Jurgens Caravans

Submitted: Saturday, Feb 08, 2014 at 15:21
ThreadID: 106140 Views:2144 Replies:3 FollowUps:2
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Hi
HAs anyone out there had as much trouble as I have with contacting JURGENS re the warranty? i have made several phone calls and keep being told the the warranty manager (Paul somebody) is not available due to many many reasons they must have a book in front of them with all these excuses
Ours is a reasonably small problem which the Dealer cant get right either.
if anyone has had similar problems and know how to get round them i would be gratefull

Cheers Del_boy
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Reply By: Lyn W3 - Saturday, Feb 08, 2014 at 16:26

Saturday, Feb 08, 2014 at 16:26
Good Luck, hope you have a better result than this guy who posted a few weeks ago.....

Jurgens Caravan
AnswerID: 525990

Follow Up By: del_boy - Saturday, Feb 08, 2014 at 16:44

Saturday, Feb 08, 2014 at 16:44
Thanks Lyn W3
hope it doesnt get that bad,,,
0
FollowupID: 808105

Reply By: Member - kev.h - Sunday, Feb 09, 2014 at 12:13

Sunday, Feb 09, 2014 at 12:13
hey Del_boy
A registered letter stating "without prejudges you solicitor suggested you give them one more chance to correct this issue within 7 days or you take action through consumer affairs or court proceedings etc" usually works send a CC copy to the dealer (also registered) usually gets a quick response
If not stop mucking around and lodge a small claim through the court they have no option to answer that one
It works I was handling warranty issues for a large company for a few years and it used to get them off their arse
Cheers Kev
AnswerID: 526035

Follow Up By: Member - kev.h - Sunday, Feb 09, 2014 at 12:15

Sunday, Feb 09, 2014 at 12:15
Should have added in the letter spell out the problem and how you expect it to be rectified so theirs is no confusion
Kev
1
FollowupID: 808172

Reply By: del_boy - Sunday, Feb 09, 2014 at 12:25

Sunday, Feb 09, 2014 at 12:25
Thanks Kev will do
del_boy
AnswerID: 526036

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