's management is located in our offices in Hillarys WA, all orders are dispatched from our warehouse in SA. No facility is provided for pick-up of orders.
Items are stocked at a central warehouse location in SA, paid orders placed before 1pm SA time will be shipped same day. To a street address are three types of delivery methods; Australia
Post (small envelope size orders) 3-5 days, Startrack Overnight Courier (orders up to 5kg) 1-2 days, Toll Ipec Road Freight (orders over 5kg) 1-5 days. All orders to PO Boxes are shipped by either Australia
Post (small envelope size orders) 3-5 days, or Express Post (orders up to 5kg) 1-2 days.
The estimated delivery time frame will be displayed in the shopping cart
, and if you have an envelope size order which you need fast, you can upgrade to overnight courier in the checkout.
We accept orders worldwide and can ship goods to any country in the world. International Orders are sent via Australia
Post Air Mail 10 business days.
Note - the delivery time quoted for each option does not include time for payment clearance and is only activated from the day actual order processing begins.
Postage & Packaging
Postage and packaging charges are paid by the consumer and are calculated to deliver the fastest and best value option to the customer. The combined cost is called "Freight" and is itemised separately in your Shopping Cart
. The maximum price for Postage & Packaging within Australia
is $12.95. Special conditions based on registration level (ie. Member) may entitle the consumer to enjoy reduced freight charges on qualifying purchases.
Any item shown for purchase in the shop
is currently available. We actively maintain the stocking status of our products and any long-term unavailable item will have it's Add to Cart button disabled with an icon showing that is it "Currently unavailable".
Temporary Stock Unavailibility
If for any reason an item within an order is temporarily out of stock, we will contact you within 1 business day to advise an eta, and will also offer a refund or exchange for the item (if needed). This is a very rare occurrence, and an item will at most be temporarily out of stock for 2-3 days.
After filling your cart you must click the CHECKOUT button to direct your browser onto a secure server to enable you to provide your private information. This server is secured via the use of SSL encryption.
At the CHECKOUT you will nominate your method of payment from the following options; Visa, Mastercard, American Express, Direct Deposit to our Account, Cheque, Money Order, or PayPal. Based on your selection, you will be given the appropriate information to allow you to proceed with the selected payment method.
After the payment screen is completed by the consumer, a system generated email confirming your ordered items will be immediately sent to the email address supplied in the order process. I.T. Beyond is not responsible for contacting consumers by any other means if the email fails due to an incorrect address being supplied by you in the order, or default address in your registered profile. No response is required by the consumer to this confirmation report however orders will not be processed until payment has been received. Please note that payments by cheque, money order and Direct Deposit must be received and cleared before we will commence order packing. You will receive further email alerts confirming the status of each stage of the order up to order despatch.
The email address you provide is used to issue order status notifications throughout the processing, including the issue of a Tax Invoice. The invoice/receipt is sent as an HTML email attachment.