IsatphonePro probs
Submitted: Thursday, Aug 22, 2013 at 18:37
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Sigmund
As posted before,
mine was unreliable before the last firmware update and close to useless after it.
It was some months out of warranty and the retailer told me Inmarsat was unlikely to accept any claim for that reason.
Of course this is not consistent with Aust. consumer protection law.
I contacted the TIO and it turns out that their scheme is voluntary. The retailer represents both the sat comm and phone provider but is not a signatory. No redress there.
The retailer accepted the phone back for checks, sent it back to the phone wholesaler for checks, and it remains unreliable.
I told him I would pursue redress through the other avenues available but would prefer to reach a compromise as the phone was an urgent necessity. He declined to discuss it.
We only need this unit to get calls about ageing parents so we can get back
home quickly.
UMSAT ... don't leave
home with them.
Reply By: Member - Stephen L (Clare SA) - Thursday, Aug 22, 2013 at 19:33
Thursday, Aug 22, 2013 at 19:33
Hi Sigmund
It seems that there must be something wrong for sure. Did the firmware upgrade work correctly? It has been mentioned a few times that if the latest firmware was not installed, the phones will not work, so I wonder if this could be the issue.
I have one and it works just fine and in fact we have just returned from 3 weeks in the
Great Victoria Desert and it worked faultlessly every time and never dropped out at all, and locked on very quick, as it always does.
It will be very interesting to hear the outcome.
Cheers
Stephen
AnswerID:
516916
Reply By: Dennis Ellery - Thursday, Aug 22, 2013 at 22:07
Thursday, Aug 22, 2013 at 22:07
Hi Sigmund
Your quote “The retailer accepted the phone back for checks, sent it back to the phone wholesaler for checks, and it remains unreliable”
I have had one of these for a number of years and it works faultlessly now.
Initially I had problems due to my fault - not operating it correctly.
What did their checks indicated?
In their opinion was it functioning correctly?
AnswerID:
516928
Reply By: Sigmund - Friday, Aug 23, 2013 at 07:31
Friday, Aug 23, 2013 at 07:31
The retailer reinstalled the latest firmware and pronounced it worked but not
well; then sent it to the IsatPhonePro wholesaler who did whatever and then returned it without any improvement acc to the retailer.
Just being out of warranty doesn't mean all consumer rights are extinguished; the thing is not of effective or merchantable quality. But I have to take action through a Tribunal (fee of $135) whose ruling has no legal force. If it went my way I would still have to pursue the retailer, perhaps via a Sheriff, and he is in another state.
Alternatively I could commence proceedings in a Magistrate's court in my state.
AnswerID:
516936