AnswerID: 320044 Submitted: Saturday, Aug 09, 2008 at 22:18
teabags
replied:
We insured our first Poptop with RACQ in
Queensland. Agreed value which they didn't automatically depreciate. Good rates. Late last year van got hail damage. Insurance write-off. Expected to get the run-around you hear of so often but RACQ handled the claim very quickly over the phone, and received the full agreed value (less 400 agreed excess) within a couple of days!When we got another van I expected to get slugged with a high rate having made a claim, but there was no excess, their answer being that it was an act of God. Couldn't recommend them highly enough.
From experience I would like to know
1. Is the value based on agreed value or market value (usually some very low figure picked by the insurance company)
2. Do they automatically depreciate the value each year. A well maintained van shouldn't depreciate, and may even increase in value after the first year or so.
3. Can you find anyone who has had to make a claim. Do they put you through the third degree and use every excuse to avoid making a payout.
Good luck and hope you have many happy years of
caravanning.
Cheers
Alan
Reply 2 of 4
FollowupID: 587047 Submitted:
Monday, Aug 11, 2008 at 20:13
Keith_A (Qld) posted:
Hi Teabags - another thumbs up for RACQ.
We rolled our van on the Roper highway N.T.
RACQ had it inspected and claim settled for full amount (less excess) in about 3 weeks + excellent service. (Most of that 3 weeks was for the
Darwin claims adjustor to get down to
Mataranka to do the inspection.)
...........................Keith.
FollowUp 1 of 1
