Traveller hangs on my Samsung TAB
Submitted: Tuesday, Jun 20, 2023 at 17:54
ThreadID:
145826
Views:
1403
Replies:
10
FollowUps:
7
This Thread has been Archived
Member - 1258
Hi,
My Samsung TAB just did an update of Traveller and Tracker, however, Traveller hangs at the blank screen with the round
Exploroz Traveller logo in the middle.
Settings tells me Traveller version is 8.1.00
Any ideas?
Reply By: Member - William B - Tuesday, Jun 20, 2023 at 18:13
Tuesday, Jun 20, 2023 at 18:13
Same for me on my Samsung phone and tablet.
William
AnswerID:
643911
Follow Up By: kgarn - Tuesday, Jun 20, 2023 at 19:34
Tuesday, Jun 20, 2023 at 19:34
I have the same problem with my Lenovo Tablet and Oppo Phone.
FollowupID:
923746
Follow Up By: ExplorOz - David & Michelle - Wednesday, Jun 21, 2023 at 14:58
Wednesday, Jun 21, 2023 at 14:58
HI William and kgarn - we have released what we hope is a fix for this. Please update to 8.1.1 and confirm if fixed?
FollowupID:
923755
Follow Up By: Member - William B - Wednesday, Jun 21, 2023 at 16:03
Wednesday, Jun 21, 2023 at 16:03
Hi David and Michelle.
Updated on both the phone and tablet.
All working fine, downloaded and updated perfectly.
Thank you,
William
FollowupID:
923758
Follow Up By: kgarn - Wednesday, Jun 21, 2023 at 16:07
Wednesday, Jun 21, 2023 at 16:07
After updating to v 8.1.1 all is OK now.
Thanks.
Ken
FollowupID:
923759
Reply By: ModSquad - Tuesday, Jun 20, 2023 at 19:12
Tuesday, Jun 20, 2023 at 19:12
Please use the Help Desk for support on this issue.
AnswerID:
643913
Reply By: Member - William B - Tuesday, Jun 20, 2023 at 19:16
Tuesday, Jun 20, 2023 at 19:16
I would have thought that this was a common problem that could be addressed here saving a lot of requests to the help desk.
William
AnswerID:
643914
Reply By: Member - Warren H - Tuesday, Jun 20, 2023 at 22:11
Tuesday, Jun 20, 2023 at 22:11
Phew I was worried there, same for me on my tablet Galaxy Tab S6 Lite and Nokia 8.3 5G phone. Reported to the help desk. Just checking out the app in a pre-trip
check. We should have been on the road for three weeks by now, but were delayed by a bout of the Covid. I think it is
well worth reporting on the
forum as it lets members know that it's not something they are doing. I've been faffing around for three hours trying to work out what was going on.
AnswerID:
643916
Reply By: Frank P (NSW) - Tuesday, Jun 20, 2023 at 22:19
Tuesday, Jun 20, 2023 at 22:19
Same here. Samsung Tab S6, Android V12.
My phone, Samsung Galaxy S21 Ultra, Android V13 updated ok.
Cheers
AnswerID:
643917
Follow Up By: Frank P (NSW) - Wednesday, Jun 21, 2023 at 17:43
Wednesday, Jun 21, 2023 at 17:43
After a hiccup withe the phone on 8.1.1 (required
clearing the maps database and reinstalling
EOTopo 2023.1), all now ok with both devices.
Thanks David for your extensive help.
Cheers
FollowupID:
923760
Reply By: ExplorOz - David & Michelle - Wednesday, Jun 21, 2023 at 11:50
Wednesday, Jun 21, 2023 at 11:50
Hi folks,
It appears there is an issue with the newer database drivers when maps are installed on Android using the SD card in 8.1.0 and this was missed or not reported during Beta.
I have just published 8.1.1 for Android only into the Google Play store and have reverted back to the older drivers. This should be available in the next hour or so and will correct the issue. When this installs your device will just start to operate and you can do the maps update etc. You will however have to close and restart the app.
David
AnswerID:
643921
Follow Up By: Baby Huey - Wednesday, Jun 21, 2023 at 15:00
Wednesday, Jun 21, 2023 at 15:00
Hi David and Michelle.
I have just uninstalled and reinstalled the App and all seems fine.
It was onto an SD card
Thanks
FollowupID:
923757
Reply By: ExplorOz - David & Michelle - Wednesday, Jun 21, 2023 at 14:57
Wednesday, Jun 21, 2023 at 14:57
Could anyone experiencing this issue in v8.1 please update to the fix we just released in Playstore (v8.1.1) and confirm if it's fixed? We need confirmation that this is resolved please.
Thanks Michelle
AnswerID:
643923
Follow Up By: Member - Dick L - Wednesday, Jun 21, 2023 at 15:00
Wednesday, Jun 21, 2023 at 15:00
All good now. Downloaded 8.1.1 about 1pm. reloaded the maps and all went
well.
FollowupID:
923756
Reply By: ExplorOz - David & Michelle - Wednesday, Jun 21, 2023 at 15:18
Wednesday, Jun 21, 2023 at 15:18
We now have confirmation that people previously affected from the 8.1 update have successfully updated to 8.1.1 and the issue is resolved.
Thanks all,
AnswerID:
643924
Reply By: muffinsstickplum - Thursday, Jun 29, 2023 at 04:33
Thursday, Jun 29, 2023 at 04:33
Have you tried restarting your TAB? That might help. If that doesn't do the trick, could you give us a few more details on the type of Samsung TAB you have, as
well as the version of Android its running? That could make it a bit easier to troubleshoot.
AnswerID:
644010
Reply By: Member - 1258 - Thursday, Jun 29, 2023 at 07:26
Thursday, Jun 29, 2023 at 07:26
All fixed now, no hanging at startup. Yet to go bush for a good
test of everything else.
AnswerID:
644013