Ford warrenty? A contradiction in terms!

G'Day all,
The story ... I have a Ford Excape and a new Prado. A few weeks ago I noticed that the paint was flaking off the front roof rack bar so I took it alonf to my Ford dealer, where it was purchased and serviced, for a warrenty replacement. Hesitantly, they replaced it, as they say that it was caused because I scratched it by using it!!? My fault, I thought that's what their used for, but apparently not? A couple of weeks later the rear rack bar starts flaking in the same spot? Once again, it's my fault, becaused I must have scratched it when I used it.
I got the sh!#@ts badly with this and went looking for the scratches I caused ..."you would need a magnifying glass to find them!!
Not happy with the dealer's attitude, I contacted Ford's Customer Relations" ( another contradition in terms ) to get satisfaction.
His responce was a gem... he suggested that I could visit as many dealers as I liked, to hopefully find one that would agree with my view, and only then would Ford full fill their warreny obligation by replacing the faulty rack bar.
I totally lost it at that point! I proceeded to explain to him "the meaning of life" and how Ford was about to lose a lot of money by me never purchasing another Ford and by never having my current Ford serviced by their dealers ever again. Being a very stubborn and pig-headed person, this is exactly what I will do.
How's the lodgic .... lose thousands because of a $120 warrenty claim? Smaller businesses would go broke with this attitude.

Having had my say .... I feel better now. Thanks for listening.
Regards,
Bazza