Navara D40 tow bar fault

Submitted: Friday, Oct 10, 2008 at 07:57
ThreadID: 62423 Views:10852 Replies:5 FollowUps:11
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Our Navara D40, Nissan fiitted 3000kg tow bar has broken the back 2 bolts out of the chassis and has bent the tow bar frame. We are stranded in a small SA town. Anyone else with this problem please reply. Nissan have agreed to a warranty claim but have insisted on the manner in which the chassis is repaired and are agueing over repair cost. 11 days and still waiting and Nissan have said they will not pay accomodation or car hire costs while we wait.
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Reply By: donk - Friday, Oct 10, 2008 at 09:30

Friday, Oct 10, 2008 at 09:30
Granger

Bad luck with the failure

Why do you think the failure has occured,approx what weights (total & ball weight) have you been towing

Are you using a weight distributing hitch

From your original post it sounds like the chassis is damaged & could you give a more detailed explanation of what has happened & how you & Nissan beleive it should be repaired

I dont suppose you can post any photo's showing the failure & what part of SA are you in

Regards Don
AnswerID: 329193

Follow Up By: Granger - Friday, Oct 10, 2008 at 09:47

Friday, Oct 10, 2008 at 09:47
Don,
We have towed a Kimberley Karavan (not tent camper) approx 1800kg loaded from Qld, no rough roads and to our knowledge we have not done anything to put additional stress on the tow. The van is loaded to Kimberley's recommendations. It is single axle off road van connected with a treg hitch , no other towing weight distribution hitch. The vehicle is sitting in a smash repairs business in Port Lincoln and Nissan is saying their quote is too high and no other business in town is licenced to repair it. Our van is stored 50 km north and we are paying for a hire car and accomodation in Adelaide while we wait. I don't have a copy of Nissans repair requirements but the smash reapairer does have a copy. The bar is Nissan fitted 3000kg towing with three chassis bolts on each side the back bolt on each side has pulled out a peice of chassis and that section of steel on the bar has bent down and started to pull out the second bolts. We beleive this has probably been gradually getting worse thoughout our trip until we noticed it while in SA. After waiting 11 days we are getting very annoyed.
Thanks for your reply,
Dave
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FollowupID: 596493

Follow Up By: Member - JohnR (Vic) - Friday, Oct 10, 2008 at 17:56

Friday, Oct 10, 2008 at 17:56
Dave, sorry I can't help you on the Nissan immediatly but I have had experience dealing with their warranty department. The sonner you can get to Customer Services the better.

We had them hold out on a diff repair under an extended warranty, but eventually paid it with car hire and some other expenses while not admitting liability. As a Karavan owner, are you aware of the KKOG ? Look to the site

Group members want to be assured you are the owner that applied and that you own a Karavan so can identify it and respond to the emails at the address you nominate. Only members can access the information with over 2000 messages since July last year and 100 megs of files and pictures.
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Reply By: donk - Friday, Oct 10, 2008 at 10:19

Friday, Oct 10, 2008 at 10:19
Because nissan have accepted it as a warranty claim they must believe it is a warrantable failure but from what you describe you have not been towing anywhere the max towing weight

Is there any chance that the bar or mounting hardware was installed incorrectly & this has caused the failure

Have you loked at other D40's with genuine bars to see if everything is in the same place (the position of bolts,nuts,spring & flat washers) because if things are swapped around fasteners can loosen & failures can occur (not saying this is what has happened in your case but if a strange failure happens this is one of the first thing a dealership should look at)

Sometimes fitters will put washers etc in the wrong position & not torque fasteners to the correct tension unless they refer to the fitting instructions supplied with the bar

There are a lot of Navara's towing a lot more weight than you are & i personally have not heard of a failure as you have described

Have you personally spoken to Nissan Aust regarding this or has the dealer been doing it on your behalf

Please keep us informed as to what happens with this failure

Regards Don
AnswerID: 329200

Follow Up By: Granger - Friday, Oct 10, 2008 at 10:38

Friday, Oct 10, 2008 at 10:38
Don,
The bar was fitted by Nissan before delivery. The Nissan dealer and smash reapirer inspected and said it was a Nissan fault and I was told that Nissan had said they have had other similar cases. I can only assume it is a weakness in the chassis or if it was initially fitted incorrectly they are not saying. It certainly looked like it was fitted correctly. It is a shame that Nissan is moving so slowly on this as this is my 5th Nissan (3rd new one) but may be my last one.
Regards
Dave
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FollowupID: 596501

Reply By: donks1 - Friday, Oct 10, 2008 at 10:50

Friday, Oct 10, 2008 at 10:50
G'day Granger


Haven't heard of this before on a Navara, but you may recall that there was a similar issue on the R51 pathfinder, which was eventually recalled.

This may well become a Recall factor also.

Please keep us informed, and good luck with the repairs/cost

Donks1
AnswerID: 329202

Follow Up By: Nomadic Navara - Friday, Oct 10, 2008 at 21:52

Friday, Oct 10, 2008 at 21:52
The D51 tow bar is nothing like the D40.

The D51 bar mounts on the rear cross member with 6 bolts vertically through the mounting.

The D40 bar is the conventional style with the mounting plates on the side chassis members and 3 horizontal bolts on each side.

PeterD
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Follow Up By: donks1 - Saturday, Oct 11, 2008 at 08:27

Saturday, Oct 11, 2008 at 08:27
hi there

I never said that they were the same, BUT, both cars are made in Spain, & both have the same local manufacturer for their towbars. that's two coincidences, 1 more than i like to see.
lets hope that it is a 1 off though

Donks1
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Follow Up By: Nomadic Navara - Saturday, Oct 11, 2008 at 09:43

Saturday, Oct 11, 2008 at 09:43
1. The agent I purchased the vehicle from advise that the D40s come from Thailand (and at the time did not know where the D22s were coming from.)

2. The back end of the D51 and the D40 are completely different.

3. The failure of the original D51 bar is due to the design (Nissan's own bar has now been re-designed.)

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Follow Up By: donks1 - Saturday, Oct 11, 2008 at 11:49

Saturday, Oct 11, 2008 at 11:49
Peter,

I suggest you have a look at the VIN number

If the first letter is not M ( Malaysia ), or J ( Japan ), then it wasn't built there.
Jap Nissans are JN1, ( japan,nissan, factory 1 )
Thai nissans are MNT ( Malaysia, nissan factory t )
As for your "agent", i suspect that he doesn't know if he's Arthur or Martha
Nissans "own bar" has been redesigned, by the same Aussie Manufacturer, at Nissans request. all i'm suggesting is that if this issue becomes more widespread, alterations and possibly recalls may need to be done

Donks1
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Follow Up By: Nomadic Navara - Wednesday, Oct 15, 2008 at 12:33

Wednesday, Oct 15, 2008 at 12:33
Donks

I have been looking for sites that explain or find details from your VIN number. None of them will identify my number.

As you are the font of all knowledge try this one - VSKCVND40A0200000 - the last 4 numerals were changed to zeros.

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Follow Up By: Dunaruna - Wednesday, Oct 15, 2008 at 17:47

Wednesday, Oct 15, 2008 at 17:47
'VS' is spain



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Follow Up By: donks1 - Wednesday, Oct 15, 2008 at 17:48

Wednesday, Oct 15, 2008 at 17:48
Peter

VSK is Spainish built vehicle, as are all D40 navaras, R51 pathfinders, N16 pulsar hatches and Tida sedans

Series 1 D22 navaras, ( with QD32 Diesels ) built in Thai
Series 2 D22, When the zd30 started in the face lift model built in Jap
Here are some other examples of Vins

Hilux Thai MR0.....Jap JT7
All aussie cars, Falcon,( 6f4 ) commodore,( 6hs ) camry, (6t1 old corolla, N13 & N14 pulsars, Magna, ( 6mm ) Start with 6
Honda ( jhl)
Daihatsu ( JDA )
Sth african Toyota ( AHT )
Audi ( wau )
Alfa ( ZAR )

Vins are not just a series of random numbers manufacturers pluck out of thin air.

Donks
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Follow Up By: Dunaruna - Wednesday, Oct 15, 2008 at 17:50

Wednesday, Oct 15, 2008 at 17:50
A vehicle built in Thailand would have a VIN beginning with ML to MR.
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Reply By: John and Lynne - Friday, Oct 10, 2008 at 16:08

Friday, Oct 10, 2008 at 16:08
We had a Nissan towbar on our Pathfinder. It failed very quickly, towing our 2 tonne (loaded) van. Luckily, having heard of other incidents, including a van and towbar falling off on the road, we had ours checked at service. The attaching bolts were loose so we were lucky. You may have a similar issue. We got little satisfaction from Nissan who remained in denial until finally a recall was made! However our dealer refunded the cost of the towbar and took it back (as evidence presumably for his dispute with Nissan). We replaced it with a Hayman Reece towbar and have had no problems at all for thousands of kilometres- and we can use a WDH.
If Nissan have admitted yours is a warranty issue you are at least halfway there! If they are so slow in approving the only local repairer ask them to ttransport vehicle and van to Adelaide at Nissan's expense. If they continue to leave you stuck you have a very good case to demand assistance with accommodation and other expenses caused by Nissan's delay in fulfilling their agreed warranty responsibility. Try the Dept of Consumer Affairs or NRMA etc for help to put pressure on them!
Then consider whether you really want another Nissan towbar on your repaired chassis!
Good luck!
AnswerID: 329231

Reply By: Graham & Ann - Friday, Oct 10, 2008 at 20:05

Friday, Oct 10, 2008 at 20:05
Have not heard of the D40 Navara tow bar failing, but plenty of R51 Pathfinders have had a problem. try here for info.
http://groups.google.com.au/group/touring-oz_
http://groups.msn.com/Caravanersforum/
AnswerID: 329267

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