TJM & ARB service

Submitted: Monday, Feb 28, 2011 at 14:41

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poitr

I noticed from a 2010 forum that there seems to be a wide range in the quality of knowledge, service and customer support provided by both TJM and ARB, depending on the store. If this is the case, I'd be interested in opinions based on experience, about the level of knowledge and service of the ARB Richmond (Vic) and TJM Coburg (Vic) stores respectively.
Thanks Poitr

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Reply By: Leroy - Monday, Feb 28, 2011 at 15:46

Monday, Feb 28, 2011 at 15:46

ARB Richmond? Had issue with side steps hitting sills on my Rodeo. Wackers couldn't even do the bolts up on the side steps and didn't feel they were responsible for the damage to the sills.

Leroy

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Follow Up By: poitr - Monday, Feb 28, 2011 at 15:54

Monday, Feb 28, 2011 at 15:54

Definitely not a good sign. Tks P

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Reply By: Member - Barry P (VIC) - Monday, Feb 28, 2011 at 16:16

Monday, Feb 28, 2011 at 16:16

i always get my arb work done at head office in kilsyth no complaints ;any queries or problems are attended too promply;more than i can say for one of their agents in the yarra valley;cannot comment on tjm as had no work done there ;best of luck barry

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Reply By: River Swaggie - Monday, Feb 28, 2011 at 16:32

Monday, Feb 28, 2011 at 16:32

I cannot fault there work personally..But there back up service on products other than there own leaves a lot to be desired....

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Reply By: Mick O - Monday, Feb 28, 2011 at 18:18

Monday, Feb 28, 2011 at 18:18

Poitr,

have a read of this blog. About halfway down, after the electrics section under the heading "Getting bleep done - The frustrations of the build"

Ute Build Blog

Fairly typical of the service levels once something becomes difficult. Nice guys working at the stores and always keen to offer advice and sell you something. The minute one of the product stuffs up, you'll have some issues. The blog related to Coburg. I've had issues at Kilsyth over the Longranger fuel tank leaking (you should be able to find info about that on the forum also).

Have had work and done at TJM Coburg and have no complaints.

Having said that, I've gotten good prices on products from ARB and would buy their bar work etc, just their after sales service that leaves me, and many others, cold!

Mick

''We knew from the experience of well-known travelers that the
trip would doubtless be attended with much hardship.''
Richard Maurice - 1903

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Follow Up By: poitr - Tuesday, Mar 01, 2011 at 08:31

Tuesday, Mar 01, 2011 at 08:31

Thanks Mick, very usefull
Ptr

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Reply By: George_M - Monday, Feb 28, 2011 at 18:31

Monday, Feb 28, 2011 at 18:31

I've had a fair amount of work done by ARB at Richmond over the past six or seven years.

Now just to add complete confusion to the feedback you've already received on this thread...

...I found that they often stuffed up the installation of a piece of kit, but their recovery of the situation, and the customer, was brilliant.

Good luck!

George_M