Sunday, Mar 03, 2013 at 10:48
What standard is that Wilko? A few vans may be
well built but it appears from comments I've read on various forums and our own experience, that many are built to a price.
And don't bother making a warranty claim with certain manufacturers either.
We bought a new van in WA about 15 months ago and after 7 months pointed out that there was bad scallopping of the nearside tyre.
The retailer didn't even look at it, just dismissed it as bad alignment. No suggestion either of how it could be fixed as with the type of independent
suspension fitted it was set at manufacturing time.
After seeking assistance from Consumer Affairs (or whatever they call themselves these days) they agreed to replace the shocks, then eventually to replace the tyre.
Now the tyre fitter has found the wheel has a very bad wobble and there's no evidence of any damage to the rim at all. Obviously badly made so it's back to the retailer I suppose for them to deny liability again.:-)
Other things have gone wrong....head protetector inside above the door fell off. Fitted badly with little pop rivets into soft wood!!!
Info plate on front of chassis disappears, maker yet to respond to request for a new one.
Pelmet over windows fell off. Curtains had holes throughout the backing material but they've all been replaced after some arguement.
Now it's out of warranty but I'm going to pursue all claims as it's just plain shoddy work and they obviously have the motto of "Never mind the quality, feel the width".
If we ever decide to risk buying another van we'll look overseas to see what's on offer, although saying that we feel not all van makers are like the one we mistakenly bought from.
AlanH.
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