On the 25th March 2011,I had reason to ring APIA insurance to make a claim as my car had caught fire while driving my wife to RAH to see her cardiologist
I was told i would be put thru to AAMI as they handled all claims for APIA.Not happy with having to deal with another company that i wasn't insured with but ok
After giving the claims dept at AAMI all my details including if we where ok .They arranged for a hire car on
the spot and the service was great including the tow truck
driver to a local crash repairer Rang on the Monday 27th March to see what happens now with my claim and was told
"your car has to be towed to Holden
Hill 70klm away to be assessed ,as AAMI does all their assessing in the one place.And that would happen later that day"
Rang on Thursday 31st March to see why the car was still at the local repairer and was told
"Being a regional town it wouldn't be towed to Holden
Hill an assessor would go to the local crash repairer.Fair enough i thought
Friday 1st April i get a call from AMMI claims and was told that my claim had been sent to the wrong dpt for a week and they where only just going to get on to it and apologised for the human error
Over the week end i started thinking (something my wife hates me doing lol )
I rang AAMI on 4th April and said this is taking way too long and seeing the claim was lost for a week can the process be seeded up.
The lovely woman Marissa said give her an hour to get photos of the car from the crash repairer.
Well low and behold 1 1/2 hours later i get a call from the assessor to say they are totaling the car and will be paid out in full my claim less the access of $350 and any premiums owing as my policy runs till September.Again fair enough.And my claim would be paid into my account withing 48 hours
Now it's Wednesday 6th April and i ring AAMI to see whats going on & why the money hasn't gone into my account.
Well what i was told was the woman handling my claim doesn't work Wednesday, and the woman that covers her work is on a weeks
training away from the office so they cant handle everyone claim so ill just have to wait if i want my money i should get it all fixed with in another week and he was too busy to talk to me any more as he had his work to do.
I THOUGHT I WAS HIS WORK!!!!!
i ASKED TO BE PUT THRU TO HIS SUPERVISOR AND WAS PROMPTLY HUNG UP ON
I rang AAMI again and got on to a lovely woman who listened to my complaint and said her supervisor was due in the office within an hour or so & she would get her straight onto it & i would get a call back from the supervisor today
This is where I'm at the moment with my claim for my car
I have a car to buy as i need it not only to tow my van ( we live in our van) but also this Corolla wouldn't tow a corgi toy & i cant fit my wife's walking frame in it so i have to call taxi's to take her any where and their are Dr's appointments 3 times a week at the moment
Warren