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My Waeco CF-50

Submitted: Friday, Mar 02, 2007 at 06:49

boatie2

Three years ago I purchased the Waeco CF50 after my Engel of 20 years died.

I had heard some good things about after sales service and the price was considerably less than for a new Engel.

About 6 months ago I noticed that the unit was running longer than it used to to get the interior cold, and as a consequence was using more power. As I use solar, power consumption is important.

I took the unit back to Waeco and was told by a very surly service person that there was nothing wrong with it. I insisted it be checked and a week later was told it was fixed as a new thermostat had been fitted and the fridge was tested OK.

On taking it home I found that the problem was the same and I was using twice the power as when the unit was new.

I decided to enlist the help of the retailer who I had brought the fridge off three years before. Unfortunately the shop front in Labrador Gold Coast was closed but I found the Owner was now operating the business from a web site under the same name Fridge and Solar.

Sometimes you get lucky and Val, the owner of Fridge and Solar was absolutely a wonderful help.

Although Fridge and Solar were not obliged to do anything, as it was a Waeco responsibility, Val took the fridge over the weekend, and at no cost, ran it while monitoring its performance, graphing that performance and preparing a report for Waeco and arranged for me to meet with the regional manager who he had discussed the problem with. As a result of Fridge & Solar's intervention, Waeco replaced the faulty fridge with a new one.

I should say that except for the initial service person, I had no further trouble with Waeco and the Regional Service Manager was particularly pleasant and helpful. The real star of this story however, is Val from Fridge and Solar who I believe offered after sales service far beyond what anyone could normally expect.

Thought I should let others know about this as after sales service like this seems a rare occurrence these days.

Michael Cooper Main Beach Gold Coast
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ThreadID: 42839 Replies: 9
Views: 1296 FollowUps: 14
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AnswerID: 224864   Submitted: Friday, Mar 02, 2007 at 07:16

Redback replied:

Yes have delt with Fridge and Solar, very helpful to me as well, i wouldn't hesitate to recommend them too anyone.

Baz.
Reply 1 of 9
AnswerID: 224865   Submitted: Friday, Mar 02, 2007 at 07:18

Member - Jezza (NSW) replied:

Hi Michael,

Couldn't agree more, Val was extremely helpful when I needed a couple of AGM batteries at short notice delivered to Canberra. Went out of his way arranging couriers and payment - highly recommend Fridge and Solar.

Cheers,
Jezza
White Cliffs Pub 2006
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White Cliffs Hotel 2006
Reply 2 of 9
AnswerID: 224876   Submitted: Friday, Mar 02, 2007 at 07:55

Gronk replied:

This sort of stuff needs more highlighting ( instead of all the negatives )

It lets a lot of people know where to get some good service and at the same time it increases the business of the same people and that way they can continue to give good service..
Reply 3 of 9
AnswerID: 224877   Submitted: Friday, Mar 02, 2007 at 07:58

Member - MrBitchi (QLD) replied:


fridge-and-solar ;-)

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gawk; grep; unzip; touch; finger; mount; fsck; gasp; yes; umount; sleep!!
Reply 4 of 9
FollowupID: 485851   Submitted: Friday, Mar 02, 2007 at 08:25

japmel posted:

Geez that was a good Ad.

What was it?

You do the Ad and they give you a Fridge.
FollowUp 1 of 2
FollowupID: 485854   Submitted: Friday, Mar 02, 2007 at 08:28

japmel posted:

Sorry John that should have been a reply to Boatie2 not a follow up
FollowUp 2 of 2
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AnswerID: 224884   Submitted: Friday, Mar 02, 2007 at 08:30

Mad Dog - Vic replied:

Yes I agree, Val is a top bloke.




Reply 5 of 9
AnswerID: 224886   Submitted: Friday, Mar 02, 2007 at 09:02

D-Jack replied:

This Val fella seems like a winner, but there is another winner here too - ENGEL!
Reply 6 of 9
FollowupID: 485882   Submitted: Friday, Mar 02, 2007 at 10:35

wazzaaaa posted:

No D-Jack,
You must of misread his post he replaced his engle with the waeco so val and waeco are the winners. lol
FollowUp 1 of 9
FollowupID: 485889   Submitted: Friday, Mar 02, 2007 at 11:43

Ron173 posted:

"Waeco bought 3 yrs ago", 6 months ago faulty, so 2.5yrs and its developed a fault requiring replacement.

Time and time again I read of Waeco warranty issues being passed off.

Yes great service from someone else who helped without having a commitment to do so, but no service initially received from Waeco like it should have been.

And this replaced an Engel that had 20yrs faultless service. Need I say more.

Ron

FollowUp 2 of 9
FollowupID: 485893   Submitted: Friday, Mar 02, 2007 at 11:55

navaraman posted:

A quick google revealed nearly 100 Engel service agents, which presumambly mean engels must have some issues that require repair. The impression I get from these threads is that no Engel has ever failed anywhere in the entire universe, and this thread will no doubt run for days.
BTW I own a fridge but it ts neither a Waeco or an Engel so I'm not biased one way or the other.
FollowUp 3 of 9
FollowupID: 485895   Submitted: Friday, Mar 02, 2007 at 12:00

Ron173 posted:

Its a bit of banter and fun though!!

Holden / Ford

Engel / Waeco

I thoroughly enjoy fridge debates, I've owned both brands, now have an engel, but am intrigued by gas for long stays and may add an rc1180 to my cooling line up of toys.

Some get too serious, its all good fun.

100 Engel service agents...... better choice of service if ever reqd...LOL
FollowUp 4 of 9
FollowupID: 485908   Submitted: Friday, Mar 02, 2007 at 13:20

wazzaaaa posted:

Now you've done it,
Pixiemops is going to get involved now that you have mentioned the allmighty
rc1180
FollowUp 5 of 9
FollowupID: 485924   Submitted: Friday, Mar 02, 2007 at 15:42

Member - Colin (WA) posted:

I was in the 12v shop a couple of months ago and 15 minutes in the shop 3 engel's where picked up after being repaired 1x60L and 2x39L. There where a lot more waiting to be picked up with peoples names on them.

Col
Broome
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FollowUp 6 of 9
FollowupID: 485942   Submitted: Friday, Mar 02, 2007 at 17:02

nowimnumberone posted:

now now lets not get into a mass debate here boys
FollowUp 7 of 9
FollowupID: 485944   Submitted: Friday, Mar 02, 2007 at 17:22

Willem posted:

Colin

Your signature:

Horizontal Waterfall, Derdy ????....lol
Karoo Jackal
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Willem

There is more than one way to get a rabbit

FollowUp 8 of 9
FollowupID: 485946   Submitted: Friday, Mar 02, 2007 at 17:49

Member - Colin (WA) posted:

WHOOPS .... LOL
Thanks Willem
Col
Broome
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One powerball and I'm there
FollowUp 9 of 9
AnswerID: 224914   Submitted: Friday, Mar 02, 2007 at 13:13

TerraFirma replied:

Well done to Val, blokes like him aren't as plentiful as they used to be..!
Reply 7 of 9
AnswerID: 224928   Submitted: Friday, Mar 02, 2007 at 13:44

draff replied:

Sounds like Val really looked after you and you got a good result. Do you know what was the actual problem with the fridge and why they had to replace the whole thing and not just a part.
Reply 8 of 9
FollowupID: 486234   Submitted: Monday, Mar 05, 2007 at 05:02

boatie2 posted:

It was a problum with the insulation which wouls have been difficult to replace. Michael C
FollowUp 1 of 1
AnswerID: 224936   Submitted: Friday, Mar 02, 2007 at 15:43

Derek from Affordable Batteries & Radiators replied:

Hi Michael

Yes it would be good to know what part was faulty that the whole unit had to be replaced.

How is the new one performing, run time, current use etc.

Regards

Derek.
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Reply 9 of 9
FollowupID: 486236   Submitted: Monday, Mar 05, 2007 at 05:12

boatie2 posted:

Hi Derek,

Thanks for your interest The problem was with the insulation which would have been difficult to repair so they replaced the fridge. A good result I think u would agree.

The new one is great run time is way down and my batteries have plenty of charge for the TV, fans, computer, etc. I estimate using about 20 amps over 24 hours with outside temp from 20 (night) to 30 (middle of day) and cooling to about 3 degrees..

Cheers ,

Michael
FollowUp 1 of 2
FollowupID: 486269   Submitted: Monday, Mar 05, 2007 at 09:00

Derek from Affordable Batteries & Radiators posted:

Glad you had a good result.

Any idea why the insulation deteriorated ? Does it stand in the sun and perhaps the UV damaged the PU foam ?

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