insurance

Different companies....different polices.
Ring back again, hopefully you will speak to another person....hear their story....if you don't like the answer ask to speak to a supervisor/team leader....
if you have no success, put it down to experience & consider a new insurer.

I know I'm guilty of when buying insurance, believing I'm covered for everything or at least hoping I will be.....only I wasnt, because I didnt read the small print.

Hi Rider

From what I know from work in relation to fusion insurance claims in household situations, fusion only relates to burnt out motors in electrical motors like pumps, washing machines, vacuum cleaners and the like that have a motor, and mechanically burns out and the fault has to be inspected and confirmed by a qualified electrician.

From what you describe above, the control box would only be electronic and not a motor, with no moving parts to fail and there for would not but classed as fusion.


Cheers



Stephen

First a question. Is this "control box" in the fridge? If so then they may have a point. But if it is not then read on.

I would still question it. What if a radio was damaged. It doesn't have a motor. The radio in our car failed and it was replaced on insurance.

Try again and this time I would compare it with a TV, radio and in dash GPS or stereo. Firstly ask if they are covered and if they are then the 12V regulator should be. Note the change of name. Then go on the the your equipment. It may be a simple case of "mistaken identity" with the insurance company staff thinking that is is part of the fridge.

Phil

Depending on the insurance policy excess it may not even be worth claiming for an item like that.

You'll be lucky to find a standard policy which covers electrical, mechanical or structural failure.

If your mate happened to find a fried gecko on the circuit board he'd have a claim under animal damage.........

Oh Maaaaate....try your hardest by all means, but I recon you are out of luck and realy expecting too much.

For a start Fusion genearlly applies to appliances and not to electrical systems.

In your home, if you have a Fusion clause on your insurance, it would be reasonable to expect a fridge or other appliance to be replaced under fusion, but it would be most unusual to have any part of the electrical system replaced under fusion.

Replaced due to some other cause of dammage, such as lightning strike or storm related over voltage may be...but not under fusion and not for no apparant reason.

Secondly, in a caravan 12 volt electrcal system failures like this can be easily dissmissed as due to over load or other causes or even fair wear and tear.

Nobody is going to insure you for equipment failure with no apparant cause.

cheers

It sounds like his insurer has already answered your question.
All he can do is have a good read if his PDS & see what it has to say. Everything to do with his policy is contained in that document.