<span class="highlight">Hema Navigator</span>

Gee ya got me worried now mate I have one of these, any more info on what went down?

Is that from the Dealer/Reseller or Hema direct??

I must say that I am also very disappointed in the customer service I received from Hema. We had a unit that refused to turn on, contacted Hema and was advised to send it back and a replacement unit would be forwarded. Well after many many phone calls and eight weeks later I finally received a replacement unit only to find that they had sent back the original faulty unit. Not happy!!! Another phone call and after being reassured that a new unit would be sent upon receipt of the faulty unit for the second time, it has taken another 3 weeks. I have only just received the new and now working replacement unit 11 weeks later after the original unit died. Needless to say that for the $$ paid I am less than impressed and have no hesitation in advising other potential buyers to give them a wide berth.

Cheers

Well.... as a potential Hema Navigator purchaser, I'll watch with great interest for the company's considered response to these charges, here in this wonderfully public forum.

Well, as another potential purchaser of the soon to be released 5" screen model I also will be watching for further comments from users and any response from Hema before making a final decision.

I have Hema Nav its a great little tool , But its like all electrical equipment They just have faults like ( M/Phones , Computers , videos players ........

have fun with tech while it lasts

Hi Greg

Thanks for raising this issue. We agree that this level of service is unacceptable and sincerely apologise for the lengthy delays you encountered. We have made significant internal changes to ensure that our support and warranty service is far better now and in the future.

Due to some very frustrating and lengthy manufacturing delays we were unable to provide prompt replacements as we (and you) would have liked.

In order to compensate our valuable customers for this we have ensured that the replacement units have the lastest version of the 4WD Nav (Ozi Explorer) software all the latest Hema 4wd Maps. I trust that this was the case with your device?

HEMA

My Hema Navigator developed similar problems and became useless towards the end of my recent vacation. Double Simpson, Kimberley etc.

It has been returned to the dealer from whom I purchased it. Hopefully they will have some success with repair or replacement.

It worked for four weeks but failed for one week so availability was only 80%. This is rather less than the 99% availability that I require for such a product.


The test

Would I get another if lost or stolen? No. Maybe if it is fixed and the problems do not recur.

Reflection'

A nearly great product. Excellent when working but does not work enough of the time in my limited experience of the one unit.

I also recently purchased a Hema Navigator and unfortunately it was faulty right out of the box...

It had a dead pixel, and it had battery issues that would see it fully depleted within 1-1/2 hours of being fully charged, it also had a very annoying screen flickering issue once the battery was down to about 40%...

I can almost certainly say that this unit had been returned previous to my purchasing it as it still had data present on the SD card.

There were previously set up routes for various locations in Vic (I live in Qld) on Route 66, and the previous owners top speed was recorded @ 171 kmph.

However my experience with having the faulty unit replaced was an entirely positive one, I first contacted the seller and he immediately contacted Hema, then he contacted me within the hour and gave me Hema Tech Support's phone number.

So I called Tech Support later that afternoon and informed them of my problem, the guy was very understanding and had no problems replacing the faulty unit for a new one, he even assured me that he would personally check the new unit for faults before he sent it off...

So to my surprise the replacement unit arrived at my front door @ 10am the next day....

I am happy to report this replacement unit is working flawlessly, Ive even managed to get Google maps up and running with very high detailed maps of my area...

I'm very happy with it...

Now you all have me worried as I have one on order and have paid for it.

Please Oh God of 4wd drivers look favorably upon me.

I hope GPS OZ backs the products they sell?????????


.

Bought a Hema Navigator for a recent trip which included the Madigan Line across the Simpson Desert. Performance was everything I had hoped for.

Later developed a problem with the On/Off switch. Rang Hema and they gave me a tracking code and I posted the unit to them. Arrived back a week later by courier all repaired and OziExplorer updated to latest versoin!

They might have problems with support in the past but from my point of view the service was excellent! And the uni itself is great!

Pete