Caravan Windows

Submitted: Saturday, May 03, 2014 at 08:28
ThreadID: 107592 Views:2040 Replies:5 FollowUps:0
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We are looking to get a new van built and have been reading interesting comments on the Dometic windows versus the traveller windows if there is anybody who have had issues with these windows i would be very interested in your comments.
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Reply By: Nomadic Navara - Saturday, May 03, 2014 at 09:12

Saturday, May 03, 2014 at 09:12
When you say "traveller windows," do you mean the windows Aussie Traveller supply?

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AnswerID: 531719

Reply By: humpback - Saturday, May 03, 2014 at 09:23

Saturday, May 03, 2014 at 09:23
Sorry Peter yes i meant to say Aussie Traveller.
AnswerID: 531720

Reply By: Nev (TAS) - Saturday, May 03, 2014 at 16:25

Saturday, May 03, 2014 at 16:25
Hi Chris,
we have Aussie Traveller windows and door and haven't had any hassles with the windows and a small problem with the door. 4 years of living in our van and very happy. Have a combination of fixed, winding and sliding windows. The door handle was broken when we believe someone tried to break into our van. A call to Aussie Traveller and all was sorted with required part shipped next day. I think it cost about $40. We have a Dometic awning and it broke a holding clip at the top which was not cheap. May be worth looking at each makers spares availability and costs.
AnswerID: 531753

Reply By: mbw650 - Sunday, May 04, 2014 at 11:09

Sunday, May 04, 2014 at 11:09
We will never own a caravan with the latter windows ever again, our second hand 2004 model pop top leaked through windows and our new full van leaked through windows damaging interior within 3 months of purchase. Caravan manufacturer won't take responsibility and blames window manufacturer, window manufacturer claims the caravan manufacturer installed incorrectly.
After 2 years of fighting the " run around " and trying to trade in or sell the van to be rid of the stress, we are still stuck with a van that has lost 1/2 it's value. Get the opinions of repairers, spend a day at a caravan park asking the opinion of van owners ( most are friendly ) and do lots of research before you make a decision.
A word of warning about so called " lemon laws " that are supposed to protect consumers, as this is how it plays out :

Fair Trading goes after manufacturer
Manufacturer claims they are trying to resolve with " unreasonable owners "
Fair Trading passes you off to tribunal/mediation
Mediation is dragged out by manufacturer ( files lost, sick mother, previously booked holiday coincides with mediation dates, whatever excuse to drag out )
Mediation reaches a resolution ( that you are not happy with as the same clowns that created the problem are being given the chance to have another chance at fixing, but sick of processs by now)
Manufacturer drags out complying with mediation ruling as long as possible
You contact mediation, they can't make them comply so YOU will have to pay for a lawyer to make manufacturer comply
When you head for hearing thinking you will get some justice under " lemon laws ", manufacturer complies with original mediation on the steps of the court house
As the problem is resolved prior to the hearing in court, you foot the bill for your legal costs on top of your time stress etc

This was advised to us by a Victorian law firm that has been involved with many caravan manufacturers cases, it seems to be an industry standard to avoid footing the bill in these cases as long as they can then make a deal on court house steps to avoid paying for your considerable legal costs. This information was coming from a lawyer that stood to benefit from us going ahead with case, but he told us how it would play out from previous experience with many different manufacturers and save ourselves the stress and expense.

P.S. We did a lot of research about different manufacturers, and chose a high end manufacturer rather than a cheaper manufacturer thinking it would guarantee we got a well made van. The lawyer advised in his experience, most people research online.
The manufacturers employ people to constantly search their brand name with adverse experiences/phrases online, and contact the webmaster of the sites with threats of legal action if it is not removed - therefore if you put in a brand and get very few negative results/opinions, it is more likely the manufacturers legal team are doing their job rather than the manufacturer makes a perfect van.

AnswerID: 531799

Reply By: Racey - Sunday, May 04, 2014 at 11:33

Sunday, May 04, 2014 at 11:33
Camec have a new range of European style windows similar to Dometic, may be worth a look. Many new van seem to have them.
AnswerID: 531803

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