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Thuraya Satellite Service - Range, Limitations, Advice?

Submitted: Monday, Nov 02, 2009 at 15:59

Name Not Found

Article Overview - Satellite Phone
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Hi.

My partner and I are about to embark on a 12 month long journey around this fabulous land of ours!!

We are both young and fit, but for safety and security (hopefully it will hardly be used), we are looking to purchase a Thuraya handset. I understand this operates on a single Satellite above Singapore, which you must point to when making a call.

I know that the Iridium would be the better way to go, but we simply can't afford the price difference.

I'd like to know, what are people's experiences with the Thuraya service on similar expedititions, i.e. around Aus?

We'll be mostly isticking to the major circular trail, incl major highways and coastlines, and some 4wd-ing here and there. Service up in the Kimberley's (Gibb River Road etc.) is a must as this is the one place that Telstra's NextG
definetely doesn't cover.

Also, do you find it worth having even if it's not as good as the Iridium, ie. is it still significantly better than NextG?

Thankyou all for your time and shared experiences!! :)
Erin

We are young and fit - 27 & 35 yo, but non
ThreadID: 73471 Replies: 6
Views: 593 FollowUps: 11
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AnswerID: 389717   Submitted: Monday, Nov 02, 2009 at 16:27

Rick (S.A.) replied:

Bought one after witnessing same being used to launch a vehicle recovery on the Talawana track (remote W.A.) last year.

Used it in the Kimberly, Roper River, Canning Stock Route and Tanami Road regions this winter. No Probs.

The booklet says point the aerial towards the satellite, which is parked over Indonesia. So I just faced the aerial in a N- W direction.

As I did not have any other sat phone with me to bench mark against, it is impossible to say which is better. I dialled. The called party answered. How much better can you get than that?

Cheers

PS - I use Telstra mobile in regional & rural areas solely because the competitors (3, Optus, etc) sometimes do not provide coverage in some smaller, remoter localities. Next G worked in Halls Ck, Kununurra etc - just won't get coverage where there are not any recognised population centres.

Cheers
Reply 1 of 6
FollowupID: 657475   Submitted: Monday, Nov 02, 2009 at 16:39

posted:

Thanks Rick. Sounds promising.
As I do not know the terrain in the locations you mentioned, can you tell me - did you find it ok in hilly or deep valley areas?

Reason I ask is that people say they won't work if you're in-between two hills or similar (i.e. blocked from line of sight) but I'd imagine it would have to be a REALLY deep valley for line of sight to high above Indonesia be blocked. !!!?
E.
FollowUp 1 of 3
FollowupID: 657492   Submitted: Monday, Nov 02, 2009 at 18:31

Member - John R (QLD) posted:

You might like to download this map which gives the changes in elevation above the horizon of the satellite across Australia. As you can see there is little chance of being blocked in the Kimberly, but much greater chance in Vic and NSW. I would certainly concur with comments below to not consider Globalstar, as it was very difficult to make calls in the NW even back in 2007.

Cheers, John

FollowUp 2 of 3
FollowupID: 657535   Submitted: Tuesday, Nov 03, 2009 at 07:08

Member - Mike DID posted:

"people say they won't work if you're in-between two hills "

Even one hill can block the satellite signal. Think of it like a star in a fixed position in the - if you can't see it, you will NEVER get coverage from that location.
Mike R
FollowUp 3 of 3
AnswerID: 389728   Submitted: Monday, Nov 02, 2009 at 17:15

Member - John (Vic) replied:

A good second hand Iridium Phone used with a Telstra Next G Sim card would be a good and much cheaper alternative than Thuraya.

Canning Stock Route - June 2009
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Photo 1 - Canning Stock Route - June 2009
Photo 2 - Flinders Ranges - July 2009

VKS737 - Mobile 6352 (Selcall 6352)

Reply 2 of 6
FollowupID: 657477   Submitted: Monday, Nov 02, 2009 at 17:35

posted:

Hi John. Can you explain how?

Why does it have to be an Iridium phone vs. normal phone - isn't it off the same Next G network anyway?

If Next G doesn't cover the Kimberley's then I assume (?) putting it into an Iridium phone isn't going to help.

I'm not very sat-savvy! :P



FollowUp 1 of 7
FollowupID: 657482   Submitted: Monday, Nov 02, 2009 at 17:56

Member - John (Vic) posted:

Iridium is a Satellite service only and the best of all the sat services at that, Next G Network is a terestrial mobile phone service.
The sat service sends the signal from your satellite handset to the orbiting satellite and then to the ground station in a roundabout way.
The Terestrial service needs to be in an area serviced by a phone tower.

By using your Telstra Next G Sim card in an Iridium handset with the Sim card account enabled for international roaming you can make satellite calls at a higher rate than your mobile service but avoid a dedicated Satellite contract.
This means that for those times you may need to make a call outside of the Next G network you slip the sim into the Iridium handset and make a sat call instead at a higher call rateof about $4- a minute.
If you only need the sat phone for emergency use this is the best and cheapest way to do it and the Iridium network has coverage everywhere were the Thuraya Network may be limited pending on your location in Australia.

I have an Iridium Handset for sale in the Trader Section on this site if your interested you can email me via the adverstisment for more info.
Click on the link at the bottom of this reply where it has the hyperlink in blue.

Cheers
Canning Stock Route - June 2009
Click Image to Enlarge
Photo 1 - Canning Stock Route - June 2009
Photo 2 - Flinders Ranges - July 2009

VKS737 - Mobile 6352 (Selcall 6352)

FollowUp 2 of 7
FollowupID: 657483   Submitted: Monday, Nov 02, 2009 at 18:00

Member - Graham H (QLD) posted:

Heres a short heads up

An IRIDIUM SATELLITE phone is just that ONLY WORKS ON SATELLITES.

It uses the sim card for charging ONLY

The next G card must be on a plan an internationally roamed

The call charges are about $3 a minute both IN AND OUT

EG you pay for a call to your mobile being redirected to your satfone.

There are no other charges.

This is the cheapest option if wanted to use for emergencies only.

If you want to use it regularly a Telstra satellite plan may be better.

A GLobalstar Ericsson satfone can use both mobile and satellites but the

service has been crap for years and I wouldnt like to bet my life on it

I have an Iridium Motorola 9505A which I bought on EBAY for $950

Has been in the car for 8 months and only used once.

A new model from Telstra is $2495.

In the Kimberley there is phone coverage near towns and some aboriginal communities as well.

If you are well away there is none and whatever You decide, there is no real

alternative to Telstra and Iridium.





Our new home away from home
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Another Kiwi that flew the coop

FollowUp 3 of 7
FollowupID: 657486   Submitted: Monday, Nov 02, 2009 at 18:16

Member - Graham H (QLD) posted:

Clarification For charging I meant billing.

Dont ask Telstra they will tell you it wont work IT DOES and lots on here do it The calls appear on your mobile bill

Global s*** only works on good days and Mondays if its fine if you get what I mean

Iridium has lots of satellites the other has 1 that has not been well so go figure.

Cheers
Our new home away from home
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Another Kiwi that flew the coop

FollowUp 4 of 7
FollowupID: 657526   Submitted: Monday, Nov 02, 2009 at 23:34

posted:

Thanks John and Graham. Makes perfect sense... and it's exactly what we need - something for emergencies only.

My only remaining question is - does it REALLY work? I mean, it sounds too good to be true!

I have just done some more searching on the forums here and read up on this "Telstra SIM in Motorola phone" trend, and nobody says "I do it, YES it works". (Graham - you say that you've had it in the car for 8 months but have you used it??)

Also, GSM or Next G, or doesn't it matter??

Makes me wonder why they haven't cottoned on to this and made it so that you can use it this way!

Thanks again - you're information is very valuable.
FollowUp 5 of 7
FollowupID: 657534   Submitted: Tuesday, Nov 03, 2009 at 07:04

Member - Mike DID posted:

Yes, I use it regularly when I'm out of NextG range. SMS cost $1.50 to send, nothing for incoming calls.

Telstra SIMcards are the same - if it's the newer one that works for NextG, it works on all other Telstra networks



"Makes me wonder why they haven't cottoned on to this and made it so that you can use it this way! "

- What ??? The only reason Telstra SIMcards work in an Iridium/Motorola Satphone is because Telstra has set up a billing arrangement with Iridium where Telstra will pay Iridium for calls ade using valid SIMcards. ANY carrier could do this - Telstra is the only one that has decided to make this service available for Australians in rural and remote areas.
Mike R
FollowUp 6 of 7
FollowupID: 657546   Submitted: Tuesday, Nov 03, 2009 at 09:08

Member - Graham H (QLD) posted:

As I said above I have used it once when I needed to ring ahead and was out of cell range.

Yes it DOES work as we have stated in several replies.

It works because Telstra does as MIKE R says

IT WONT WORK WITH A PREPAID SIM CARD.


I tested mine before I set out on the trip to make sure it would work and YES IT DOES.

Our new home away from home
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Another Kiwi that flew the coop

FollowUp 7 of 7
AnswerID: 389729   Submitted: Monday, Nov 02, 2009 at 17:32

Member - John and Val replied:

"Service up in the Kimberley's (Gibb River Road etc.) is a must as this is the one place that Telstra's NextG definetely doesn't cover."

One of many. Telstra's 3G coverage is said to be much better than its competitors, and few would argue otherwise. BUT - generally speaking, coverage is restricted to areas which have sufficient population to justify installing the infrastructure. There are exceptions, notably politically sensitive places, where service may be available, but generally, when you get away from significant population centres you get away from the network. (A second issue is that not all areas with digital phone coverage also provide digital data handling - rare, but a nuisance if you were aiming to reach the internet via the 3G network.)

On a different note - It is good to have reliable communications if you are going into remote areas, i.e. areas where there will almost certainly be no passers-by in the next few days. But are you going anywhere remote???? If not, what's the worst that can happen if you can't talk to someone? Injured when you roll the vehicle on the Gibb River Road - you can expect help from passing traffic within minutes, much faster than phoning for help through some call centre in a capital city.

While I am a strong supporter of self reliance, I'd suggest give serious thought to just what dangers you are insulating yourself from by carrying a sat phone, and how you would use it in the event of an emergency.

Cheers

John
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J and V
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Reply 3 of 6
FollowupID: 657485   Submitted: Monday, Nov 02, 2009 at 18:10

Member - Graham H (QLD) posted:

After 8 months travelling through the centre and the northwest using Telstra for wireless internet access I have never not got connected wherever there is phone coverage.

I have been told by a tech the towers cannot distinguish between data and a phone call anyway.

I am using a slow old Ex Bigpond house modem which connects in places my phone wont sometimes and certainly better than the 7 series USB modem I had.

Our new home away from home
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Another Kiwi that flew the coop

FollowUp 1 of 1
AnswerID: 389769   Submitted: Monday, Nov 02, 2009 at 23:10

Member - Dunworkin (WA) replied:

Hi Name Not Found, we went through all this last year, we researched the Thuraya phone and at that time there was not much known about it and the worry of having to point to the only Satellite, along with the fact we had a couple of horendous issues with Globalstar/ Pivotel we went with the Iridium phone. Twelve months down the track (after the 12 month contract was up) we went into Telstra and got an ordianary Telstra Satellite sim card and put it in (got a way from the International number and costs) now all we pay is a 50c conection fee and $1.80 per minute to call out and to call in it is :
40c connection and $1.60 per minute. We are very happy with our phone now after all the major problems we had with the other one.

Hope this helps.

Cheers

Deanna
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Simba, our much missed baby.
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Into the family comes Simba's & Bonnie's Niece, Photo in my Gallery.
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AnswerID: 389780   Submitted: Tuesday, Nov 03, 2009 at 07:19

Member - Mike DID replied:

"do you find it worth having even if it's not as good as the Iridium, ie. is it still significantly better than NextG? "

There's no point comparing a satellite service with NextG - satellite coverage is everywhere in Australia - except for Thuraya, which has no-coverage areas in South East Australia if you are in hilly country and you can't see the satellite which is fixed in the sky, 20 degrees above the horizon (in South East Australia).
Mike R
Reply 5 of 6
AnswerID: 389781   Submitted: Tuesday, Nov 03, 2009 at 07:21

Willem replied:

I have an 'old' Motorola 9500 Satellite phone bought 2nd hand in 2004.

I am with Telstra Iridium with an access charge of $30 per month and phone call charges OUT at around $2.20 per minute and $0.90 Messagebank retrieval. I get a $10 per month free call within the plan. Incoming calls are not charged to me. I cannot send Data or SMS on my phone

The phone is still on its original battery and works everywhere I have taken it including overseas in the southern hemisphere. Tough as old boots, it is.

It is cheap enugh insurance and contact for my annual travels into thew Never Never :-)

Cheers
Karoo Jackal
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Willem

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Reply 6 of 6