FollowupID: 5443 Submitted:
Wednesday, Jan 01, 2003 at 00:00
Matt posted:
How is the old girl running anyway?
I recently contacted toyota customer service with a
technical enquiry on 2h cylinder heads. The customer service officer could only quote figures from the toyota service manual but when I explained that I already have a copy of the manual & the reason I am contacting you is to obtain important specifications that were not published, I was told that I couldn't be helped.
I asked if I could speak with a toyota engineer on the matter & I was told " sorry we dont have any engineers in
Australia, thet are all in Japan"
I then asked if I can make contact with Japan an the matter by email on the matter & guess what - "sorry, we have no contact with them".
As a last ditch effort, I logged onto Toyota Japan website. Written in English but no email contact availabe.
FANTASTIC CUSTOMER SUPPORT TOYOTA - THANKS FOR NOTHING