Wednesday, Aug 18, 2010 at 15:05
hi daza
smart move be persistant and if the dealer fobs you off do like i did also
i rang the head office in the eastern states for my mazda problem
a few years back and got positive results
the head service man came from
melbourne to bunbury after lodging a written and detailed complaint it was fixed under warranty
and the dealer was advised if he didnt lift his game they would take the dealership off him
never take no from a dealer they are only a part of the system in the motor industry
contact head office and get to the top man in the service department
my daughter had trouble early this year with a mmal dealer in
perth who fobbed her off
so i told her to contact the head man in mitshu h/quarters and she wrote a details complaint
he came to wa and checked out her gearbox problem drove it around for a short period and came back and said it had a problem
a new $8000 gearbox was fitted within 14 days as it had to come from japan
the dealer claimed the original was not faulty and was refusing to do anything except kept saying it's covered by warranty if it fails
ignor the rebuffs by the understudies and go to the top brass this has always been a winner for me
FollowupID:
698276