VKS 737 is this still the first choice of users?

I ask simply because whilst I have been a paid up member (till end of 2013) for some 12 to 15 years or so my membership lapsed when renewal received whilst away from home.

Notice stated late renewals and you lose your callsign and get new one.

I emailed them 3 weeks ago stating I would renew and explained reason for lateness....requested my callsign be retained.....no response to email... 3 weeks!

Tried phoning them twice in last few days.....no answer......so is this org. declining and is it out of favour as there are now more options? Until this recent experience I had not considered going elsewhere.....but revising my opinion atm

Appreciate members experiences of both VKS 737 these days......also some options

thanks
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