's management is located in our offices in Hillarys
WA, all orders are dispatched from our warehouse in SA. No facility is provided for pick-up of orders.
Items are stocked at a central warehouse location in SA, paid orders placed before 1pm SA time will be shipped same day. To a street address there are four types of delivery methods; Australia
Post (small envelope size orders) 3-5 days, Couriers Please (orders up to 5kg) for available postcodes 3-5 days, Startrack Overnight Courier (orders up to 5kg) 1-2 days, Toll Ipec Road Freight (orders over 5kg) 1-5 days. All orders to PO Boxes are shipped by either Australia
Post (small envelope size orders) 3-5 days, Express Post (orders up to 5kg) 1-2 days or eParcel (orders over 5kg) 3-5 days.
The estimated delivery time frame will be displayed in the shopping cart
, and you can upgrade to other delivery options if available in the checkout.
We accept orders worldwide and can ship goods to any country in the world. International Orders are sent via Australia
Post Air Mail 10 business days.
Note - the delivery time quoted for each option does not include time for payment clearance and is only activated from the day actual order processing begins.
Postage & Packaging
Postage and packaging charges are paid by the consumer and are calculated to deliver the fastest and best value option to the customer. The combined cost is called "Freight" and is itemised separately in your Shopping Cart
. The maximum price for Postage & Packaging within Australia
is $12.95. Special conditions based on registration level (ie. Member) may entitle the consumer to enjoy reduced freight charges on qualifying purchases.
Any item shown for purchase in the shop
is currently available. We actively maintain the stocking status of our products and any long-term unavailable item will have it's Add to Cart button disabled with an icon showing that is it "Currently unavailable".
Temporary Stock Unavailibility
If for any reason an item within an order is temporarily out of stock, we will contact you within 1 business day to advise an eta, and will also offer a refund or exchange for the item (if needed). This is a very rare occurrence, and an item will at most be temporarily out of stock for 2-3 days.
After filling your cart you must click the CHECKOUT button to direct your browser onto a secure server to enable you to provide your private information. This server is secured via the use of SSL encryption.
At the CHECKOUT you will nominate your method of payment from the following options; Visa, Mastercard, American Express, Direct Deposit to our Account, Cheque, Money Order, or PayPal. Based on your selection, you will be given the appropriate information to allow you to proceed with the selected payment method.
After the payment screen is completed by the consumer, a system generated email confirming your ordered items will be immediately sent to the email address supplied in the order process. I.T. Beyond is not responsible for contacting consumers by any other means if the email fails due to an incorrect address being supplied by you in the order, or default address in your registered profile. No response is required by the consumer to this confirmation report however orders will not be processed until payment has been received. Please note that payments by cheque, money order and Direct Deposit must be received and cleared before we will commence order packing. You will receive further email alerts confirming the status of each stage of the order up to order despatch.
The email address you provide is used to issue order status notifications throughout the processing, including the issue of a Tax Invoice. The invoice/receipt is sent as an HTML email attachment.
Credit Card Transactions
operates with the Merchant Name of I.T. Beyond Pty Ltd and by purchasing from the Shop
you acknowledge that the transaction will appear on your statement as I.T. Beyond Pty Ltd.
I.T. Beyond uses National Internet Payment Service (a payment gateway service provided by the National Australia
Bank). Transactions are processed in real time however order checking and fulfilment will only occur during business hours on the day the order is received (Australian Western Standard Time) weekdays, or next business day if your order is placed afterhours, or on a weekend or public holiday.
Changes to Order
You accept that a transaction on your credit card to the value of the confirmed order will be made immediately through the payment gateway. Unfortunately we cannot guarantee that we can make changes to/cancel/combine orders as our processing may already be underway, but if you would like to request this, we will advise if this is possible and of any costs involved. A second order confirmation will be sent to confirm the changes and either a second debit or a refund will be transacted on your credit card. We do accept phone calls to change orders either during business hours, or as a message left on our after-hours phone service.
If your order has already been shipped then the situation will be assessed by the Shop
Manager and is subject to our Returns Policy.
The consumer may request a return of the goods for a refund of the invoiced product value. Returns will be refused where the item is no longer stocked by I.T. Beyond, or has been superseded by a new edition. All requests for return must be made within 31 days of original purchase.
CD-Roms, Digital Downloads, DVD's and Tape products cannot be returned or exchanged unless the product is faulty, defective or otherwise required by law.