So I have now had the easy cool fridge for just under a month...... When I received it, I plugged it in on 240 volts in the house and put a carton of warm coke in it and set it at 4 degrees, it took a good while to cool the cans but acceptable I thought.. After a couple of days of it keeping them nice and cold and after we did our shopping for our trip away I turned it to -18 degrees and put frozen stuff in there and a few things to be frozen, the next day the frozen stuff was still frozen and the stuffs to be frozen only froze if in the centre of the freezer so I had to put them in the household freezer to freeze. I wasn't too comfortable with the freezer as it fluctuated between -10 and -18 so I turned it to -22 as thinking the fluctuations would be ok if it only went down to -18.. All seemed to work..
The night before we went away I at about 6 pm( been a 40 degree day so was quite warm outside still) I put the freezer in the car on 12 volts(still at -22) with battery voltage on the battery at about 12.8 volts(brand new battery bought that day ...allrounder) by the time 4am arrived when we left the battery was 11.5 volts...... So far from practical for 12 volt operation.
In this time I had left negative
feedback with "dreamrider online" ( the company I bought it from) due to there terrible communication and customer service. That day I received emails and a phone call from there sales manager asking me to change the
feedback for 60 dollar refund... Sounded good to me so I changed it they refunded instantly and I had the mobile number of the sales manager now.
After the day driving and setting up
camp on a powered site all was going fine with the freezer. Over the next few days I kept a close eye on temps and it really fluctuated from -22 down to 2 degrees...not so good... Unless the items in the freezer were in the middle or bottom they were starting to thaw ( mainly the stuff on top)...
After 4 days the temp started to rise I. The freezer and wouldn't get below 0 degrees and everything started to thaw.....
Basically the motor stopped working, the temp gauge etc all worked fine and buttons all set it to what you want but no cooling what so ever.
I emailed dream rider..... No response, I texted the sales manager.... No response....... I then threatened with lodging a dispute... No response..... So in the end I have now had to lodge a dispute through paypal because it was with in 40 days of purchase.
They have now said that I have to pay postage for the item and I get a full refund (still lose a heap as
Perth to nsw is a bit pricey) and they have only given me a po box address so I have paypal chasing up an actual address as couriers to deliver to po boxes(which they know).
So to sum things up....... The cheap crap fridge/freezer is not worth it, the customer service is the worst ever and they buy their positive
feedback which to me makes it worthless system...
So hopefully people can learn from my mistake...
Scotty