Tvan Service...thumbs up
Submitted: Sunday, May 05, 2013 at 20:41
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Tastpa
Hi everyone,
I recently posted a thread about my frustration in not being able to get in contact with anyone from Tvan service department regarding some rust that had developed in the rear bumper of the Tvan. I felt it only fair to write another thread to let you know that the day after I posted the original thread, I was contacted from Tvan confirming a date that they could do the repairs. They replaced the bumper with a new one under warranty and fixed up a few other little things for me at no charge. I have to say, the staff at the service department were friendly and professional and once I had made contact it all went very smoothly
Cheers and happy travels everyone!!!
Reply By: Member - Boobook - Monday, May 06, 2013 at 11:49
Monday, May 06, 2013 at 11:49
I too had to wait over xmas for a long time for a response and called to complain. I got a fix to my issue next day and an acknowledgement and explanation as to the reason why there was a backlog over xmas. Given the situation I understood completely but won't go into it here. From the Tvan
forum all is back on track as I understand it ( there were big delays months ago).
The poster with the issue above should call Track direct, I am pretty sure he will get a satisfactory response.
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