FollowupID: 760222 Submitted:
Friday, May 04, 2012 at 09:55
Bob, we have had two sets of front springs fitted in our, the first set dropped with the bull bar and winch and even that they had the weight carry capacity we wanted a bit more lift..... contacted Lovell's and their straight of the cuff reply was " give us some measurements and we will have a look", we sent them the measurements and with in a few days the got back to us with the reply " your front suspension
is within spec and the GVM upgrade was never designed for a true 2 inch lift BUT if your not happy we will fix it for you for FREE and set it up to how you want it to be - no problems"
Over the next few months we had regular updates to where they were at with the new spring design.
They arranged for their new springs to be fitted and after 6 moths we are raped...... BUT since having the rear 180 litre tank, wheel carrier and racking the 200 series has doped a little more them we wanted (bare in mind our 200 series is set up for remote travelling and is a constant 3600kg), so on the phone again this morning to our contact Dragon and he said get to get some measurements to him and he will speak to the engineers and he is sure there is a rectification.
His parting words were we don't want you to use airbags because the constant weight and we are prepared to stand behind our produce get it right for you to your specs.
GVM upgrades are a funny thing and just because the suspension
drops a little doesn't mean there is an issue, it's all about carrying the weight legally.
With our dealing with Lovell the few issues we have had have been dealt with properly and we were happy with the out come...... it's good to see a company that will go the extra mile even if it's with in specs and ensure the customer is happy.
We have been dealing with Lovell direct and this may be the reason we have had good relults with them.
Again it's good see a company and Dragon from Lovell take a strong stand in getting it right for our application and not just pawning us of like some others do.
If you want I can give you our contacts number.