oil filter

X2 olcoolone.
If u have that little faith in people working on your car then do all the work yr self. Good luck.

Perhaps you should also label every other part in case it may need to be replaced in the future?

Bloody hell. Some people.

It is a very meaningful and sound question to ask.

When my current vehicle had it's 3000km check there was NO CHECK DONE of ALL the items specifically mentioned on the book to BE CHECKED. Sorry they did ONE only, oil level in engine.
That is all.
Possibly not an accident and definitely a culture of the business to not even bother. After many checks of others from the same dealer and also other makes it is very frequent indeed.
I recorded the rego and Km traveled of each vehicle as, a proof of study, of the issue, IT IS REAL.

I do agree the SHONKIES cause the problems which spreads the aura over all. The good and decent minority of service people also suffer because of it.
When dealers and private individuals stop doing it to their customers, the issue will die out and only ever register as minimal and not common place.

Tell him where his oil filter is so he can scratch it and be safeguarded to some degree. Otherwise he can be HAD and never know and the perpetrators profit. It is called fraud. money by deception.

For some reason in this situation the law doesn't act the same as a con of some other type where police would be involved. Dealers know that and trade on it.

"It is a very meaningful and sound question to ask."

It's not, over the last few months there have been some on here scare mongering and it's stating to catch on with people getting concerned for no real reason.

And Ross your one of these people.....

Part of forming a good relationship with the people who do the work on you vehicle is TRUST, it's like a marriage; if one side looses trust and start doubting the whole marriage falls in a heap and one may get to a point of not trusting anyone.

Nobody who owns a respected business except in your own mind will go out of there way to save $20 from not putting a new filter on..... lets see Ross; make $20 extra by ripping someone off or loose $$$$ and a reputation for trying to rip them off and getting caught.

Ross according to you any dealership, mechanic, auto elec, petrol station, spare parts place or any other place or person who does something to your vehicle is a suspect and should not be trusted as most are bordering on low life activities with an intention of ripping someone off.

Seriously Ross I do not want a customer like that.

If someone does do something wrong there a easy legal avenues to take including your state motoring organisation.

No dealer wants a customer like that because they may detect anomalies when they happen and of course that isn't what business people want.

If it doesn't happen then there is no problem.

The whole system works for the dealers because the vast majority of customers have to "blindly trust" and that is where the trouble manifests itself.

If they take some measures to protect themselves and not get "done over", that is their right and detects dishonest practices and any mistakes.

I am amazed at the ones who claim it is dealer bashing and being unfair to check things.
I can't see why you don't admit it is a large problem, perhaps you are the dealer and the customer who checks is the problem.

Legal avenues are very difficult for the average person to achieve a result because the average customer cannot detect or defend themselves because they haven't expertise in the field.
Therefore, for them to claim and prove what is being done to them by the industry they trust is almost impossible and the dealers know that and rely on the fact.
The times the dealers/traders are taken to NCAT or VCAT or any other CAT is nowhere near the frequency of the offending.

I don't know of gearboxes being swapped with another vehicle, customer won't notice will they?
If it can be done, it will be done, somewhere and at some time.

Slightly off subject, but the new vehicles which are damaged before sold and sold as new by most dealers goes largely undetected.
It starts there and the disease goes through the rest like a virus.

Many don't like others knowing what goes on in their industry.

I have to admit to checking anything done to my vehicle, and I love to find that all is in order and they have done a professional job.
If the workshop are doing a good job then there can be no issue with marking the spin on filters.

Marking things to check if the mechanic has done his job is a way of building up trust and making sure your money is well spent. If the mechanic does the right thing then you probably won't mark them next time. I would've thought a good trustworthy mechanic wouldn't give a hoot if he found marks. He could just tell the customer not to bother marking next time as he does the job correctly?

wizzer

If you are so good at checking things & so nervous & mistrusting, why not do it yourself?
Do you limit this double checking to your mechanic, or do you set traps for your plumber, electrician etc. as well ?

One little reason is they don't accept his stamp or signature as a qualified person. Hope that is not hard to understand.

Why would I have trouble understanding ...... Slow One?

You seem to have trouble understanding the original question along with a few others.

The first service of our two new work vans said the front wheels would be balanced.
We waited for them outside the workshop doors so we could get back to work, no front wheel or any other came off the vehicles. We could see the balancer and it wasn't used.
This was a fixed price service of $170, no discount for what was not done.
Then I was sent a satisfaction survey and raised the issue of being charged for something that was not done, I never received a reply!
What else didn't they do? Was a new filter fitted? or was the oil even changed? I don't know.
Anyway mate someone did tell you where the filter is located and I hope you marked it.
We do our own oil changes now and write the klm on them so when the other service is done the mechanic can see when the filter has been changed. Just in case the front office forgets to tell him not to do it!

sorry olcoolone but this sort of thing is rife
KALGOORLIE TOYOTA
was absalutly shocking for not fixing things vehicles were brought in for heres just 3 examples of chronic neglect from them

-took a tojo in there with a hole in the radiator
go it back with a hole in the radiator
i asked to see the job sheet and it said HOLE IN RADIATOR
we needed the vehicle so i requested it get done pronto he said
Na bring it back next week
when i suggested he might want to fix thier chronic stuffup
I was gobsmacked when he said it wasnt thier fault - how were they supposed to know it had a hole in tha radiator - i pointed out the job sheet and he shrugged his shoulders and said ---- na next week

- took a tojo in there with ripped off fuel lines - got it back with ripped off fuel lines - it conked out 200m down the road (this is whan i started checking all their work)

- took a tojo in with ripped off rear brake lines ---- they did fix this ---- with the wrong part
I dragged a mechanic out there for a look and he denied there was an issue until i took him past 3 others and he had to admit ---- yea pretty obvious it was the wrong part

Doing the work yourself is not a good suggestion to someone who can't find the oil filter. No offence meant to the OP.

Think you will find that problem is with the Ranger not Colorado
Regards
Ian

You're probably right Ian I was relying on memory!

Kind regards

Good on you 4wheeler for actually answering the original question.
Man there are some "opinions" on here.

There are good and bad dealers both intentionally or just poor workmanship.
Personally if you do not have faith in them servicing your vehicle correctly I would be going elsewhere.
I have subsidised capped price servicing on my vehicle but I elect to go to a private workshop, pay double the amount but drive out confidently knowing it has been correctly maintained.
Even though I get my vehicles private workshop maintained I have never had an issue getting warranty work done when required from the dealer, some of that warranty work has been major expensive items as well.

If you have your suspitions they are skimping on an oil filter, what other shortcuts are they taking as well?

G'Day Neil & Pauline
The dealers always attend chapel (very religiously) and never fail to sign or stamp the book BUT that does not in any way prove the actual item was changed or repaired , as required.

So although a VCAT ruling may have stated the signing issue and validity of the work done it still doesn't mean it was done.

In the next couple of weeks there will be a NCAT (VCAT of NSW) ruling where a dealer has not done the normal and expected work in an industry acceptable manner.

That same dealer has previously been the subject of many similar issues with NCAT and has previously repaid two, (that I know of) claims, totalling just over $37,000. So it is wise to mark items if you are a consumer of services where doubt can be a factor.
Trust is not a wise thing unless you have won tattslotto and $$$$ don't matter anymore.

No problems if all is done correctly for what is paid for, none at all.

I ment discreet mark not [make].