have no probs doing) and start to give it to them that you will be taking it much further. I would be also requesting a 4wdrive vehicle so you can do your work and threatn them that you will be handing over to them some quotes from lost work due to you not having your vehicle completed when it was suppose to be and them not offering a 4wd as a loan vehicle. You cant tell me they dont have one as a demo that one of the saleman are driving to and from home in, if they say they dont there full of s hit. Give it to them big time and keep us informed on how you go. Definately takes the enjoyment out of owning a new vehicle. Regards Steve M

It obvious that they don't want you as a customer and are deliberately p!ssing you off so you won't come back.

Hi ext film

When we first purchased our Nissan Navara ,late 2006, we had a
minor warranty problem, some thing to do with the engine
management system, most mechanics could have adjusted it and
test driven it in less than 4 hours, they had it for 2 days,
I had a discussion with the service manager, and was told if I didnt
like the service, take the vehicle to some other dealer, I phoned
Nissan Australia head office and they stated they dont control
dealerships, so I went back to the dealership where I had the work
carried out and demanded to speak to the Principal of the business,
after some lengthy debate, we came to an under standing,
I dont have any problems, any more, and just by coincidence they
have a new Servive Manager who knows how to treat customers.

Cheers
Daza

Come on...Dont be so harsh on them!
Id like to se see you turn $hit into strawbery jam...
HaHaHa

Seriously though,
A company I used to work for bought 7 new Nissans.
The tray tops bent in the middle, the seats saged, the chassis cracked and the whole bloody things just shook apart.(about 2006 model)
When we complained to Nissan they started off by saying "what do you expect? Ya load the bloody things up and hammer them down the Tanami road twice a week"!
When Nissan come and had a look at one of them loaded the bloke stood there and said "see youve got way to much on there, no wonder your destroying them"
He was stuffed for words when we gave him the reciept from the weighbridge to say we could still throw another 100kg on it....

LOL

Cheers

Eventually you do get satisfaction if you complain enough.
About 20 years ago, I bought a new Maverick from a Ford dealer in southern suburbs of Perth. Was a poverty pack and was supposed to come optioned with factory air. They fitted the cheapest aftermarket one they could get. Complained to dealer, each time could only get to talk to service dept, they said I must talk to sales. Sales were never available, never returned call. When Ford sent a customer satisfaction form for me to return, I attached 5 typed pages of my complaints, all about the dealer, as there were many other service issues as well. Ford's response was that I should take it up with the dealer, not their concern. I gave up in disgust, till I was travelling on rough roads near Exmouth, and the aircon condensor shook loose and cut into the radiator, causing coolant loss. Managed to fix it in time with epoxy putty and limped into Exmouth. Took many photos of the damage and the standard of the installation and forwarded them off to Ford Aust with a 6-page typed letter. Got a reply back to take it to the dealer and they would fit a new factory aircon.
Satisfaction at last. Would never buy anything from Ford again.
The vehicle, which was a Nissan really, never gave any other trouble for 250,000 when I sold it.
Gerry

Sorry but it must be me, as soon as I was getting a negative feedback from Nissan about my Patrol I sold it and NEVER went back there, theres NO excuse for bad service, I've heard every reason you can think of to stay with the Patrol including 100.000 K's is good value for what they cost, that was a classic, youv'e got split rims that actually split, barn doors that crack, 5th gears that sieze,engines that blow, wheels that fall off and non existant service, why oh why do we put up with it ??? I really wonder if Nissan HQ reads any of these posts it'd be great to get a head honcho on the spot I'd love to hear the company's reasons for fobbing me off in the manner they did, just keep running it till it blows then we'll look at POSSIBLY paying half ??? ROTFLMAO.............
never again Nissan, never again........

tell them that it is rediculous what you have gone through with the car...which it is!!!!

show them all the receipts and tell them if its not fixed you want a new car because when you buy a new car these things should not happen and if its not done to your approval then take it further....

hope it works out for you

laura

Mate ,you've copped a shellakin no doubt. I would take it to the
management level & cry loud & long. May not help but we cant
take this sort of service lying down. You obviously wont return to this Service provider, & are aware you dont have to have Warranty
service done by the dealer supplying the vehicle. I wish you
better luck in the future.....oldbaz.

I have a 2006 D40 diesel manual, keeps jumping out of 5th gear. Has done it with Nissan tech in the car, can they fix it, do they seem to wan to fix it.......no! Rang Nissan HQ in MLB, response "never heard of that one before".....my response....."as far as Im concerned, the gearbox can blow itself to kingdom come, whatever Nissan you will fix it"!

Had Nissans for years had no trouble with warranty, sevice or reliability perhaps its the drivers or perhaps no maintenance,don't blame the vehicle.

petrol and a match.

I would ask if any of the salesmen, or other staff have company supplied 4wd's and either smash them and fawk their weekend, or demand their car.

Chit service? Seems standard these days. Just ask Willem LMAO!

What did they say regarding the week to fit a bullbar and do nothing else?

Get youself onto, notgoodenough.com.au and tell your story. All these companies are watching this site. It works most times. Many thousands of people are using this site with great success of satisfaction.

And yet the Mitsubishis go quietly about their business without a drama....

Sorry couldn't resist, last Triton we had at work (petrol V6) has done over 400k now without problems and my one (TD) is up to 100k in a yr and a half, no issues yet.