Sunday, Jul 13, 2014 at 16:21
No dealer wants a customer like that because they may detect anomalies when they happen and of course that isn't what business people want.
If it doesn't happen then there is no problem.
The whole system works for the dealers because the vast majority of customers have to "blindly trust" and that is where the trouble manifests itself.
If they take some measures to protect themselves and not get "done over", that is their right and detects dishonest practices and any mistakes.
I am amazed at the ones who claim it is dealer bashing and being unfair to
check things.
I can't see why you don't admit it is a large problem, perhaps you are the dealer and the customer who checks is the problem.
Legal avenues are very difficult for the average person to achieve a result because the average customer cannot detect or defend themselves because they haven't expertise in the field.
Therefore, for them to claim and prove what is being done to them by the industry they trust is almost impossible and the dealers know that and rely on the fact.
The times the dealers/traders are taken to NCAT or VCAT or any other CAT is nowhere near the frequency of the offending.
I don't know of gearboxes being swapped with another vehicle, customer won't notice will they?
If it can be done, it will be done, somewhere and at some time.
Slightly off subject, but the new vehicles which are damaged before sold and sold as new by most dealers goes largely undetected.
It starts there and the disease goes through the rest like a virus.
Many don't like others knowing what goes on in their industry.
FollowupID:
820049