Shocking Nissan Probs!! Have you seen this??

gday guys

i'll help.cheersNAVARA

Watch out Nissan Australia, you're about to get the worst possible TV coverage and going by the many unresolved past warrenty issues discussed on here, well deserved too. (not that they are the only brand avoiding their responsibilities either)
A Current Affair will love this one. Family effected by cancer getting the runaround by non caring big company with known design fault. Imagine the calls to ACA the next day from all the 3 litre engine owners.
Cheers Craig...........

Will be interesting if it makes onto the "trial by media" show.
Have not seen any story of Nissan's well documented 3.0 zd30 disaster on these shows (correct me if I'm wrong), so what are the chances of this far less documented incident getting air time......? Time will tell I guess.
As far as legal fighting goes - need to have deep pockets to take on corp giant like Nissan, or get toyota to sponsor legal fees!

That being said, if it does make trial by media, will be very interesting to see the fall-out....

cheers
Mark

Hayley & Demc,

I did a small edit and used the Embed Video option available in the edit panel to show the video directly in the thread. Makes it a lot easier for others to find. Enjoy.

DM

Nissan is a big advertiser on all the commercial channels. That leverage might be enough to keep this sort of story off air.

They should not underestimate the power of the internet though.

Norm C

At least the guy is pro active!! i hope others join in with the 3 litre nightmares, they may finally get somewhere!! Michael

Poor service from Nissan??

So whats new??

RACQ extra care sound like the roadside assist contractor.
AFAIK They WILL NOT cover you unless you are on the Australian mainland. No exceptions, no arguments.
Fraser is NOT on the mainland. Gazetted roads or not, Fraser is not the mainland. A gazetted track in Ruddel National Park, yes. Fraser, nope.

But what a mess ! Nissan don't appear to give a rat's.
Poor design, poor quality and poor service.

I agree that in this case the media need to become involved.
I've heard so many good stories about some of their products, but never a great story about their customer care.
Warranty seems to be the 10/10 rule, 10 mts or 10m after you buy it.
I'm sorry Nissan but there's no way I'd fork out $50K for one of these situations. You need a good boot.

hmmm
yes not good but as far as i understand most of the damage was done ruining the motor while driving it with a holed radiator.

pretty understanable doing the bush mechanic thing to get it off the island seeing as the RA wasnt going to happen.

question is what would you do in this siuation?
try and get it off the island the cheap way?
all he needed was a tow to the barge then drive it on the barge and off into the carpark to be covered.

hard to say if he thought at the time he was doing no damage.

that bash plate also did look like something had hit it.

sad story but makes me glad i buy second hand. Saves all the hassell trying to get money out of people if things turn to crap i know the only pocket that will work is my own

Take the insurance companies money and what Nissan has offered, buy the engine and radiator out of a written off Navara and have that dropped in by a privet mechanic.

Not ideal but hay, me I just wouldn’t have told the insurance company I drove it with a busted Radiator, not 100% honest but as this vid shows all to clearly Honesty will get you nowhere!

Maybe a tow is out of the question if his vehicle is automatic?

Many automatic vehicles state in the handbook not to tow them.

I believe this is because most of the newer auto gear boxes don't have a oil pump driven from the output shaft - so towing means the rear bearings etc get chewed out due to no lube when being towed.

Anyway i know my auto says to put it on a tilt tray ruck to get it back ot the dealer for repair / service and NOT to tow it.

Fraser island IS part if Australia just as Tasmania is ergo Nissans problem to get the vehicle back off fraser Island, not the owners.

That said Nissan are stupid in their advertising or wordin coz places like Cocos Island and Christmas island are likewise parts of Australia by definition so they could be up for plenty worse than a Fraser Island recovery!

All auto companys at the moment suck!

Most are on the brink of fiscal collapse - denying claims is corporate policy to try and stave off bankruptcy, many of the US auto manufacturers would already be broke - if it wrerent for the govt bailouts, Ford USA lost something like $89 Billion in the last QUARTER results - GM & Dodge were worse - there are plans to amalgamate GM & Dodge etc...

The world changed a few weeks ago - this guys gonnagesquat because Nissan have nuthing to give - they are TOAST, broke , scuppered, bankrupt call it what you will. Truth known all the other manufacturers are in the same leaky boat!

Its sad for the guy and he has valid points - but insurance , warranty, etc ONLY mean something of the people you are dealing with ain't broke.

This is the brave new world like the great depression of the 1930's..we better get used to it!

Buying used at a cheap price and expecting to cover your own costs is the way of the future for at least another generation now!

Can'tblame the giy in the vidfor that - his cars been waiting 3 months for repair and in that time - the stock market crashed, and things changed overnight!

Nissan couldn't help him (or the legion of Genaded ZD30 owners with blown motors) even if they wanted too....

Theres no point threateneing them - what are you going to do - make someone lose their job? - Likely non of them will have a job within a month anyway under this economy...

Most of th epeople we know will be unemployed - why in the last 2 weeks - my missus was let go - her brother let go last friday and her sister also let go as well - all from 3 different companys!

Everyone is running for cover - reducing staff, cutting costs, declinng all claims etc etc.

Wait till you have an accident and go to your insurer or your house burns down, a LOT ofpeople are goingto find out the safety net weTHOUGHT we had (and paid for) in insurance and warranty etc is G O N E!

Now - where di it all go?

Heres a little wake up call for everyone!

When you lose our wallet with $100 in it - and someone dishonet FINDS it and KEEPS it, it's G O N E. Sad as it is not many today will do the "right thing and return it to the rightful owner!

Same with the stock market......for all the trillions LOST overnight on the stck exchange - "someone" made a several trillion $ killing!

Worse - our Govt tipped in BILLIONS and TRILLION of Taxpayer $ that we wl be paying for for generations, and the same Merchant Banker Theives, Military Industrial Complex etc who took off woth all of our hard earned were the beneficiarys of that largess!

Everyones been screwed - even NISSAN (who deserved it) - but the facts are - no one has the ability to make this fellow whole again under these circumstances!

A very small global elite transferred the bulk of the wealth of most of the middle classes & big manufacturers like Nissan overnight!

Until people wake up to the fact our worldas we knew it is gone and this is the brave new BROKE world fo the future - people will continue to get their beliefe in safety nets etc broken in harsh ways such as the video above!

Wishin it wasn;t so won't make it so!

IMHO - not even Barack OBama will be able to fix the mess that 8 years of "Dubya the decider" has wrought - his Nissan will be rusted to a pile of dust before this mess is fixed.

Best a luck with it is about all the support most of us can muster.

Golden rule, the guy with the gold gets to make all the rules!

Cheers!

There are a couple of things that can be of concern.

The vehicle was lifted 50mm. That would void the warranty and 50mm lift is a lot for an independent front end vehicle. 35mm is about the limit.

He also stated that the only way the radiator was damage was if the bash plate moved up. There has to be an impact of some kind.

From what I can remember of the tracks on Fraser Island is that they can have a high build up of sand between the wheel tracks.

The vehicle has been lifted, which means that the front of the vehicle can move down a lot more than if it was standard height.
Winding up the torsion bars allows the front suspension to compress more between the bump stops.

Just driving on the tracks with the build up of sand in the middle of the track and the vehicle properly bouncing, contact was made between the bash plate and the sand. Impact damage.

The cost of repair of $25000. I can't see it.

Wayne

I thought about what my reaction would be to the incident in the video after watching it.
In one of my earlier careers, I was the guy who decided on these things in a major car company.

My first thought is that a fair hit would be needed to do the damage, and with a raised suspension it would need to be something high eg the raised kerb formed by a creek crossing the beach.

Second, most of the expense is "consequential damage" presumably to the engine caused by running without sufficient water.

Nissan appear willing to pick up a new radiator and fan and underbonnet damage.

The RACQ thing would be a quandary for me, but I think I would call either the dealer or the car company seeking their help/guidance. I would have removed the radiator and done /had done a temporary repair before driving.

If I were the manufacturer I think I would take the same attitude as Nissan have. IMHO the degree of help offered is also dependent on the approach taken by the customeras it is entirely possible for Nissan to do the repair under a "goodwill" fund that all manufacturers have.
BUT the FACTS seem to be that the owner did most of the damage by his own actions. Regardless of the RACQ circumstances common sense should be exercised.
Regard sPhilip A

My take on this is:

The guy hits something pretty hard and blames the vehicle. What was he doing at the time? That sort of damage is often done from being airborne, and coming down with a bang. Hitting something and holing a radiator is normally an insurance job anyway.

The RACQ say they won't fetch it. Does the guy get back to Nissan? He makes his own decision to drive off the Island.

The guy drives the vehicle with a holed radiator - he said he topped it up so it wouldn't overheat. For a $25k repair it sounds like it has been driven until it seized.

Did he think to do a bush repair? What would you or I do out in the bush with a holed radiator? Isn't that what I always carry epoxy and bars leaks for? Surely some help is available at places like Eurong, or from other 4wders who go prepared.

He needs to take it on the chin.

Give Nissan a break!

We could have a similar video on the 3l engine issues and the alloy wheels that have a habit of falling off.

Peter

DILL!!!!!!!

Should never ever bought a 4X4, should had bought a Grader or a Dozer

Hi All

Reading the above Replys, I thought I would get out the Nissan
24 Hour Road Side Assist Warranty Booklet, that we received with
our 2008 Patrol, thinking we could get into trouble our selves,
I wont go into every minor detail so here is a few listed help features,
*24 hour assistance
*If problem occurs more than 100ks away from home and cant be
rectified in 24 hrs, they will pay for two nights accommodation
upto $150-00 per night.
*They will pay upto $300-00 fares for your passengers to get home.
*If Illness occurs they will arrange suitable emergency accommodation.
*Note They will provide Assistance ANY WHERE IN AUSTRALIA,

I just phoned there Road Side Assist Number, and mentioned
Fraser Island, they said assistance would come from either
Rainbow Beach or Hervey Bay, and Nissan Would Cover The Cost.
If it was a Genuine Warranty Problem.
Theres allways Two Sides to a Story.

Cheers
Daza

There are a few issues here. And i do feel sorry for the guy BTW.

1. The radiator mounting design. It is crap, complete and utter crap! If I owned one, I'd be doing a mod -although then you might void your warranty anyway. Very tricky.

2. The vehicle recovery.... or lack thereof. Nissan has a stated policy which is .....crap! This is a disgrace.

3. The damage done as a result of driving with a holed radiator..... entirely NOT Nissan's fault. There is simply no argument here. If you drive any vehicle with known damage, you risk costing yourself a lot of extra money.......

4. The alleged damage done whilst in storage- very difficult to prove, and certainly not Nissan's fault. Could have been the owner from previously, could have been some apprentice or other yobbo with access to the keys or somebody else who moved the vehicle.

Think I'll stick to my brilliant, bullet-proof GQ! They really made decent cars in those days.
Cheers

Very weird, I watched the video when it was first posted but now the thing is no longer visible (like some of the others are mentioning) so something has changed - probably my end!

Another comment I wanted to make was that we have visited Fraser a few times and on one careless occassion I was travelling a little fast in the GQ and hit a rise at speed gaining some air with a rather harsh landing (not proud of my inattention). The Gq spat out a bump stop in one of the front coils but other than that came out of the experience unscathed. Certainly no fan blades into the motor.

My landing was hard so I would suggest GQ system was a better design but man he must have hit something hard.

Kind regards

You have a plastic guard under the radiator and so does my troopy . How do you get damage like that without bottoming out badly at the front ? You then drove it like that to get off fraser . Moral of the story . I must get a steel bash plate for the troopy . Sometimes you break things when 4wding . All the best , cheers .

my understanding of roadside service is it only extends to where a standard 2wd vehicle can go ,if any futher recovery required then it is to be paid for by the owner . from memory thats how RACV works . have i got right or wrong . sorry to hear your dramas ,but do you check the underneath of your vehcile daily to make sure all is ok when your off road . my patrol has a tin bash plate and you need to keep an eye on it in the sandy stuff
cheers mechpete

Just on a side note , a 4wd is for 4wding and so the argument where people say you might not be insured if you go off road in a 4wd is rediculous and false .

On the 9th October this year I was walking up to Sandy Cape lighthouse on Fraser when we were passed by a RACQ tilt tray truck on the way to the summit to rescue a crippled (apparently broken timing belt) Landrover Defender. On the way down we passed them, they had rolled the tow truck tyre off the rim and at Ngkala rocks we passed the guy again and he was well bogged beyond any help that we could offer him. Passed a tractor further down the beach on the way to him.
Point is RACQ will go to a bit of trouble to get people off the island.I think this guy has made the mistake of not realising the damage that is possible from overheating.
Stuart

Sorry guy's, I cannot handle this blokes's dilemma.

Watched this clip a couple of times, and am not too sure if we are getting the whole story delivered to us.

Having driven a standard height D22 Navara across the Simpson Desert, at between 15-20 km/hr., the question I would ask, is why would you want to do the speed limit, on sand on Frazer Island, if it was 80 km/hr, in places.
Not this little black duck..Drive to the conditions, not the speed limit !

I feel for this guy, in regards to the $25k repair damage, but even then, I find that a little hard to handle. If he looked after the motor, and kept the water up to it, then there would be virtually no damage, so why the huge cost.
Personally, I would want to see the itemised list, before I committed to paying that sort of "inflated money", for repair. ?????

For what it's worth, these are my thoughts on the whole thing

Cheers
Bucky