Service cenres hate paying there own prices

Submitted: Monday, Sep 24, 2007 at 02:31
ThreadID: 49978 Views:2762 Replies:7 FollowUps:4
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went up to kalamunda toyota to get a refund on 2 stuffed axle nuts + labour (see post 49366) that Karatha Toyota fixed from the previos service (kalamunda)

First comment was we will give you the money back on the next service - LOL nuh do you think its coming back here

second coment was, "we couldnt have done that they must have" - My reply was He said she said and anyway a toyota service comes with australia wide warranty on parts and labour so cough up and sort it out with them if you dont like it.
Next coment was " i dont think it was worth $55 in labour to fix - My Girlfreinds reply cracked me up when she said well thats what we pay so get used to it
- Cheque was recieved in the mail friday
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Reply By: Member - Lionel A (WA) - Monday, Sep 24, 2007 at 07:52

Monday, Sep 24, 2007 at 07:52
Hey Davoe,
Those bloody rattle guns, Paula had new tyres fitted about 6 months ago. had a flat in our drive this weekend.
After 1 twsted wheel brace, 1 bent socket bar [Sidcrome] and a sheared stud, the wheel finally came of,

You know how heavy I am and how small Paula is, what chance would she have if the tyre failed out on the road somewhere.

Anyway mate, any good trips done lately.
We're off to Jaurdi and the Helena Ranges next weekend.

AnswerID: 263687

Follow Up By: Member - Davoe (Nullagine) - Monday, Sep 24, 2007 at 16:02

Monday, Sep 24, 2007 at 16:02
Not really. My last trip was to the Karroun Hill Nature reserve and some wheatbet outcrops
Helena Aurora is a nice place - the campsite u the top is a beuty.
Make the most of it it is earmarked for mining and will soon be gone
FollowupID: 525343

Reply By: Member - Oldplodder (QLD) - Monday, Sep 24, 2007 at 08:00

Monday, Sep 24, 2007 at 08:00
Wheel nuts and the torque tyre fitters use is a real issue.
Wouldn't like to see my wife get caught with wheel nuts so tight.

Talking to a few people in the trade, wheel nuts should be done up to snug gently (by hand preferred) and then the rattle gun used to the correct torque. Running them up full speed with the rattle gun gives them so much momentum that they end up over torqued, even if the rattle gun is set to the correct torque.

I have a bit of pipe that slips over the wheel brace to assist in undoing them.
These days I drop the rims in for new tyres and put them back on myself. Already have half the studs with stuffed threads. Will have to get them replaced soon.
AnswerID: 263689

Follow Up By: Sand Man (SA) - Monday, Sep 24, 2007 at 20:00

Monday, Sep 24, 2007 at 20:00
"rattle gun used to the correct torque"

Mate, the rattle gun should only be used initially, to speed up the process of "doing up the nuts". A hand held torque wrench is used for final assembly.

That's the method all reputable tyre centres use now.

I'm diagonally parked in a parallel Universe!

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FollowupID: 525374

Reply By: Member - Doug T (Qld) - Monday, Sep 24, 2007 at 08:20

Monday, Sep 24, 2007 at 08:20
Fantastic Customer parking eh......mongrel bloody place, OK if your in a Yaris....actually seeing as though I mentioned that , I wouldn't mind one of them , like them,
Davoe try Prosser next time at Gosnells, better parking and I was very pleased with the service i.e the little things that make you feel good,
I found the workmanship to detail was good a;so.

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AnswerID: 263694

Reply By: Mike - Monday, Sep 24, 2007 at 09:11

Monday, Sep 24, 2007 at 09:11
I have noticed that for some time now, the local Bob Jane guys always snug with the rattler and finish with a torque wrench. obviously a good practice.

Happy trails, Mike.
AnswerID: 263698

Reply By: Member - Big Al. Gold Coast - Monday, Sep 24, 2007 at 12:12

Monday, Sep 24, 2007 at 12:12
We drove down to Melb. for our last service,Toyota quote $850
Son's price FREE parts and labour for the old man & I could watch to make sure he did the job right.
He used a special toque socket for the wheel nuts. I just use a old toque wrench set to 150 lb

I told him if the truck stops in the middle of the Simpson I will be calling on the Sat phone to come and get me.

So far about 8000km since the service on our trip, just tried WA bio diesel for the first time seams no different to me except 3 cents cheaper.
AnswerID: 263717

Reply By: Member - Davoe (Nullagine) - Monday, Sep 24, 2007 at 15:59

Monday, Sep 24, 2007 at 15:59
Wasnt the wheel studs was the axle nut - the 55mm or whatever nut that keeps the bearins in - They cross threaded BOTH sides durin the 20k service and just Jamed them on cross threaded or something. I cant understand it, Karratha Toyota ave them to My missus to show Kalamunda and they were a real mess
AnswerID: 263729

Follow Up By: Member - Stephen M (NSW) - Monday, Sep 24, 2007 at 17:15

Monday, Sep 24, 2007 at 17:15
Ceratian dealership which I wont mention has now increased there amount of cars for service per day to 100 vehicles, Plus service cost has increased to $120 an hour. There car park only holds 40. New boss trying to impress. Guess where my wifes new Toyota wont be going any more. They will be doing such bodgy service jobs I reckon due to been pushed to the limit not to mention the damage that will be done to the customers cars. No chance of me going there again.They are already forgetting to put oil caps back on and the sump plug come off a blokes cruiser when he was on his way to Queensland mmmm the mechanic is now on his last warning for the same thing on two previous cars. Oh what a feeling. Regards Steve M
FollowupID: 525352

Reply By: obee - Monday, Sep 24, 2007 at 18:23

Monday, Sep 24, 2007 at 18:23
Had the same problem with Scarborough Toyota. Metal came off with the nuts when I finally got them to shift. I always loosen them off after a tyre fit and retighten by hand. Can imagine changiing a wheel on a sandy/muddy track somewhere on a hot day and no length of pipe to get extra leverage!

Haven't been back to Toyota since and wont trust them to do anytghing else.

AnswerID: 263743

Follow Up By: Member - lyndon K (SA) - Monday, Sep 24, 2007 at 22:22

Monday, Sep 24, 2007 at 22:22
Yep,had all mine stuffed by a tyre fitter too! Now do the same and back of and re tighten before any trip,coming out of warranty soon so the servicing will improve! I'll be doing it myself :))
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