Whose fault for a dodgy bike rack?

Yep agree

I fitted a garage door to a clients home about 12 months ago and she called me last week to say she had lost her car keys and that the garage remote was on the keyring so cannot get into her garage either now.

I arranged for a serviceman to come out and recode and supply a replacement handset to the door. Her response was "who is going to pay for that?"
Some people..........

Maybe because determining who is responsible is an important part of the process.

Also just to clarify- I did not fit the bike rack, it was recomended and fitted by the dealer. I also did not unjustly use the bike rack. I used it in due faith and as it was meant to be used.

Lee it is the manufacters responsibility to fit the rack and ensure it does not fall apart which I understand is the case
The problem is to do with whoever fitted the bike to the rack did not exercise caution to ensure it was not going to move around or damage the bike or the van / vehicle
If you paid them to also mount the bike onto the rack then you probably have a case if not blame the bike fitter

Alby posted: 'I arranged for a serviceman to come out and recode and supply a replacement handset to the door. Her response was "who is going to pay for that?"
Some people..........'

Before sending a person out to carry out such a service, I would make it VERY clear beforehand who was going to pay for it, and payable on completion.
Makes debt collection a whole lot easier to establish these things, as like you say people are unbelievable sometimes as to their way of thinking.

Lee . . . yes, I see where you are coming from, but bikes are so varied, with a car the handle bars are normally higher than a regular car boot for example, but on the back of a van they could cause issues.
Usually a bikes front wheel / handle bars should be tied off to not move.
If handle bars are at risk of contact, the wheel probably needs removing and handlebars occy strapped off so they are parallel to the van rear.

Anyway, lesson learned now I guess.

Agree Les, this conversation was prior to the service call and it was made clear to pay them on completion. I was just taken back at her mindset that she was not taking responsibility for her own actions, something that is becoming more commonplace in our society

QUOTE "Maybe because determining who is responsible is an important part of the process."

There is no determining who was at fault, by you fitting a bike and not paying attention was who caused the damage.



QUOTE "why do some people always try to find someone else to blame
you mucked up you wear it"

Because some can not accept they made a mistake and it is going to cost them money to repair.

Just a suggestion mate...Would it be cheaper to have a thick piece of aluminium pop rivetted/and silastic over hole and this will also stop future issues with bars?

Good suggestion Bigfish
Places like Supacheap also sell thin alloy chequeplate panels that is self adhesive that the doofdoof boys use as decorative trim that may work as well

NO

Not enough info How old is it, Is it a 2 bike rack, was it attached correctly. Lots to consider.

Incidentally these things have a habit of wearing out and the forces transmitted by the weight on them often exceeds the design limits.

Eg people mount genny carriers on rear bumpers of vans and when it hits a decent bump up to 7 times the static weight can be on the carrier. Result genny gets a sudden solo trip.