ARB spare backup - useless

Submitted: Tuesday, Sep 09, 2014 at 12:19
ThreadID: 109448 Views:2697 Replies:8 FollowUps:13
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I have damaged one side step quite badly. I rang ARB to get a price on a replacement. The local guy said they only sell pairs. I rang head office and they also said they only come in pairs. They are obviously made individually but only sold in pairs and they would not split pair. Does anyone need a RH side step for a 3003 HZJ105..... Their common acronym seems apt.
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Reply By: Member - Howard (ACT) - Tuesday, Sep 09, 2014 at 12:42

Tuesday, Sep 09, 2014 at 12:42
no but I did notice this morning in the roof of my garage gathering dust ,a LH side brushrail and side step off an LN106 dual cab hilux. Never been fitted . My son had to buy a pair about 10 years ago when he got hit up drivers side.
same story then from ARB sold in pairs only.
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Howard
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Reply By: HKB Electronics - Tuesday, Sep 09, 2014 at 12:44

Tuesday, Sep 09, 2014 at 12:44
I believe Toyota only sell in pairs also, good little money spinner for them too.

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Follow Up By: Rick (S.A.) - Tuesday, Sep 09, 2014 at 14:05

Tuesday, Sep 09, 2014 at 14:05
As do Mazda
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Reply By: ExplorOz - David & Michelle - Tuesday, Sep 09, 2014 at 14:53

Tuesday, Sep 09, 2014 at 14:53
Mikee5,

Could do what I have done - do nothing till they are both buggered and then order them - LOL. I used a FBH (Very Big Hammer) and straightened them enough to get by until they were both ready to go. But I guess having a spare is similar just working the other way around.

David
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Follow Up By: Mikee5 - Tuesday, Sep 09, 2014 at 18:32

Tuesday, Sep 09, 2014 at 18:32
Love the FBH (very starts with 'F' now??). I am going to tie it to a tree and try and jerk it into shape. Thanks David.
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Reply By: PeterInSa - Tuesday, Sep 09, 2014 at 16:42

Tuesday, Sep 09, 2014 at 16:42
Is the step covered by insurance, if so rather than paying some one to replace it, put the labour cost towards buying the pair. Negotiate with the Insurance company.

Peter

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Follow Up By: olcoolone - Tuesday, Sep 09, 2014 at 16:50

Tuesday, Sep 09, 2014 at 16:50
Insurance company would have to buy in pairs as well and they would supply a pair to be fitted.... they would have no use for one side step.
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Follow Up By: Mikee5 - Tuesday, Sep 09, 2014 at 18:35

Tuesday, Sep 09, 2014 at 18:35
Hi Peter, my excess is $450, new steps $765 so a good option, I am going to have a crack at straightening it myself, plus I have a mate with a workshop. As a retiree cost minimisation is vital.
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Reply By: olcoolone - Tuesday, Sep 09, 2014 at 16:48

Tuesday, Sep 09, 2014 at 16:48
I think their spare parts service is quite good, most things like that are manufactured as one part in the manufacturing process but are only available in pairs for a very good reason..... logistics and that 99.99% of customers will only buy them as a pair.

When manufacturing they would manufacture in batches.... 50 left and 50 right.

So I think your comments about them being useless is a bit on the rude side and a little harsh.

Just because you damaged something that only comes in pairs is not ARB's problem.
AnswerID: 538848

Follow Up By: Gronk - Tuesday, Sep 09, 2014 at 20:05

Tuesday, Sep 09, 2014 at 20:05
Yes, but in an ideal world where a company wanted to do the right thing, all they had to do next run was to do 50 RH ones and 51 LH ones ..

Only a click away on a computer !!!
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Follow Up By: gbc - Tuesday, Sep 09, 2014 at 20:46

Tuesday, Sep 09, 2014 at 20:46
And where in the world would they store this single left over sidestep? The poor old retiree would be wingeing if he had to pay to have a single step delivered from Melbourne next. I'm with olcoolone - not an ARB problem. When you're chasing margin like these volume parts sellers, stuffing about with strange requests kills your profit on the next three units - not worth it - cheaper to offend strange requester straight up and get on with it.
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Follow Up By: Shaker - Tuesday, Sep 09, 2014 at 20:54

Tuesday, Sep 09, 2014 at 20:54
So would you bitch if you couldn't buy one shoe?
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Follow Up By: Mick O - Tuesday, Sep 09, 2014 at 22:00

Tuesday, Sep 09, 2014 at 22:00
Richard (olcoolone), I love you but....I disagree with you here. This is a matter of customer service. You are a business man. You do good work RHS and LHS, you don't discriminate and you deliver! The 4x4 market that ARB play in dictates that people will have special needs. A case in point is all those mad bastards that decide they want to go out and 'slide' over rocks (Our own Crown Prince is one of those). Common sense would dictate that a need for this scenerio would arise! You (ARB) are in the market, in fact you are one of the biggest producers IN THE MARKET,....why wouldn't you cater for it?

This is typical ARB. Their customer service is crap. There Back-up is crap. Yes their product is good and cheap, state of the art and mega-marketed...their inability to provide back up service is just bull bleep ! If it's a modicum outside standard, ARB will not help you, even if their own products fail! Volume sales rule!

My recommendation to the postee....go and see someone who can do something about it. Brown Davis in Bayswater (Vic) is one example. They fix other manufacturers bleep ty problems everyday. Kevin Sharp is the man to talk to!

My 2c worth based on my own dealing with "keen to sell it to you but buggered if I'm gonna back it up" ARB!


Mick



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trip would doubtless be attended with much hardship.''
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Follow Up By: Penchy - Wednesday, Sep 10, 2014 at 08:46

Wednesday, Sep 10, 2014 at 08:46
I would bitch if I couldnt buy one shoe if I only had 1 leg.
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Follow Up By: olcoolone - Wednesday, Sep 10, 2014 at 09:04

Wednesday, Sep 10, 2014 at 09:04
Mick I can see you point and agree but the down side it this is how things are done and I would say it is the same for TJM, Opposite Lock, Powerfull 4X4 and Tigerz 11 and any other manufacture who mass manufactures or masss purchase their products.

There are many other low volume Australian based manufactures and 4x4 specialists who would be able to supply individually BUT the chances are the price you would pay for one from a specialist manufacturer would be close to the price of two from ARB.

These parts are more then likely manufactured in batches and trying to get an extra left hand side one made in their run would be a nightmare and impossible.

As said above try buying a replacement shoe or if you have two left feet like me (LOL) two left shoes.

Most of the larger 4X4 shops supply for the masses and are run by brain dead monkeys who only think about making a bonus and hitting his/her/their targets for the month.

I have had a few issues with ARB including a warranty issue with locks on a canopy that they did not want to believe only to be told later they have been having troubles with the canopy locks.



My post wasn't directed at there poor service and after sales service in general but more to do with how most large volume mass manufactured products are produced and procured in the modern world, we see it day in and day out; whereby we need only one part only to find out we have to buy the whole assemble...... whereby years ago we could only buy that one part at a reduced rate.

There are many things we buy where the individual price is higher then the whole assemble

So saying that I don't think ARB are alone on this issues as it is the norm these days and a way of keeping costs down.


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Follow Up By: The Landy - Wednesday, Sep 10, 2014 at 09:58

Wednesday, Sep 10, 2014 at 09:58
Ocoolone

To your point about a whole assembly.

On a recent trip the number plate bracket broke on the 79 Series, which was odds on in hindsight given it has a bend in the bracket to bolt it to the assembly.

It is attached to the spare wheel assembly, Toyota replaced it (and I have now reinforced), but the whole spare wheel assembly was sent, no chance of just getting that small part of it…



Cheers, Baz – The Landy
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Follow Up By: olcoolone - Wednesday, Sep 10, 2014 at 22:13

Wednesday, Sep 10, 2014 at 22:13
We see it with many parts and the funny thing is being a Denso service centre we supply to Toyota dealers as we can buy individual parts where the dealers can only by as an assemble.

Yes we are seeing it more and more and somethings we can buy as individual parts it is cheaper to by the whole assembly.

It all comes down to logistics, storage and handling fees.

With you number plate part I would say Toyota would get it from the manufacture as a complete assemble..... By the time they disassembled the assemble and repackaged the part it would work out dearer then the complete assemble.

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Reply By: Freshstart - Wednesday, Sep 10, 2014 at 09:07

Wednesday, Sep 10, 2014 at 09:07
Maybe this has been said before but what about finding a welder who could make one for you.

Ours were made that way.
AnswerID: 538890

Reply By: Mikee5 - Wednesday, Sep 10, 2014 at 13:36

Wednesday, Sep 10, 2014 at 13:36
After all that - I am going with insurance. And----I will get two new steps and two new side rails. Lets hope the next damage is to the RHS as I will have a spare.
Thanks to all who replied.
AnswerID: 538904

Follow Up By: Shaker - Wednesday, Sep 10, 2014 at 15:27

Wednesday, Sep 10, 2014 at 15:27
Unless the insurance company keeps it!

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Reply By: TTTSA - Wednesday, Sep 10, 2014 at 19:45

Wednesday, Sep 10, 2014 at 19:45
A case of crap after sales service if you ask me. You don't have to buy a pair of headlights, don't have to buy a pair of mirrors or door handles, the list goes on. The company I work for manufacture parts for the automotive industries and we manufacture left and right hand parts equally for every part. But when we supply spare parts they order what ever they like. Toyota order daily and never ever order the same quantities of any part.
Don't see what the difference should be with side steps etc.

Cheers
Peter
AnswerID: 538926

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