Hope this passes censorship..
In January we (3 families), after confirming with the office manager of the Bxxxxx Rxxxxxxxx Holiday Park that we would have our deposit refunded if we cancelled booking before Oct 15, each paid a deposit of $100 for three powered sites in January 2015.
Due to circumstances we have had to cancel, giving more then 4 months notice. Bxxxxx Rxxxxxxxx Holiday Park have refused to refund our deposits stating:
However as per our cancellation policy in regards to Christmas bookings, if a cancellation does occur then you do forfeit your deposit and the rights to the next years booking option.
Well it seems to me that BxxxxxRxxxxside Holiday Park is using their cancellation policy as a cash cow...No deposit refunds for Christmas booking, even though they say due to the popularity and waiting list you must pay in full by Oct 15. If you have paid up in full and at the last minute can't make it you can't offer it to someone else.
I would be interested to know what others think of these conditions...Is it the norm? or are they just greedy?
Also, our only notification of their cancellation policy came as a part of the deposit receipt..A bit late after the event.
Below are extracts of their correspondence to patrons.
Bxxxxx Rxxxxxxxx Holiday Park
Victoria 3741
7 August 2014
Current rate: ALL POWERED SITES $497 PER WEEK GST INCLUSIVE
Maximum of 6 Occupants per site
PLEASE NOTE: THIS PRICING STRUCTURE IS FOR 2 ADULTS ONLY
Each additional person $20 p/n
If we do not hear from you by 15th OCTOBER 2014 we may consider your booking to be canceled.
CANCELLATION POLICY
All Cancellations must be in writing or by telephone.
Peak Periods - Christmas bookings &
Easter bookings
If cancellations occur then all deposit monies are forfeited and you forfeit the option of the following years booking.
All refunds are also subject to cleaning fees (if applicable). Each clean will be charged at $50.
When minimum bookings apply, a handling fee of $50.00 for each extra booking taken to fill the minimum period, will apply.
Shoulder Periods / mid - (midyear school holidays, autumn festival, hot rod and long weekends)
No refunds on deposits for accommodation and sites less than 4 weeks.
Off Peak - All other times.
14 days’ notice must be given for cancellations on accommodation / sites, deposits will be refunded less a handling fee of $50.
If cancellation occurs within the 14 day period deposits will be forfeited.
REFUNDS ARE NOT GIVEN ON PREMATURE CHECKOUTS UNDER ANY CIRCUMSTANCES AT ANY TIME.
We will not refund any monies as a result of a code red declaration.
Ted