Waeco snobbed me off

Jason

I don't suppose it is designed this way to prevent the battery discharging when the vehicle is not running & the alternator is not charging

Regards Don

Jason,

I offer this advice as someone who spent the last few years of being employed (until 2007) as a specialist in Retail Legal Compliance.

I have had a look at the Waeco site and the Thermo's clearly state, Power: 12V/240V. If it won't run on 12V it fails to fulfill its intended function and does not meet the seller's claims. You are entitled to a refund, no ifs or maybes.

Put this to them and if they still won't budge, contact the Office of Fair Trading.

If I can help, give me a call on 0411 874406.

Regards,

Jim.

I understand your situation, however you probably need to look at the conditions of sale when you purchased a seconds item. Frequently it is made blatantly clear that no refunds, credits or returns. That is often the case. You buy as is. Perhaps they were the conditions with your transaction.

Jason, firstly you should of not bought a thermo-electric fridge, we sell very few of them and do not recommend them to our customers.

The second thing if Waeco advertisers that a product will run of 12 volts and it doesn't then you have a claim for a product that is 'not fit for purpose" namely it will NOT run of a 12 volt supply.

Waeco still have warrant the product even if you brought it through their second shop.

The problem is if you deal direct of a manufacturer you are dealing with the manufacturer only and you do not have the support of a dealer who may go in and bat for you!

Check with your local consumer affairs because there are still statuary warrants that do apply...even if a manufacturer or dealer says they don't or try and change the warrant out side your rights.

It is very very difficult to get around consumer laws.

Regards Richard

Jason I think you are sending mixed messages, on a different thread you told Avan Adelaide that what he wrote about bagging companies on an public forum was well written, yet here you are bad mouthing Waeco, for what I believe is probable your fault.

Lets nut out the facts.

1 : Did you ask the salesman/woman if this would do what you want ?

2 : Did you take a quick look and said this is cheap I'll grab that, then latter find out it wasn't what you wanted ?

3 : Did you tell the salesman/woman what you wanted and they gave you this product that wasn't what you wanted ?

4 : Did you research the product before you went there or did you research it while you were there ?

5 : Does it work on 12v but not the way you thought it might, and now you are disappointed, because you didn't research the product properly.

When I buy something of expense I research what I want, then I look for the product that suits what I want, then I buy the right product for the job.

I wouldn't buy a product from an out let because it looked good on the day, then take it back tomorrow because it wasn't what I thought it was.

Cheers Steve.

have you checked the slide switch for
LOW MED HIGH

Firslty, let me say that I have always fond Waeco EXCELLENT to deal with.

Not only from a pre-sales point of view but also a POST Sales point of view.

I have bought a lot of fridges over the years from them also and do not have any personal relationships that make them treat me any different from anyone else in the public.

I would be surprised if it wont start the motor without 31.1 Volts.

If this is the case, then legally, they MUST give you an alternative solution under the trade practices act. There is a section you should quote to them called "NOT FIT FOR THE PURPOSE FOR WHICH IT WAS SOLD"

It is up to the sales person to prove that they advised you that it would NOT work in the way that you intended to use the product at the time of purchase.

Go back there - ask for someone reasonably senior - find out if the person you spoke to Is in fact correct in that it is supposed to require 13.1V to start - if that is a FACT - then quote the above and ask for an upgrade or your money back.

Hi Jason,

IF that is what the issue is - then yes it is a good idea but what would be better is a switch to turn that feature on or off - for users who might be running it straight off a battery when there is no charger or alternator on it...

Either way - if it is not fit for the purpose for which it was sold - then he is entitled to his money back - so he can spend more money on a real fridge :)

Hi all,

Waeco have refunded me the full cost of the cooler as a 'one off' situation.
My intention was never to bag the company, I was just disappointed in my initial response.
Thanks to all your responses.
A happy ending all round.
Cheers
Jason