TJM - Geebung - Brisbane

Quite a number of years ago, the brother was having an in-car phone kit installed in his brand-new 'Cruiser, when the mobile phone market was going crazy.
He was overseeing the installation because he didn't trust any employee of any company ripping into his new vehicle with sharp-edged tools and with no ideas.

As he watched this "phone-installing-specialist" bloke ripping out dozens of panels and wiring and getting ready to drill holes in the middle of the dashboard, and anywhere where he thought a drillhole looked good - and the brother was trying to slow him down on his destructive rampage, and get him to think about the damage he was doing - he says to him, "what was your last job, anyway, mate?"

The bloke fires back, happy as they come, "Oh, I was a fencer on a station, mate!"
"This job pays a lot better money, though!". (insert face-plant icon here).

As this incident shows, you often pay for "pros" when having new equipment installed - but instead, get installers who should be wearing blue aprons and working where they sell meat.

I won't even mention what I've seen when it comes to towbar and bullbar installations.

It pays to b proactive and diligent. You won't believe the number of absolute rubbish jobs I've had to repair done by people who insist on doing it themselves because they've had a bad experience in the past. But if u pay good money then u should receive good service.

Many of these places work to a price and this price is often set by the customers who in there mind know how to do it better or what it should cost.

I am not saying your one of these customers but saying places get so use to it from loosing work or being abused for ripping people off they treat all jobs the same...... and the buck stops with the boss for not ensuring his staff are working to a industry acceptable standard or are suitably qualified.

7 out of 10 retail customers we see in our business are only looking for a cheaper price and don't give a rats %%% about the quality of workmanship, how it is done or what your going to use on the installation/repair...... as long as it's cheaper then the other they don't care.

Maybe they think all business offer the same quality of workmanship and quality parts.... or maybe they don't think at all.

We loose more work from retail customers due to the guy around the corner or down the road doing it cheaper by doing substandard work and using cheap stuff..... customers have very short memories.

We get other businesses quoting 1 hour to fit a brake controller and 2 hours to fit a dual battery system with an Anderson plug at the rear.

What we have seen over the years is many businesses who do it right change industries (go to mining) and give away retail altogether because of it; leaving retail customers with only one choice to use the cheap shonky guy down the road.

People are their own worst enemies...... happy to buy cheap inferior products of eBay but complain like hell when there local supplier has closed down or they can't buy quality products any more..... and in some cases get abusive towards our staff because the want customer support for some thing they bought of some eBay seller and that we want to charge them for it.

Not accusing you of it but the twenty others before you for it.


But getting back to you Louwai....... I would be complaining like hell and asking what zoo he got the monkey from. Not following instructions, poor workmanship and little pride in their work........ mate someone like that would last a day with me in my business.

It is scarry the quality of work from many who should know better and DIYers who think the know better.

But as I said above the buck stops with the boss and the boss is the one who should be taking the blame for it FULL STOP. blaming an employee is not a legit reason.

This problem is not a localised problem, it is wide spread and something seen weekly.... people pay good money and get below standards.

Should have spent your money on rust proofing at least you know it works. 10 pads wow when I use to fit them the most we put on was 6 pads I would get your money back because you just wasted it on a gimmicky device.

I grew up with a sort of Protestant work ethic and every job I did was done to the my best ability and i worked alongside people who had work with the company for a long time .

I was shown how to do some jobs by older and more experienced people

Today long service is some thing of a rarity so may lay of and cut backs and early retirement .

Look at the railway workshops in Perth closed down all that learning gone and telstra and all the other company's laying people off

so what do we end up with people who do not have the proper training and lack of works with the proper skills

Also people do not seem to care about the company like they used to when I started work because they know the possibility of long full employment is not there

yes there are some companies with people in that company who have been there a long time but they are getting rarer by the year.


look at m situation last year kid who put new tires on the car and did not replace the tubless valves he did not know what to do no one has told him and he is left to do the work because they have cut back all the full time staff.

how can we fix this problem I have no idea some one might know.

Bit ironic - you install a rust-prevention system and it stuffs up because of corroded wires !!

so in ten years things haven't changed. TJM fitted mine both pads in engine bay had fallen off within 12 mths.

Yeh I know what you mean.
When Maroochy Car sound installed the tyre dog system on my Land cruiser they did such a Dodgy job it had stopped working by the time I got from Brisbane to Melbourne. Luckily the distributor was there in Melbourne and very helpful. They reattached the wire which had fallen off under the car and were disgusted to see that they had attached the monitor under the car with a plastic zip tie! They said that the minimum that should have been done was to have the monitor bolted onto a steel bracket under the car.

Now all we need is erps to send a letter threatening legal action for bagging their product on a forum just like gic campers done to another 4wd site when people where bagging their product they got the thread completely deleted from the site because it's a good way to win over customers.

The outcome - for those of you who are interested.

Colleen, the owner of TJM, arranged for the ERPS to be correctly installed at her Wooloongabba store which is closer to my office.
Lee the manager was extremely helpful & friendly. I dropped the vehicle off early today & I was given a lift to work.
Jeff from ERPS was also present to oversee the re-fit.

Lee has just advised me that they were not happy with the original installation workmanship. They have removed the entire original system & have completely replaced it with a brand new system.

Top marks to TJM for accepting and rectifying the issue.