Super service from SUPERCHEAP

Just checked my emails. The person who handled my problem was...

Rod Small
Online Store Manager
Supercheap Auto Online
751 Gympie Road
Lawnton, QLD, 4501
P: (07) 3482 7676
F: (07) 3482 7085
E: onlinesales@supercheapauto.com.au

Cheers,
Peter
OKA196 Motorhome

Great outcome Peter. Most choose to bash on forums bad experiences, when all it takes is to complain to the powers that be.....and you have proven this works.

Can't ask for more than your outcome.

Brett.....

One way to tell how customer focused businesses are is how they handle warranty claims..... years ago when I did business training for our business the guy doing the teaching spoke at length of how to turn a negative of a warranty claim into a positive.

This is a classic example and more should follow.

Most issues arise from angry customers on the attack from word GO..... but saying that there are a few and luckily only a few businesses who are the cause.

2 months ago I bought a $400 shaver from Harvey Normans at the Homemaker Centre at Gepps Cross here in Adelaide, 3-4 weeks later it came on sales for $300...... I wasn't overly concerned as it happens, we were in at Harvey Normans buying a DAB radio and I made a very quick mention of the shaver to the sales guy....... bear in mind the shaver and radio are from two totally different departments owned by two totally different people. As soon as I mentioned it to this guy he said no problems, I get someone from the other department to help you..... 2 minutes later a guy came over and obviously the other guy filled him in on the shaver and price difference....... within 20 seconds of the guy being there he said " we will look up the sale on our system and give you $110 back in cash"....... 2 minutes later we walked out with our cash and a new DAB radio. Will we go back...hell yeah!

As they say " do something good and 5 people will hear about it..... do something bad and 100 people will hear about it."

G'day all
Thanks for starting a great thumbs up thread Peter.
While we are on the subject of good service here are 2 thumbs up from me.

1. While I was working in Adelaide recently I decided to nick out at lunch time & get some new wiper blades for my car. Was in a hurry & purchased a new set from the AUTOBARN in Noarlunga. One of the guys in the store saw me get them & as I went to pay he took them outside & fitted them to my car FOC while I fixed up the bill with another employee. He was done by the time I went out to my car & they worked better than ever.

2. Went to BOB JANE in Fountain Gate Melbourne to get a flat tyre repaired & when I picked it up they said "no charge" because the brand was the Bob Jane all rounder & they would repair them FOC for the life of the tyre.
Guess where I sent my father to get new tyres when he needed some recently.

Cheers
Stu

Never had any problems with Supercheap Auto products or service despite the regular appearance of people claiming they only sell rubbish and 'you get what you pay for' (lol, usually the same product with a different sticker, from the same factory, at a lower price - sometimes). More amazingly they don't check your passport or object to your skin colour, and they welcome anyone into their shop, even "new Australians". The nerve of them.

Every store is going to have their problems, and every store is going to have their good points. One day an employee could be the best sales person you have ever seen, then one day he has a bad day, and it comes out in his service. These are the days that we all remember. These are the days that get all the bad rep on the computer.



I could guareentee that there is not a person here that has not been accused sometime in their life that they are being a grump