AnswerID: 492034 Submitted: Wednesday, Aug 01, 2012 at 17:25
I am very sorry to hear that you have a fault with you in-dash, and more sorry to hear that your retailer won't support you. "Get outmore" is correct in saying there are legal requirements from you retailer, but nevertheless we want to see you with a working VMS
. I find it odd that a retailer won't support their own customer, and blame the supplier? I guess it shows their commitment to you.
Could you please contact our support team at email@example.com? The reason we use email over phone is that several technicians may work on one case and get all the facts documented. We found with phone support there was frustration being on hold, and most customers do not have all the information we require on hand. If you call back with the information and get a different technician, you have to re-tell your situation again.
We have found our processes to work brilliantly and most importantly fast, however although it works in most peoples favour, some people can't move past using a telephone, which I totally understand, and that is where your local retailer can assist you.
In relation to removing your unit and sending it back to us, this is your local retailers responsibility, however if they are refusing to do so, an option would be to organise a removal by an installer at your cost and send it back to us. This way we can get the unit back to you as soon as possible to so you can have it refitted.
We look forward to hearing back from you and resolving your unit as soon as possible.
Reply 6 of 7
FollowupID: 767811 Submitted:
Friday, Aug 03, 2012 at 16:48
Sounds perfectly reasonable to me!
FollowUp 1 of 1