AnswerID: 318766 Submitted: Sunday, Aug 03, 2008 at 13:21
Sand Man (SA)
I only have experience with Holden and their dealerships.
Most dealerships are franchised operations and whilst tied to particular marques, are independently owned and operated.
In the case of Holden, if a customer is not happy with a dealer, they can report a problem they have experienced to the Customer Assistance Centre and Holden will look into it, if only to protect their "brand name" interests. I assume other vehicle manufacturers/importers would be similar.
In extreme cases, the manufacturer may withdraw their dealership licence from an operator.
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