2011 Nissan Navara problems

Submitted: Thursday, Feb 28, 2013 at 11:59
ThreadID: 100807 Views:5379 Replies:6 FollowUps:2
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Hey everybody,
Just wanted to share my experience with my 2011 D40 St Nissan with you all.

Bought my Nissan D40 new from the dealrship thinking that would be the way to go with new car warranty and so forth.

Nissan has now done 20,000 km and has not been offroad or towed anything. With the advertised 3t towing ability i thought this would be perfect for north QLD and Fraser island.

To date this is the issues I have had with the Nissan.

1. Top of roof was completely cracked on both side of the sills. Roof needed to be stripped back welded and repainted.

2. Tub liner completely bowed at back

3. Drivers electric window does not work

4. Wait for it.........clutch completely gone at 18k. Oh, I was told by Nissan that i am a poor driver and should drive better. I asked them how I should drive then as I am so bad at it and they could not give me an answer. I have not towed anything, do not ride the clutch and spends most of the time in 6th gear on the highway.
In short, if Nissan are saying the 18k is acceptable as the clutch is a consumable item like the brakes. Nissan will not cover this under warranty.

I see there is a lot of complaints on the same issue and out of principle, i am going to make sure everyone knows about Nissan's poor approach to servicing there vehicles.

There is a facebook page called Nissan Rubbish. If there is anyone else experiencing this jump on and share your story. Nissan can not be allowed to keep this up.
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Reply By: eric t - Thursday, Feb 28, 2013 at 12:23

Thursday, Feb 28, 2013 at 12:23
Hi there we have an o9 d40 and at 62000 Kim's the input shaft bearing in manuall gbox let go only towed for 8000 Kim's clutch had gone as well nissan aren't any good to deal with and there product is very overrated just my input cheers ps keep onto them about your problems
AnswerID: 505732

Reply By: Patrol22 - Thursday, Feb 28, 2013 at 17:54

Thursday, Feb 28, 2013 at 17:54
I have a 2008 D40 now with 106000km on it. I bought the car new and I have been the only driver other than when being serviced. Wherever possible I have had the car dealer serviced except in places like Weipa and Pt Headland where I had one of the local mechanics do the book service with parts and oils supplied by me. My car is an auto so the clutch issue is not something that I can comment on. I did however have a new torque converter fitted @ 10000km under warranty. During my recent Cape York trip the filler tube of the transmission worked loose and cracked probably due to the corrugations not just on this trip but also my W-E crossing of Australia through the middle. Anyway the transmission lost about 3 ltr of fluid and vehicle came to a stop and had to be recovered from the Donovan Range by RACQ. Again, this was fixed under warranty. About 8 weeks ago my starter motor failed and had to be replaced. The failure was due to a constant drip of diesel from my aftermarket water watch but again this was repaired under warranty. I've also had the plastic trim around the cruise control replaced under warranty twice.

I've heard of others who have had problems with warranty claims and my theory is that if the Dealer represents you case to Nissan clearly and in a positive light then the work will be approved. I've had warranty work done by 3 dealers in particular; Lennock Motors in Canberra ACT, Westco Motors in Cairns QLD, and Nowra City Nissan in Nowra NSW. All have been excellent to deal with, have represented my situation to Nissan well noting that I've a full and complete service history. I have also found that you usually get a better response if you treat the service folks calmly an with respect. Just my personal experience to show that Nissan and their dealers are not always the bad guys they are often made out to be.

PS - I'm not saying that you didn't experience what you say....just pointing out my own personal experience and that I've not had any problems at all. I'm a retired Naval officer living on the South Coast of NSW and have not personal interest in Nissan or and Nissan dealership - just a very satisfied customer.
AnswerID: 505757

Follow Up By: Member - bbuzz (NSW) - Thursday, Feb 28, 2013 at 20:28

Thursday, Feb 28, 2013 at 20:28
Toyota do the same thing re warranty.If it is a borderline case, they look at where you had the vehicle serviced.
If you went to Dealer all or most of the time, you will get the work done. If you don't, they only come to the party after an arm wrestle.

Not in the spirit of a warranty.

Bill B

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FollowupID: 782705

Reply By: mike g2 - Thursday, Feb 28, 2013 at 17:57

Thursday, Feb 28, 2013 at 17:57
bit of a cost difference between clutch and brakes! whats fine print of warranty say..usually under fair wear and tear? try look at 4wd reviews, ask 4wd clubs, mechanics (clutch specialists), ask RAC, google it.
gather all the info then present it ,try for compromise at dealer, then via head office of Nissan dealerships , then try consumer affairs, mention referenced similar complaints you know of.
AnswerID: 505758

Reply By: Member - mechpete - Thursday, Feb 28, 2013 at 20:08

Thursday, Feb 28, 2013 at 20:08
seems a bit odd that the roof has cracked as you say ,
a bit susp ,
40 yrs in the trade , clutches don,t completely go at 18k for no reason , usually more to the story ,
although every manufacturer using dual mass flywheel clutches is having problems
just ask around . electric window fault , big deal just get it repaired under warranty
mechpete .
AnswerID: 505772

Reply By: Member - Minty (SA) - Thursday, Feb 28, 2013 at 20:43

Thursday, Feb 28, 2013 at 20:43
Try this forum for some suggestions

AnswerID: 505774

Reply By: anglepole - Friday, Mar 01, 2013 at 09:35

Friday, Mar 01, 2013 at 09:35
The clutch bit is interesting. I had a Jackaroo and often I heard of people having their clutches go at low km. Holden would fix the clutch at 40,000k or less but it was an uphill battle after that.

It seems that the dual mass clutches (of any vehicle make) are prone to early failure.

Nissan dealers like other dealers are private businesses and some are good and some are not so good. I live in Adelaide and take my Patrol to a Nissan Dealer in the Adelaide Hills and cannot speak more highly of the people there. One of the few dealers that gets it right first time.

I hope you get your problems sorted out.
AnswerID: 505798

Follow Up By: fisherPete - Saturday, Mar 02, 2013 at 21:53

Saturday, Mar 02, 2013 at 21:53
Interesting my old 98 Jack still had the orinigal clutch when sold a few months ago, but always had a bit of shudder.
Heavy towing is hard on clutches.
Cheers Pete
FollowupID: 782824

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