Trackabout - Great customer service

Submitted: Monday, Jul 21, 2008 at 11:36

Member - RFLundgren (WA)

Just wanted to give Trackabout a wrap in the customer service department.

I have had a Safari for about 4 years now and over time had lost one of the catches that is used to secure the toolbox lid. Gave Tackabout a call last week explaining that I had searched high and low to find a replacement to no avail. The lady who I spoke with was very keen to assist and after confirming with one of the guys who build the campers as to which part I was refering to, said that she would post one down immediately.

Thursday last week the package arrived. Not just the piece I was after, but two complete replacement catches. No charge for this service and the camper has been out of warranty for alomst 2 years.

Cant get much better service than that I reckon. As is standard, no affiliation etc etc, just wanted to praise some great customer service in this day and age where it definitely seems to be lacking in so many business.

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AnswerID: 316322 Submitted: Monday, Jul 21, 2008 at 13:37

Gramps (NSW) replied:

Richard,

They seem to have a very good reputation. Have'nt heard much criticism at all.

ps No, I don't own one and I am not connected to them in any way.

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AnswerID: 316440 Submitted: Monday, Jul 21, 2008 at 22:43

Member - Bob S (NSW) replied:

Hi Richard,

John Vezos who runs Trackabout is a great guy who is always prepared to help anyone with a problem. We have a Deluxe Off Road Camper and have always found John ( and his staff) very co-operative.
Look like you are another satisfied customer.

Cheers,

Bob