Ex member survey
Submitted: Friday, Mar 01, 2013 at 12:48
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100831
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On Patrol & TONI
Hi guys & girls
I have let my
membership lapse recently, as I found I used it less & less in the last few years.
Today I received a link to a survey of ex members.
This survey asked a lot of yes/no & tick box questions. It did not ask me why in any of those boxes, rather it posed options as to why. This form of questioning possibly avoids the real reasons.
I had no issues with anybody or anything. I just have not used the site much anymore. I feel the reason for that is: The members prior to 4 years ago had a sence of belonging to a club of like minded people, that has gone to a degree from this site, in my opinion (I stress my opinion). Add to that the advent of Facebook that filled this gap, I am not getting from this site what I want & formally got. I made a lot of fantastic people on this site & am grateful for that, via Facebook I am still friends with most of those people, thank you EO. I was lucky enough to spend the last year travelling Australia, in so doing I put faces to many of those names, that was special.
I will still come on line from time to time, if only to pass on to a new generation of
explorers some of my aquired wisdom lol.
David, if you read this post please add a box to your survey to ask WHY.
I wish everyone
well.
Reply By: ExplorOz Team - Michelle - Friday, Mar 01, 2013 at 13:30
Friday, Mar 01, 2013 at 13:30
Thanks for your
feedback on the survey.
When I wrote these questions I had to find a way of compiling all the various "reasons" people don't join down into absolute basics - open-ended questions actually aren't that useful sometimes when you need to get a clear picture of a "reason" your customers are not sticking with you.
Q3 asks why you are not renewing - and offers 4 options. I am aware that many people feel their reasons don't fit these but in fact, they do to us in terms of analysing the reasons and how we can use this
feedback. When it all boils down to it you either:
1. don't use the member benefits
2. don't wish to make a financial contribution to the site
3. don't wish to have a formal association to the site
4. cannot justify the expense (this one applies to most of the reasons people say when they would like to renew but cannot due to financial restraints, or don't feel they use it enough anymore like yourself, or don't feel they get value for money from it etc).
Just on this topic - we are about to start using the Survey Monkey format in a few weeks for some open surveys to get some more information about our audience to get a fresh perspective on our audiences needs, opinions etc so your timing to give
feedback is perfect. Once I'm convinced the SM formats delivers what I need, then I'll move the Members Exit survey to that format too - which offers me better
tools for asking open-ended questions.
Sorry to see you go - it has been a long time indeed.
Membership subs still make the largest difference to running the site (without it we need to rely on advertising revenue) and we still remain totally unsupported and unfunded by the Government for our unique outback tourism resource. What we've all created on EO over the past 13 years continues the simple mission to give people a voice in the industry, a place to connect, a place to share, and a place to learn. Whilst our success is the massive size of our audience reach, our greatest struggle will always be how to cover our costs to provide the service so we do appeal to all of you to show your support through your
Membership. Umm... sorry didn't mean to make you feel bad for not renewing. You've had your time and that's ok. I'm just taking the opportunity to explain another side of "why" we value the Members to others that are reading this.
AnswerID:
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Follow Up By: On Patrol & TONI - Friday, Mar 01, 2013 at 13:53
Friday, Mar 01, 2013 at 13:53
David & Michelle,
you haven't "lost me", I haven't "Gone" !!!! LOL
Just a casual contributer now.
Who knows what the future may bring????
FollowupID:
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Follow Up By: Peterpan - Friday, Mar 01, 2013 at 20:34
Friday, Mar 01, 2013 at 20:34
Hi . I have been a member for a few years but I have noticed that non members can ask and reply to questions the same as members, which in my opinion is wrong. It appears that the only advantage that a member has over non members is that a member can purchase items from Exploreoz a little cheaper than non members! Maybe non members should be restricted on the number of questions and comments that they can make per year. Why should financial members be subsidising non members for the same privileges?
FollowupID:
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Follow Up By: On Patrol & TONI - Friday, Mar 01, 2013 at 20:46
Friday, Mar 01, 2013 at 20:46
Peterpan
Your comments are incorrect.
Members have privileges such as Member Messages, free member classified ads, able to advertise member trips, post
blogs among many other things, as a member for many years you would know that. Restricting comments & replies would stifle open discussion as
well as being elitist these things would devalue the site making it less valuable to researchers who are potential members. Your suggestion would be unworkable. Cheers Colin.
FollowupID:
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Follow Up By: On Patrol & TONI - Friday, Mar 01, 2013 at 21:10
Friday, Mar 01, 2013 at 21:10
PeterPan, you don't come up as a member, your just a registered user like the people you want to restrict. Haha
FollowupID:
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Follow Up By: Peterpan - Friday, Mar 01, 2013 at 21:45
Friday, Mar 01, 2013 at 21:45
Hi On Patrol & Toni.
I have been a member for some years! I have recently changed my site name to Peterpan which is the the one I have used for years on national and international motorbike websites. I never use
blogs , classified ads
and never ask questions on a site if I am not a financial member! I also wrote maybe restrict nonmembers on the number of questions that can be asked!
FollowupID:
782763
Follow Up By: Hairy (NT) - Monday, Mar 04, 2013 at 09:14
Monday, Mar 04, 2013 at 09:14
Your forgetting another thing you loose when you stop paying
Membership! The Birthday Fairy!!!! LOL
FollowupID:
782925
Follow Up By: Member - G.T. - Monday, Mar 11, 2013 at 13:22
Monday, Mar 11, 2013 at 13:22
Where is Member No.1 these days? Has`nt been around for a while now. Regards G.T.
FollowupID:
783549