Invalid sim error with <span class="highlight">Iridium</span> 9555 and Telstra $10 post paid plan

Take it back to Telstra and let them work it out? I would not worry about global roaming as it is a sat phone. Have had a 9505 irridium for 10 plus years and never had a problem. Mine is on a $30 a month sim, only because I did tags and have left it at that. Surprisingly Telstra will be very helpful if you tell them you use it in remote areas for the purpose of emergencies,( funny you should have to explain that to them hey). Just pester them till it is sorted.
Cheers

Didn't know you could get a Telstra Iridium $10 Post Pay plan.
I thought $30 (now $35) was the cheapest.
Are you sure that it is not a Prepay SIM? That will not work in a Satellite service and in fact you will get an "Invalid SIM" message if you try it.

I had the same problem with a $10 casual telstra plan. Although they told me the card had been enabled for global roaming, it wasn't.

I then had the card enabled over the phone and all was well.

Ring Telstra and get them to re-enable international roaming again. They frequently stuff it up. Also you must make it quite clear that you want roaming as in 'I travelling overseas', not the ability to call overseas from Australia which seems to confuse them.

I have a $10 plan but did notice that it disappeared from their web site. It is possible that they disabled the ability to use it on the sat phone because it is too user friendly.

Also my experience is don't even mention a Sat phone to the staff in a shop. Most of them will tell you it's not possible and will try to sell you other plans which are on their web site.

Also try your other, or someone else's normal post paid sim that's enabled. See if that works.

Let us know how you go.

Hi all

We also got the Iridium 9555 with a post paid plan...when it didn't work first up - the guy at Telstra (very helpful) said you need to say you want a "full service" SIM. Seemed to work for me.

Chris

Hi Paparata.

How long have you had your Motorola 9555, and from whom did you buy it?

George_M

Thanks to everyone who contributed. The phone is now able to send and receive calls using a Telstra $10 post paid plan which has international roaming activated.

For those that follow these are my tips and observations

1. You need to setup a $10 post paid casual plan. This is not advertised on Telstras websites but is available. Go to a store. Do not mention the words satelite phone, just say you want a separate number which you will not use much.
2. Have global roaming activated. If you do not have a 6 month history with Telstra you will be required to deposit $300.
3. Do not trust any Telstra employee and when told global roaming is activated take it with a prince of salt. Set up online access to your account using MyTelstra. There you can see if international roaming is activated. I was told numerous times it was active but then found on MyTelstra it was inactive and this that finally convinced a customer service person that the previous attempts to activate international roaming had failed.
4. If you still have problems make sure that the sim is full service and 1900 calls are not barred
5. Rather than speak to Telstra customer service I used online chat service Telstra live chat