Super service from SUPERCHEAP

Submitted: Saturday, Aug 31, 2013 at 00:17
ThreadID: 104120 Views:2911 Replies:6 FollowUps:6
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We spent 2 years volunteering in Fiji recently.
During that time I effectively rebuilt a day care centre for small kids.

At one time I needed an angle grinder and could not get one where we were living, but had a quick trip back to Brisbane to visit family, so resolved to get a cheap one while I was there. The local Cashies did not have one so I bought a cheap one from Supercheap.

Being in a rush, I did not even open the box until I got back to Fiji. When I did I found that the 2 disc clamping washers were missing.
I filled in the on-line complaint form on Supercheap's web site, but never expected any response.

10 days later I received a 'phone call (in Fiji). The caller apologised for the delay in responding to my complaint and assured me that he would sort something ASAP. A further email explained that they had no spares for the parts missing and a complete new angle grinder would be sent.

A week later, as promised, a new angle grinder arrived by international courier. The freight far exceeded the value of the goods.

Thank you Mr. Supercheap.

Cheers,
Peter
OKA196 Motorhome
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