ebay purchase from AE International Trading

Submitted: Sunday, Jun 09, 2013 at 21:25
ThreadID: 102683 Views:3315 Replies:10 FollowUps:14
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Recently purchased hid conversion kit for lightforce 170 driving lights .Bought from AE International Trading. Located in Melbourne. Not a good company to deal with. No pickup, in fact no address, just a post office box. Globe faulty on arrival, difficult to convince company of problem, will not communicate via phone, would not provide a number. eventually got a replacement bulb. will not deal there again.Tend to think you have no idea what you are talking about ( 30 years working in electrics). As i say, not the best company i have dealt with. regards BILL
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Reply By: Member - Arsenal Phill - Sunday, Jun 09, 2013 at 22:22

Sunday, Jun 09, 2013 at 22:22
Good to know who to avoid. Bad news travels fast. Good on ya Bill
AnswerID: 512862

Reply By: Shaker - Sunday, Jun 09, 2013 at 23:20

Sunday, Jun 09, 2013 at 23:20
That is one of the drawbacks of Internet trading.
Obviously you bought them where you did for a reason, most likely price.
You get more security & faster service dealing through a shop front, but you got sorted in the end, so why hang them out to dry on a public forum?
AnswerID: 512865

Follow Up By: Barbera72 - Tuesday, Jun 11, 2013 at 10:43

Tuesday, Jun 11, 2013 at 10:43
Shaker, I think it does not matter where you make the purchase, a physical shop or trough the net, the seller have to meet rules and responsibilities. We are not talking about a private selling a second hand item. There are import/export rules, taxation rules, safety and so on. And if you get a bad experience then thanks God for the existence of forums. IMO
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Follow Up By: Shaker - Tuesday, Jun 11, 2013 at 16:32

Tuesday, Jun 11, 2013 at 16:32
Generally it does take longer to claim from online traders, because you can only deal online. A lot of online traders deal from home & often just act as a sales agent.
It is also contingent upon the buyer to prove that there is a fault or short supply etc, this will obviously take longer online than walking into a shopfront & showing the disputed item.

Remember, there is an old saying in retail sales, "Buyers are liars"!

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Follow Up By: Barbera72 - Tuesday, Jun 11, 2013 at 17:06

Tuesday, Jun 11, 2013 at 17:06
I do agree with most of the above. However, I'm currently in the middle of a dispute with an online seller (I'm talking more than a grand) and so far I got not much more than lies and dishonesty for what it should be a simple transaction:
1) I choose the item and read description
2) I read terms and conditions, agree and I place the order
3) I pay and they post the item to my address within the agreed timeframe
4) I receive the item as described
5) End of the story no room for lies.

If something goes wrong and either seller/insurance/law do nothing about it my only resort is to spray some poison on forums or travel to Hong Kong and see them. Then we can call each other liars.
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FollowupID: 791535

Reply By: Echucan Bob - Monday, Jun 10, 2013 at 00:12

Monday, Jun 10, 2013 at 00:12
Bill

I deal directly with the Chinese. They are cheaper, its the same stuff, I've found them very accommodating when it comes to replacement globes etc Going through an Australian distributor just adds another layer of profit taking.

Bob
AnswerID: 512866

Follow Up By: Member - MUZBRY(Vic) - Monday, Jun 10, 2013 at 07:38

Monday, Jun 10, 2013 at 07:38
It also keeps Australians employed .
Muzbry
Great place to be Mt Blue Rag 27/12/2012

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FollowupID: 791406

Reply By: Member - PJR (NSW) - Monday, Jun 10, 2013 at 08:50

Monday, Jun 10, 2013 at 08:50
This may be a case of a miss guided shame post.

I just did a Google search of the text "AE International Trading" and it came up with the screen below.

I have cropped the rest of the screen out to protect private ebay account information.

Phil

AnswerID: 512874

Follow Up By: Member - Boobook - Monday, Jun 10, 2013 at 08:56

Monday, Jun 10, 2013 at 08:56
99.7 positive feedback
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FollowupID: 791416

Follow Up By: Member - Boobook - Monday, Jun 10, 2013 at 09:04

Monday, Jun 10, 2013 at 09:04
Sorry Phil, I meant 99.7% positive feedback, the store is AE International but ebay name is 95soarer.



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Follow Up By: Member - PJR (NSW) - Monday, Jun 10, 2013 at 09:19

Monday, Jun 10, 2013 at 09:19
When I first read it I just searched for the company name. And ended up thinking that he had made an error. You have to be so careful.

But they aren't that bad. Seems like they had a bad month. I wouldn't bag them on those statistics. He got his money back so ebay requirements are met. The only negatives were from him and in my mind not necessary because he got his money back.

Anyway I will leave you lot to it. Off the hospital for my monthly chemo. Bloody cold here -2 a few minutes ago.

Cheers

Phil
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FollowupID: 791421

Reply By: desray (WA - Monday, Jun 10, 2013 at 08:57

Monday, Jun 10, 2013 at 08:57
Also selling as " 95soarer " same person if you Google AE International Trading
AnswerID: 512875

Follow Up By: desray (WA - Monday, Jun 10, 2013 at 09:00

Monday, Jun 10, 2013 at 09:00
http://stores.ebay.com.au/AE-International?_trksid=p2047675.l2563
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Follow Up By: Member - Tony H (touring oz) - Tuesday, Jun 11, 2013 at 11:26

Tuesday, Jun 11, 2013 at 11:26
AE International meant nothing to me.... but when I saw 95 soarer that rang a bell..... in the past I have made two or three purchases from this crowd, I have been MORE than satisfied with my purchases....just my two bobs worth
Insanity doesnt run in my family.... it gallops!

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Reply By: Member - Boobook - Monday, Jun 10, 2013 at 09:01

Monday, Jun 10, 2013 at 09:01
Bill they can't be too bad, 99.7% positive feedback on 15000 sales is not easy to get.

I have found that you can get instant results by leaving negative feedback. Most sellers with a good reputation will fix your issue pretty quick if you do that.

Also keep in mind, you only have one opportunity to review your feedback so use it wisely.

Don't make it positive until you have had the issue resolved.

If you have already provided positive feedback, then contact the seller and tell them you are about to change your feedback to negative unless it is resolved.

I have found that this is so much more effective than getting consumer affairs etc to resolve an issue from a bricks and mortar shop. You usually get a fix in days, not weeks or months.


AnswerID: 512876

Follow Up By: Member - PJR (NSW) - Tuesday, Jun 11, 2013 at 11:01

Tuesday, Jun 11, 2013 at 11:01
We try not to give negative feedback.

Just like going to a local shop, we do not give any feedback at all until the item is received and any issues are resolved.

Giving negative has been a last resort and after more than 2500 transactions between my wife and myself, I would estimate less than 5 negative feedback reports have been posted.

And for those we would have received a full refund via either ebay or paypal.

Consider it the same as going to Bunnings etc. Be fair and read the conditions before you even buy an item. Don't assume anything.

Phil
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FollowupID: 791509

Reply By: Member - Boobook - Tuesday, Jun 11, 2013 at 11:18

Tuesday, Jun 11, 2013 at 11:18
Agreed Phil, I have similar experiences, including from China, UK, US, and even Russia incredibly. In fact I have bought more worthless junk from Bunnings than ebay. LOL.

I have come to the conclusion that it is generally the cheapest, fastest, and most reliable way to buy products in most cases.
AnswerID: 512944

Follow Up By: Member - PJR (NSW) - Tuesday, Jun 11, 2013 at 17:01

Tuesday, Jun 11, 2013 at 17:01
I know it shouldn't have but it surprised us that the Chinese are the most courteous and helpful. Damned slow but 100% reliable.

Phil
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Follow Up By: Member - Boobook - Tuesday, Jun 11, 2013 at 17:19

Tuesday, Jun 11, 2013 at 17:19
Phil, You have to watch out for those 2 week holidays, Chinese new year and around Labour Day ( late May).
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FollowupID: 791536

Follow Up By: Member - PJR (NSW) - Tuesday, Jun 11, 2013 at 17:45

Tuesday, Jun 11, 2013 at 17:45
True BB

They tell you about it in their listing. So if you go ahead then it's your problem. But it hasn't been as yet.

Or you can wait.

Eezy Peezy.

Phil
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FollowupID: 791540

Reply By: TerraFirma - Tuesday, Jun 11, 2013 at 11:58

Tuesday, Jun 11, 2013 at 11:58
Is their feedback 99.7 for around 16000 transactions..? If this is true they have done extremely well Bill.? At least you got your globe, from my experience when you get something faulty it's always painful no matter who you are dealing with.
AnswerID: 512947

Reply By: Batt's - Tuesday, Jun 11, 2013 at 22:25

Tuesday, Jun 11, 2013 at 22:25
Unless they have dropped their game over the last couple of yrs in 2010 I bought some hid globes and hid extention leads and had not trouble at all with transaction & delivery I know it was a while ago though. The best thing is the hid globes cost $69 and still work can't complain about that.
AnswerID: 512977

Reply By: Scotty - Thursday, Jun 13, 2013 at 17:49

Thursday, Jun 13, 2013 at 17:49
How are the lights, was the quality good and how easy were they to fit...?
AnswerID: 513065

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