Monday, Sep 30, 2013 at 11:01
This is exactly what happened to us and our Goldstream Explore so called off roader.
We complained to the bloke who the company here in WA is named after, about badly buckled wheels and his immediate response was "inappropriate use".
Absolutely no effort to find solutions whenever we've made complaints about workmanship, materials etc and no response at all from the manufacturer.
They're in Vic and have our money and we're in WA so why should they bother?
Our solution was the consumer affairs people and we also made a claim through the small claims court for new wheels and expences etc. which was paid immediately.
They certainly didn't want the publicity but it's badly made with many design and workmanship faults. Try no fusing on the fridge, awning clips installed upside down, pelmets which fall off, holes throughout curtain lining material (changed by Goldstream) and no doubt others I haven't yet found.
I've kept all records and if any further problems will try to have it declared as "unfit for purpose"!
Good luck.
AlanH.
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798895