DO YOU HAVE A FREE VERSION?
No. The app is a paid product designed to give you full access to our maps and travel content offline with powerful
tools for GPS tracking and navigation.
However, all the same content that you get in the app (EOTopo maps,
Places,
Treks, and more) is available to view for free on our website if you're online. The app simply provides a portable, offline solution using the GPS in your phone or tablet—plus extra features like navigation, tracking, and saving private content.
CAN I RUN THE APP THROUGH MY PHONE TO MY HEADUNIT?
No. But you can install the app on an Android Interface box which plugs into your headunit. The phone isn't used other than to hotspot an internet connection to make the download/sync content updates/tracking etc. See section above - CarPlay/Android Auto & Adapters for everything you need to know.
HOW DO I USE IT ON MY CAR'S HEADUNIT?
Only the Android version can be used on a headunit. Some headunits have the Android operating system built in so you simply go to the Google Playstore and download the Traveller app directly. If your headunit doesn't have access to the Google Playstore, you can plug in Android Interface adapter to gain access to the Playstore - the Traveller app can then be downloaded to the AI box which interfaces to your headunit display. Please read the section above - Carplay/Android Auto & Adapters for a full explanation, tips and links.
DO I NEED "MEMBERSHIP" TO USE THE APP OFFLINE?
No. Once you purchase the Traveller app from the Playstore or App Store, you can register/login with a free ExplorOz user account. You will however require purchase of EOTopo which is a licence to download and use maps offline. You can buy EOTopo in-app or from our
Online shop.
DOES MEMBERSHIP PROVIDE OFFLINE MAPS?
No, for offline maps, you need to purchase EOTopo. You can purchse in-app, or purchase from our
Online shop.
DO YOU HAVE A DESKTOP VERSION FOR PLANNING?
Yes - you will need to purchase the additional "Membership" licence to gain access and then you can open the Web-App via our website - you'll go into your Account tab and access it via the Traveller Control Panel - WebApp. You can
buy Membership here.
CAN I SHARE THE APP WITH MY PARTNER?
App sharing is managed through your Google or Apple account. Look for instructions on the respective app store support pages. With
ExplorOz Traveller, once it is installed, you can share the same ExplorOz account login details (ie. email account/password combination). The additional user/s then doesn't need to pay for a map licence if you already have one and also ensures you are sharing the same app data/trip plans/
membership etc).
WHY CAN'T I SEE THE TRAVELLER APP PURCHASE IN MY ACCOUNT?
When you buy the Traveller app, you are buying from Google, Apple or Microsoft. We do not sell the app. Your ExplorOz account will only display licences that are linked to your ExplorOz account - these are EOTopo and
Membership.
WHY DO I SEE A CHARGE TO DOWNLOAD THE APP AGAIN?
App purchases are always platform-specific. This means that if you originally bought the app on an Apple device (iOS), you cannot download it for free on an Android device (or vice versa). This only affects the download of the Traveller app itself. By not bundling the extras, we help you save money when using different platforms - as you'll only need to pay extra for the Traveller app itself - meaning the additional add ons (EOTopo maps and
Membership licences), together with all your personal app content is retained for cross-platform use via your ExplorOz user account login.
HOW DO I GET MAP UPDATES?
EOTopo offline map updates are a separate purchase. These are released annually. You'll get free updates to the ONLINE versions but you can keep using your older offline version for up to 4 years without paying a subscription - just a one-time purchase (at least every 4 years). See detailed Terms & Conditions on the
EOTopo webpage.
I AM A MEMBER SO WHY DON'T I GET FREE MAP UPDATES?
Membership does not provide access to maps. The EOTopo licence covers your access and use of offline maps. You can buy EOTopo in-app or from our
Online shop.
DO YOU HAVE TUTORIALS?
Yes we have a large number of Tutorials on the
ExplorOz YouTube channel. There is an entire Playlist dedicated to
ExplorOz Traveller App Tutorials. Be mindful that we have published many tutorials over the years, so if you are viewing are old video it may not be representative of current app layout or function.
Check the publication date or watch in order for the most recent videos.
We also have PDF Help Guides - these are very pictorial and simple, covering just 1 topic per guide in easy to digest visual and step-by-step format. You'll find these Help Guides on this page (see Section: Help Guides) and also in the app so you have access when offline (open the app main menu - scroll down to Help Guides).