Ant Energy

Submitted: Monday, Oct 29, 2012 at 11:59
ThreadID: 98774 Views:8405 Replies:4 FollowUps:6
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this company sells solar products,from the melbourne area.I have tried to return an item for warrenty claim (After ringing them 2 weeks ago).
My parcel has been returned unopened,they now do not answer the phone or reply to emails,and their web site is not functioning....might pay to consider this if you are considering future purchases...
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Reply By: Member - MUZBRY(Vic) - Monday, Oct 29, 2012 at 12:27

Monday, Oct 29, 2012 at 12:27
Gday Pepper
What is the return address. If it is close, i may be able to have a look for you.

Muzbry
Great place to be Mt Blue Rag 27/12/2012

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AnswerID: 497568

Follow Up By: auzinomad - Monday, Oct 29, 2012 at 13:22

Monday, Oct 29, 2012 at 13:22
They used to be in Clayton but I believe they have moved to Rooks Rd
Vermont.
Don't know the number offhand and my files are at least 500k's away

Ron
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Follow Up By: Dust-Devil - Tuesday, Oct 30, 2012 at 14:02

Tuesday, Oct 30, 2012 at 14:02
Got your Mulled Wine drinking hat on Muz.
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Follow Up By: Member - MUZBRY(Vic) - Tuesday, Oct 30, 2012 at 16:15

Tuesday, Oct 30, 2012 at 16:15
Gday
Yes thas Ken. I am always at the ready .I will possibly leave home at about 4.30 am to get on sit for breakfast.
And you?

Muzbry
Great place to be Mt Blue Rag 27/12/2012

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Follow Up By: Dust-Devil - Tuesday, Oct 30, 2012 at 21:38

Tuesday, Oct 30, 2012 at 21:38
I planned for a Thurs arrival, however SWMBO is doing her best for a late Fri. I am still on for Thurs (LOL)
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Reply By: auzinomad - Monday, Oct 29, 2012 at 13:25

Monday, Oct 29, 2012 at 13:25
still selling on Ebay
Try a message thru there for the new address .

Ron
AnswerID: 497573

Reply By: Dust-Devil - Tuesday, Oct 30, 2012 at 01:10

Tuesday, Oct 30, 2012 at 01:10
This is just amazing.

I typed - Ant Energy - into Dr Google and low and behold this popped up.

Ant Energy

It revealed the following:

Phone:(03)88061629
Fax: (03)90089125
Email:sales@antenergy.com.au
warehouse address: Fct 2, 187-201 Rooks Rd, Mitcham,3132.......

It would appear that their web site has 'come back to life' and later on today I intend giving them a ring on the aforementioned number. Depending on what happens then, I may just fire up the 200 and go and have a squizz at the Rooks road address.

Whatever the result, you can be assured that I will post the results of same ASAP.

DD
AnswerID: 497609

Follow Up By: Dust-Devil - Tuesday, Oct 30, 2012 at 14:01

Tuesday, Oct 30, 2012 at 14:01
Ok! Pepper2

I rang the subject Phone No and got a Fax Machine.

So, just in case they had accidentally transposed the numbers of the Phone & Fax when entering same on the web site, I rang the Fax No.

Very interesting to say the least.

(1) Answered by a female that had no concept of the english language, however located and passed me to male, who spoke english with a heavy accented voice of Indistinguishable origin.

(2) Male admitted that I was talking to someone from Ant Energy.

(3) Male was 'most' interested in how I had come by 'this Phone No.' and when I told him, he stated that he would check the web site and 'fix it'.

Bet it's gone by COB today.

(4) Male further stated that there was another shipment of solar panels due by 15 November 2012 consisting of 12 different solar panels.

(5) When queried as to whether or not I could collect some of these new panels from the factory personnaly, he said 'Certainly you can'.

(6) He confirmed the factory address as stated on the web site.

(7) I suspect that the above fax no. (03) 90089125 is the residential phone no of the owner of Ant Energy and has been put on the web site by accident.

This has got me really interested now and as it is relatively close to where I live, I will go and have a look at this factory and see what the GO is.

Do your best Pepper 2

DD
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Reply By: pepper2 - Tuesday, Oct 30, 2012 at 18:43

Tuesday, Oct 30, 2012 at 18:43
Thankyou for your interest,i have managed to contact them by phone today ,they requested proof of purchase (i have emailed complete details today),it was funny when a week ago they said they had sent a replacement under warrenty to me,but i received the original unit in origional packing as returned to sender because ant energy hadnt claimed it from the post office (they had notification from aust post on 12/10 and 18/10 ).

AnswerID: 497646

Follow Up By: Dust-Devil - Tuesday, Oct 30, 2012 at 21:41

Tuesday, Oct 30, 2012 at 21:41
In that case I won't bother with a visit.

Best of British luck with your dealings with them.

DD
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