AnswerID: 118461 Submitted: Friday, Jul 01, 2005 at 19:27
Member - Pezza (QLD)
replied:
There's always one. This has got to be one of the funniest things in a
> long
>>time. I think this guy should have been promoted, not fired. This is a
> true
>>story from the Word Perfect Helpline, which was transcribed from a
>>recording monitoring the customer care department. Needless to say the
> Help
>>Desk employee was fired; however, he/she is currently suing the Word
>>Perfect organization for "Termination without Cause".
>>
>>
>>
>>Actual dialogue of a former WordPerfect Customer Support employee. (Now
>
>>I know why they record these conversations!):
>>
>>
>>
>>Operator: "Ridge Hall, computer assistance; may I help you?"
>>
>>Caller: "Yes, well, I'm having trouble with WordPerfect."
>>
>>Operator: "What sort of trouble??"
>>
>>Caller: "Well, I was just typing along, and all of a sudden the words
>>went
>
>>away."
>>
>>Operator: "Went away?"
>>
>>Caller: "They disappeared."
>>
>>Operator: "Hmm. So what does your screen look like now?"
>>
>>Caller: "Nothing."
>>
>>Operator: "Nothing??"
>>
>>Caller: "It's blank; it won't accept anything when I type."
>>
>>Operator: "Are you still in WordPerfect, or did you get out??"
>>
>>Caller: "How do I tell?"
>>
>>Operator: "Can you see the C: prompt on the screen??"
>>
>>Caller: "What's a sea-prompt?"
>>
>>Operator: "Never mind, can you move your cursor around the screen?"
>>
>>Caller: "There isn't any cursor: I told you, it won't accept anything I
>
>>type."
>>
>>Operator: "Does your monitor have a power indicator??"
>>
>>Caller: "What's a monitor?"
>>
>>Operator: "It's the thing with the screen on it that looks like a TV.
>>Does
>
>>it have a little light that tells you when it's on??"
>>
>>Caller: "I don't know."
>>
>>Operator: "Well, then look on the back of the monitor and find where
>>the power cord goes into it. Can you see that??"
>>
>>Caller: "Yes, I think so."
>>
>>Operator: "Great. Follow the cord to the plug, and tell me if it's
>>plugged
>
>>into the wall.
>>
>>Caller: "Yes, it is."
>>
>>Operator: "When you were behind the monitor, did you notice that there
> were
>>two cables plugged into the back of it, not just one??"
>>
>>Caller: "No."
>>
>>Operator: "Well, there are. I need you to look back there again and
>>find the other cable."
>>
>>Caller: "Okay, here it is."
>>
>>Operator: "Follow it for me, and tell me if it's plugged securely into
>>the
>
>>back of your computer."
>>
>>Caller: "I can't reach."
>>
>>Operator: "Uh huh. Well, can you see if it is??"
>>
>>Caller: "No."
>>
>>Operator: "Even if you maybe put your knee on something and lean way
>>over??"
>>
>>Caller: "Oh, it's not because I don't have the right angle - it's
>>because it's dark."
>>
>>Operator: "Dark??"
>>
>>Caller: "Yes - the office light is off, and the only light I have is
> coming
>>in from the window."
>>
>>Operator: "Well, turn on the office light then."
>>
>>Caller: "I can't."
>>
>>Operator: "No? Why not??"
>>
>>Caller: "Because there's a power failure."
>>
>>Operator: "A power... A power failure? Aha, Okay, we've got it licked
>>now.
>
>>Do you still have the boxes and manuals and packing stuff your computer
>
>>came in??"
>>
>>Caller: "Well, yes, I keep them in the closet."
>>
>>Operator: "Good. Go get them, and unplug your system and pack it up
>>just like it was when you got it. Then take it back to the store you
>>bought it from."
>>
>>Caller: "Really? Is it that bad?"
>>
>>Operator: "Yes, I'm afraid it is."
>>
>>Caller: "Well, all right then, I suppose. What do I tell them??"
>>
>>Operator: "Tell them you're too f*%king stupid to own a computer
>>
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| " NO FEAR " means you're not going fast enough! |
Reply 13 of 13